"What's the most economical, acceptable, compliance-based solution?" In our latest podcast episode, we sat down with returning guest Michael J. Soller P.E. CPC, DBIA the Vice President of Business Development at Bowen Engineering Corporation. Michael shares his deep expertise in compliance, problem-solving, and project management in the treatment of industrial wastewater discharge. Drawing from his technical paper titled “Treatment of Aerospace Machining and Inspection Wastewater,” published through the International Water Conference (IWC), Michael’s insights offer valuable lessons for both seasoned professionals and newcomers to the field. What was the challenge in treating aerospace machining wastewater? Michael’s team was tasked with solving a unique and complex problem: treating wastewater from aerospace machining and inspection processes, which included both oily and chemical-laden water. The challenge? The wastewater had a makeup that was difficult to treat using standard industrial methods due to high variability in water quality, coupled with strict environmental regulations. Michael explains, "The project demanded an innovative approach to remove oils, emulsifiers, and heavy metals, all while ensuring that we met the discharge standards set forth by regulatory bodies." His team had to develop a custom treatment system that could handle the specific composition of the wastewater and still operate efficiently on a day-to-day basis. How was the technical problem solved? Michael's approach revolved around advanced treatment technologies. His team implemented a combination of physical separation processes, chemical treatment, and membrane filtration to address the variable wastewater composition. They also designed the system to operate within tight environmental discharge limits. "We needed a solution that was flexible yet robust enough to consistently meet compliance while accounting for changes in water makeup," he says. His team's strategy of using adaptable treatment methods ensured that the system could be fine-tuned as needed without sacrificing performance or sustainability. How Can We Ensure Compliance in Wastewater Management? Michael walked us through a crucial aspect of industrial water treatment: staying in compliance with local discharge standards. Daily monitoring, regular equipment maintenance, and thorough record-keeping are essential. As Michael put it, it’s a simple equation: "Either they’re in compliance or they’re not." One standout example is how his client wisely operated at a 60-70% capacity rather than pushing their system to 100%. This allowed room for planned maintenance and unexpected issues without jeopardizing compliance. Michael highlighted the importance of planning for maintenance, saying, "They know they’re going to have variability, so they plan accordingly." This proactive approach minimizes the risk of being caught off guard and incurring fines or downtime. Managing Projects Without Sacrificing Capacity In industrial projects, there’s often a temptation to "value engineer" and eliminate extra capacity to cut costs. Michael shared a compelling example of how a customer made a deliberate choice to avoid this pitfall, ensuring they had the necessary leeway to maintain and repair equipment without maxing out their system’s capacity. For customers who may be hesitant about building in extra capacity, Michael recommends having an honest and clear conversation about roles and responsibilities. He stresses that clients must make the final decision, but it’s the engineer’s job to provide accurate data and practical recommendations. Lessons for Future Industrial Water Projects Michael’s work on aerospace wastewater treatment offers practical lessons for other industries facing similar challenges. From early collaboration with key stakeholders to thorough pilot testing of treatment methods, Michael stresses the importance of meticulous planning. "One of the biggest lessons we learned is to engage with the operations team from the beginning. Their input is invaluable in designing a system that will work smoothly in practice," Michael points out. By incorporating feedback from plant operators and end-users, his team was able to build a solution that not only met environmental regulations but also aligned with operational needs. Dive Deeper into Michael’s Paper For those interested in a more technical dive, you can access Michael’s full paper, “Treatment of Aerospace Machining and Inspection Wastewater,” linked in our show notes. It’s a must-read for anyone tackling similar industrial water challenges or looking to enhance their knowledge of specialized wastewater treatment processes. As always, stay curious, stay informed, and keep scaling up your knowledge with