In this episode, I sit down with Salesforce GPT & AI Expert Mark Good. Mark is the founder and creator of AI Force Training and the aiforcetraining.com program. We cover several topics plus Mark shares a quick demo of how you can utilize GPT in your Salesforce org to provide quick and efficient solutions for an Email-to-Case scenario. TIMESTAMPS: 01:16 - ChatGPT and OpenAI 07:09 - What is a greenfield project 08:00 - In-House vs. Consulting 09:10 - Bridging the knowledge gap between AI technology through AI Force Training 11:48 - FLOW GPT DEMO 19:00 - My thoughts on FLOW GPT 20:52 - Mark's response 22:35 - AI Force Training course structure 27:31 - Differentiating AI from other "smart" tools/features 31:18 - Final Thoughts
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