029: State of Service

Customer Service Revolution

02-12-2020 • 23分

Chief Revolution Officer and best-selling author John DiJulius shares what your organization needs to do to Reimagine your business model to help make 2021 your best year ever!

You will learn:

  • Understand the irreversible impact of COVID-19
  • What are the best ways to Reimagine your business model?
  • How COVID is not changing the future, it is accelerating it.
  • The COVID business mortality rate will be significant for the companies that don’t make the adjustment.
  • What the #1 cause of anxiety is
  • How to help your employees focus on the right mindset during this pandemic
  • The #1 attitude hack
  • The 3 certainties in life
  • The 4 key performance indicators directly tied to the level of customer experience
  • Meet your customers where they are going
  • What vuja de is

Resources mentioned:

www.thedijuliusgroup.com

https://thedijuliusgroup.com/project/cx-executive-academy-online/

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

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