us! The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore thanks you for the privilege of receiving the AWT Innovation Award 02:30 Trace Blackmore’s top 5 items to do to ensure you have faith in your test equipment 11:30 - Catching up with returning guest Mike Soller, P.E. CPC, DBIA 17:30 - Interview with Mike Soller on his paper “Treatment of Aerospace Machining and Inspection Wastewater” 50:00 - Drop by Drop With James McDonald  Mike Soller Quotes “When we understand what the client's business goals are and the fact that they need water to do what they're going to do, and wastewater or used water, finish with what they've got, then we can come up with better economical, schedule driven, and operationally driven solutions.” “When you understand the constituents and you understand the volumes, you can start working with it.” Connect with Michael J. Soller P.E. CPC, DBIA Phone: +1 317 519 4327 Email: msoller@bowenengineering.com Website: https://www.bowenengineering.com/ IWC Conference website: eswp.com/water/overview/ IWC Conference Speaker and Presenter videos: eswp.com/water/iwcspeakers/ LinkedIn: Michael J. Soller P.E. CPC, DBIA Links Mentioned 307 How to Publish a Technical Paper International Water Conference (IWC) American Associated Cost Engineers’ Article 18R-97 The Rising Tide Mastermind Scaling UP! H2O Academy video courses National Design Build Institute of America Conference Water Collaborative Delivery Association - Fundamentals of Collaborative Delivery Books Mentioned The Greatest Salesman in the World by Og Mandino The Patriots: Alexander Hamilton, Thomas Jefferson, John Adams, and the Making of America by Winston Groom Think Again: The Power of Knowing What You Don't Know by Adam Grant Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is…calculate the Holding Time Index on your cooling towers. Notice I said “towers” in plural.  This is something you should know about all your cooling towers. My first question for you is what is a Holding Time Index, and why is such a calculation important.  What information do you need to calculate it? The Holding Time Index can also be called the half-life or retention time. It is a measure of how much time it takes for a chemical that is added to a system to be diluted to 50% of its original concentration due to blowdown and possibly other water losses. This can be particularly important for biocides since some require longer contact times than others to be effective. Fast-acting biocides may only require a contact time of half an hour, while slow-acting biocides may require several hours. The Holding Time Index can also be important for polymers in a system as well. A high Holding Time Index means the polymer will be in the system longer, which could lead to the polymer losing its effectiveness as it is bound up or degraded. The equation for the Holding Time Index isn’t a hard one.  It is simply 0.7 multiplied by volume and divided by the blowdown rate. Be sure the unit of measure for volumes are the same for both the cooling tower volume and its blowdown. For example, use volume in gallons if your blowdown rate is gallons per hour or gallons per minute. Lastly, the units of time that your final answer will be expressed in will be whatever follows the word “per” in the blowdown rate. If you used gallons per hour, you Holding Time Index answer will be in hours. If you used gallons per minute, your Holding Time Index answer will be in minutes. Now go out there and calculate those Holding Time Indexes!  Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

How Veolia Prioritizes Health and Safety Worldwide? At Veolia, safety isn't just a requirement—it’s embedded in the company’s core values. Leading the charge is Arnaud Valleteau de Moulliac, Chief Executive Officer of Veolia Water Technologies. In this week's episode, Arnaud speaks with Scaling UP! H2O host Trace Blackmore about how safety initiatives are reshaping Veolia's culture around the world. Arnaud emphasizes that health and safety are non-negotiable: "It's a 24/7 commitment." This episode takes you inside Veolia’s global approach, showing how the company’s 8,000+ employees have integrated safety into their daily routines. What Drives Veolia's Health and Safety Initiatives? For Arnaud, safety comes from a personal place: “As a father of four, ensuring everyone gets home safely is paramount.” This family-first approach reflects Veolia’s deep commitment to safety, which has been an ongoing focus for over a decade. “Ten years ago, we launched International Health and Safety Week, where every subsidiary worldwide participates in focused discussions and actions on safety.” This annual event creates a space for employees to assess their work environments, recognize potential risks, and form long-lasting safety habits. But at Veolia, safety isn’t just about one week—it's about creating a culture that endures year-round. Fostering a Culture of Safety Every Day While International Health and Safety Week serves as a focal point, Veolia’s goal is to make safety a daily priority. “We need to ensure that health and safety are part of our everyday routines, not just something we think about once a year,” Arnaud notes. To keep safety top of mind, managers at Veolia conduct at least six field visits each year, evaluating safety practices and identifying areas for improvement. Employees are encouraged to report near-misses and incidents, creating a culture were speaking up about safety is valued. “It’s about creating an environment where people feel safe to voice concerns without fear of judgment,” Arnaud says. “Building trust is essential.” A Cultural Shift: Breaking Old Safety Norms One of Veolia’s biggest achievements over the last decade has been a shift in how employees view safety. Arnaud recalls a time when raising safety concerns was often seen as a sign of weakness. Today, those conversations are welcomed and encouraged. “There used to be this mentality of being a 'superman'—toughing it out in unsafe conditions. That’s behind us now, but we always stay cautious. The human element means we can never stop paying attention to safety,” Arnaud warns. This shift has been a significant victory for Veolia, but the work isn’t finished. The company remains vigilant, continually adapting its safety approach to address both evolving risks and human factors. Celebrating 10 Years of Health and Safety Transformation As Veolia marks the 10th anniversary of International Health and Safety Week, Arnaud reflects on the company’s progress. One key success has been the reduction in workplace accidents and the increasing willingness of employees to report safety risks. “Ten years ago, speaking up about safety could be seen as a weakness,” Arnaud explains. “Today, it’s a sign of strength and responsibility.” This cultural change has transformed how employees view safety—not as a policy, but as a core value that protects their colleagues and ensures everyone returns home safely. Starting a Safety Culture: Insights for Small Teams For small businesses, building a safety culture might seem overwhelming. However, as Arnaud explains, it’s not about financial investment—it’s about leadership and intention. “Safety starts at the top. Being an exemplary leader doesn’t cost anything. It’s about creating policies and following through. Take time to sit with your team and ask, ‘What are the risks?’ It’s an investment in people, not just resources. Any company, no matter its size, can do this,” Arnaud emphasizes. Manager Visits: Fresh Eyes on the Ground As part of Veolia’s commitment to safety, manager site visits provide an opportunity for leadership to spot issues that might have become invisible to regular operators. These visits aren’t just procedural—they’re a chance to bring fresh perspectives into the conversation. “Even non-operational colleagues—those from HR or finance—ask valuable questions during these visits. Their common sense often uncovers risks that might otherwise go unnoticed. Safety is about asking the right questions, not about being an expert,” Arnaud explains. One Key Takeaway: Lead by Example If there’s one message Arnaud wants listeners to take away, it’s this: “Be exemplary. It starts with you.” Veolia’s success in transforming its safety culture is a powerful reminder that leadership and continuous vigilance are the best tools for creating a safe working environment, no matter the size of the operation. Stay Informed and Stay Safe! As Veolia’s journey shows, building a culture of health and safety requires effort, commitment, and teamwork. Whether you are part of a large organization or a small team, Arnaud Valleteau de Moulliac’s insights offer valuable lessons for promoting safety in any workplace. Timestamps 01:46 - Trace Blackmore thanks you for connecting at AWT last week and thanks you for the Innovation Award 07:54 - Upcoming Events for Water Treatment Professionals 11:13 - Interview with Arnaud Valeteau de Moulliac about his commitment to safety 40:05 - Drop by Drop with James McDonald  Connect with Arnaud Valleteau de Moulliac Email: arnaud.valleteau@veolia.com Website: www.veoliawatertechnologies.com LinkedIn: linkedin.com/in/arnaud-valleteau-de-moulliac-9b85353a/ www.linkedin.com/company/veolia-water-technologies/ Twitter: https://twitter.com/VeoliaWaterTech Read or Download Arnaud Valleteau de Moulliac’s Press Release HERE Links Mentioned Ep 358 Safety First: Practical Tips, Big Results in Water Treatment Walk me through this “Safety Third” thing – Mike Rowe The Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies) Drop By Drop with James  In today’s episode, I have a “what if” for you. What if the temperature of the softener regeneration water drops in the wintertime? Now, if you’re in an area with a warmer climate year-round, you may not have to worry about this, but for those who live in colder climates, it is something to consider. How could colder water temperatures cause an issue with softener regeneration? Have you ever considered this before? The answer is that water is denser at cooler temperatures. This could be especially important during the backwash step of the softener regeneration. A proper backwash is necessary to ensure efficient softener operation. It loosens the bed, minimizes pressure drop, cleans and classifies the resin, and maintains an even water flow across the cross-sectional area of the resin bed. Backwash flow rates must be high enough to expand the bed by 50% and typically last around 10 minutes or more. If the water is denser because it is colder, the same flow rate used in the warmer months can result in expanding the resin bed even MORE, which could ultimately lead to washing good resin down the drain. Resin manufacturers often have tables that show the required flow rate based upon water temperature. A big picture look at these tables roughly shows that, in Fahrenheit, when the temperature drops to half what it was in the summer months, the required flow rate could drop to half as well. Be sure to always refer to the resin manufacturer’s specifications for actual design numbers, though.  2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

"There's no doubt that heavy metal waste streams come with a significant amount of occupational risks." In this powerful episode of Scaling UP! H2O, Trace Blackmore engages with Chandler Mancuso from MacDermid Envio Solutions to share insights on this vital topic of segregating wastewater streams in heavy metals removal applications. Chandler shares his extensive expertise on the often-overlooked aspects of wastewater management, providing valuable insights into safety, strategic planning, and the power of experimentation. Why is Segregating Wastewater Streams Crucial? Wastewater management is more than just treating what goes down the drain. It's about understanding where your wastewater comes from and managing it effectively from the start. Chandler explains that his motivation for focusing on this area stems from two key factors: safety and technical insight. Heavy metal waste streams can pose significant risks, making safe handling and treatment a top priority. Chandler emphasizes the need for water professionals to fully understand the sources and composition of wastewater streams before diving into treatment processes. This strategic approach not only enhances safety but also leads to more efficient and effective solutions. For Those New to the Industry: What is a Wastewater Stream? A wastewater stream encompasses all the different sources of wastewater generated during various industrial processes before they reach the treatment stage. Chandler shifts the conversation from the treatment process itself to the strategy of managing these diverse streams upstream. By focusing on this early stage, water professionals can address challenges before they escalate, ensuring more efficient and effective treatment outcomes. Understanding the Role of Heavy Metals in Wastewater Heavy metal waste streams, which often originate from industries such as electroplating, metal finishing, and mining, can contain hazardous metals like zinc, nickel, copper, and chrome, along with other dangerous constituents like cyanide and fluoride. Properly categorizing and treating these complex streams is crucial for maintaining safety and effectiveness in wastewater treatment. How to Ensure Health and Safety of People and Equipment Safety is paramount when dealing with heavy metal waste streams. Chandler advises segregating incompatible waste streams to prevent dangerous reactions, such as the formation of hydrogen cyanide when cyanide-containing streams are mixed with acidic streams. By avoiding these hazardous combinations, water professionals can significantly reduce safety risks and protect both people and equipment. Real-World Examples and Common Pitfalls Chandler shares real-world scenarios, such as the critical need to keep cyanide-containing waste streams away from acidic conditions to prevent the formation of toxic hydrogen cyanide. Despite being well-known, these safety measures are sometimes overlooked, highlighting the importance of vigilance and thorough system design in wastewater management. Best Practices for Wastewater Management Never take safety for granted. Chandler encourages listeners to continuously question the conditions they are working with and to always prioritize health and safety. By remaining aware of potential hazards and continuously optimizing processes, water treaters can ensure safe and effective wastewater management. Enhancing Efficiency and Effectiveness Through Stream Segregation Segregation of wastewater streams is key to optimizing treatment processes. Chandler discusses how his team at MacDermid Envio Solutions has developed specific protocols for managing challenging waste streams separately, improving operational efficiency and optimizing chemical usage. This not only leads to cost savings but also enhances overall treatment effectiveness. Experimentation: The Key to Success Chandler highlights the importance of creative problem solving in wastewater treatment. A thorough understanding of waste streams, combined with a well-designed experimental approach, can reveal unique solutions that improve treatment outcomes. By being creative and flexible during jar testing, water professionals can uncover innovative strategies that provide significant benefits to their customers. From Jar Testing to Real-Life Application Translating jar testing results into real-world applications can be challenging, but it is essential for achieving practical, effective solutions. Chandler emphasizes the need for accuracy and adaptability in testing protocols to ensure a smooth transition from the lab to the field. Timestamps 01:00 - Thank you for giving us the AWT Innovation Award for the work we do at the Scaling UP! H2O Podcast we are humbled and honored 08:20 - Catching up with returning guest Chandler Mancuso of MacDermid Envio Solutions 16:18 - The Importance of Segregating Wastewater Streams in Heavy Metals Removal Applications 50:00 - Upcoming Events for Water Treatment Professionals 51:30 - Drop by Drop With James McDonald  Connect with Chandler Mancuso Email: chandler.mancuso@macdermidenvio.com Website: https://www.macdermidenvio.com/ LinkedIn: www.linkedin.com/in/chandler-mancuso/ www.linkedin.com/company/macdermid-envio-solutions Read or Download Chandler Mancuso’s Press Release HERE Links Mentioned Episode 064 Episode 218 Episode 269 Episode 275  Mike Rowe the S.W.E.A.T. Pledge WEF - Water Environment Federation AWWA - American Water Works Association AWT - Association of Water Technologies WEFTEC - Water Environment Federation's Technical Exhibition and Conference The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Books Mentioned Friends, Lovers, and the Big Terrible Thing: A Memoir by Matthew Perry Greenlights by Matthew McConaughey How Champions Think: In Sports and in Life by Dr. Bob Rotella Drop By Drop with James In today’s episode, we’re thinking about an elution study. Have you ever performed one? Do you know what one is or when you would perform one? Do you have a salometer in your test kit? Have you ever just watched a water softener go through all its regeneration steps to see what happens? How do you know the brine draw step is exposing the resin bed to the correct strength of brine solution? How often should you test the brine strength during the brine draw in an elution study? Every 5 minutes, 3 minutes, or 1 minute? What if you graph your brine strength results and the curve looks different than expected? What can the shape of the elution study curve tell you about what may be wrong? An elution study isn’t usually hard to do. Coupled with observing and measuring the entire regeneration cycle and testing the makeup water for any changes, it can be a great troubleshooting tool to keep a water softener running smoothly 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE

Meet the Women Behind the WOW Committee This episode features insights from six trailblazing women who are not only leaders in their respective fields but also passionate advocates for the WOW mission: Stephanie Choury, Enterprise Account Manager at Buckman Digital WaterTammy Faber Sales Director of HOH Water Technology and Co-Chair of WOW (Women of Water)Paule Genest, Director of Sales and ESG, Water and Energy at TGWT Clean Technologies, Host of the Paule-Cast and Co-Chair of WOW (Women of Water)Michelle Lunn, Marketing Director of GLA Water Consultants & Director on the AWT BoardJanice Shawl, President of AMSA, Inc. a specialty chemical manufacturing companyPam Simmons, National OEM Sales Manager, Watson Marlow What is Women of Water? WOW exists to welcome, highlight, and celebrate the contributions of women in AWT. Paule Genest articulates the mission clearly: “To encourage all the women working and thriving within the industry of water technologies to come forward and contribute their time and talents to the greater good.” WOW focuses on creating a thriving community where women can belong, elevate, and positively impact AWT. Mission of the WOW Committee The mission of the WOW Committee is clear: to promote the professional development and advancement of women in the water treatment industry. By providing education, networking opportunities, and a strong support system, the committee aims to foster a diverse and inclusive environment where all members can succeed. This mission not only benefits women but also strengthens the industry as a whole by encouraging fresh perspectives and innovative approaches. Facing Challenges Head-On In every industry, women encounter unique challenges, and the water treatment sector is no exception. Pam Simmons, a dedicated member of the Women of Water (WOW) committee, sheds light on the obstacles women face and how the committee is striving to address them. Pam begins by acknowledging a reality that many women are all too familiar with the gender pay gap. According to the International Labor Organization, women globally earn about 20% less than men. This disparity is not just a number; it’s a barrier that women must navigate throughout their careers. But the pay gap is only one piece of a much larger puzzle. There is also the issue of unequal opportunities, particularly in leadership. A 2022 report from Deloitte on women in the boardroom highlights that only 19% of boardroom positions are held by women. This underrepresentation speaks volumes about the challenges women face in advancing to leadership roles. For many women, the journey to the top is not just about breaking the glass ceiling; it’s about finding the ladder to reach it in the first place. Career gaps present another significant hurdle. Whether its time taken off to have a baby or care for a family member, these interruptions can create substantial obstacles when women return to the workforce. Pam points out that these gaps can make it difficult for women to regain their footing and continue progressing in their careers. The struggle doesn’t stop there. Navigating work-life balance is another challenge that resonates with everyone, regardless of gender, but it affects women in distinct ways. Pam reflects on how this delicate balance—or lack thereof—can leave a lasting impact on both personal and professional lives.  The WOW committee is not just identifying these challenges—they are actively working to address them. Pam shares that WOW is committed to introducing resources and strategies to help women cope with these challenges. Through support, education, and community, WOW aims to empower women in the water treatment industry to not just survive but thrive. How is WOW Helping Women in the Water Industry? The WOW Committee is already making a significant impact. There are now three women on AWT’s Board of Directors, the most ever in the organization’s history. Stephanie Choury has seen firsthand how the inclusion of women has led to greater collaboration and innovation within the industry. She notes that the women on the Board feel they have a “seat at the table” and are making meaningful contributions alongside their male colleagues. WOW is also instrumental in providing mentorship and creating spaces for women to grow their knowledge, skills, and leadership roles. The Power of Mentorship Mentorship is central to the Women of Water (WOW) committee’s mission, acting as a crucial tool for professional growth and community building. As the industry evolves, mentorship plays a key role in creating pathways for women in water treatment. Tammy Faber emphasizes the importance of mentorship, referencing Lean In by Sheryl Sandberg.  Sandberg highlights that a mentor or sponsor can significantly boost career progression, yet women often lack such support. WOW addresses this gap by connecting seasoned professionals with newcomers. Tammy explains, “It’s not just about an older professional helping a younger one; it’s about leaning in and helping one another grow.” WOW has prioritized mentorship this year, especially with young professionals. Both mentors and mentees experience mutual growth, as Tammy shares: “The mentor-mentee relationship is so important because I can walk in a room and already know five people that maybe I only saw at technical training in March, but yet we've connected through text and email along the way. It feels like family and a safe place.” This focus on mentorship fosters a sense of belonging and a supportive network. Tammy notes, “We’re a group that wants one another to succeed, and that’s the power of mentor and mentee relationships.” These connections offer members a trusted group for advice and support, reinforcing that within WOW, no one stands alone. Empowering Connections: Key Takeaways from WOW’s Leadership As we wrap up this insightful episode with the Women of Water (WOW) committee, our guests share powerful messages about empowerment, mentorship, and community. Michelle Lunn’s closing thoughts are a beacon of encouragement: whether you’re new to the industry or a seasoned professional, reaching out and connecting is crucial. Her message is clear—every woman in the industry belongs and has the potential to achieve great things. So, at the next convention or industry event, don’t hesitate to introduce yourself and make connections. You have the power to excel and belong. Pam Simmons adds a call for self-awareness and openness to addressing subconscious biases in our interactions. She encourages all professionals to be mindful of how these biases might influence relationships and conversations. This self-reflection is essential for fostering a more inclusive and supportive environment. Tammy Faber challenges seasoned professionals to reach out to those who may seem hesitant or reserved. By engaging with someone who might be standing on the sidelines, you can make a significant impact. Invite them for a coffee, introduce yourself, and help them feel welcome. This simple act of kindness can make a world of difference to someone new in the room. Janice Shawl reminds us that women are a vibrant and integral part of the water treatment industry. Her message celebrates the contributions of women and underscores the importance of recognizing and valuing their presence in the field. Stephanie Choury underscores the immense value of mentorship. Whether at an industry event or in everyday interactions, extending a helping hand to others can be incredibly rewarding. She emphasizes that mentorship is a two-way street and encourages everyone to be both mentors and mentees. By fostering these relationships, we can all contribute to a supportive and thriving professional community. Paule Genest reinforces the core message of WOW: we belong, we elevate, and we are WOW. She urges everyone to help others recognize their worth and potential, creating a positive impact both within and beyond the industry. As we look at the current statistics—only 10% of surveyed AWT members are women, and a similar percentage represents women in industrial water treatment nationally—there is a clear need for continued effort. In 2024, 40% of our Scaling UP! H2O podcast guests have been women, reflecting progress and the importance of representation. Our challenge to you, Scaling UP! Nation is to connect with the remarkable women you heard from in this episode.  Together, we can empower women in the best industry in the world to make a lasting impact on the water treatment industry and build a thriving, inclusive community. Timestamps 02:00 - Trace Blackmore hope to see you at AWT next week 04:25 - Upcoming Events for Water Treatment Professionals 19:20 - Interview with AWT’s Women of Water (WOW): Stephanie Choury, Tammy Faber, Paule Genest, Michelle Lunn, Janice Shawl and Pam Simmons 01:06:45 - Drop by Drop with James McDonald Links Mentioned AWT’s Women of Water - Webpage AWT’s Women of Water (WOW) - Facebook AWT’s Women of Water (WOW) - Group in Linked InThe Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies) Read or Download Press Release HERE Episodes Mentioned Ep 096 The One That Helps Introverts Ep 202 The One Where We Learn the Best Ways to Network in a Virtual World Ep 117 The One with Temperament Expert, Kathleen Edelman Ep 179 Another One that Teaches Us to Communicate Better with Others Ep 281 The One About the Power of Kindness Ep 060 The One About Public Speaking Ep 363 Pricing Boost: Get Paid Well for Your Excellence Ep 192 The One with the Best Marketing Expert in the Water Treatment Industry Ep 191 The One Where We Learn About Tannin Ep 100 The 100th One Ep 252 The One About the Operations Manager Turned Sales Manager Connect with Executive Producer Corrine Drury For any Media Inquiries or Show Ideas please reach out Email: Corrine@blackmore-enterprises.com Website: www.ScalingUpH2o.com and www.RisingTideMastermind.team LinkedIn: www.linkedin.com/in/corrinedrury and linkedin.com/in/traceblackmore Books Mentioned I Said This, You Heard That by Kathleen Edelman Lean In by Sheryl Sandberg Worthy by Jamie Kern Lima Dare to Lead by Brené Brown How to Work with (Almost) Anyone by Michael Bungay Stanier The Five Dysfunctions of a Team by Patrick Lencioni Drop By Drop with James In today’s episode, I have a challenge for you.  The challenge is…clean and organize your OWN test kit and test equipment.  Previously, I’ve challenged you to clean your customers testing area, but today we’re turning the tables.  Clean your own.  Your test kit should not look like Moses used it to test the waters just before he parted the Red Sea.  While it does not have to look pristine and new either, it should instill confidence in those that see it that the results obtained are trustworthy and reliable.  Old reagent bottles with the labels worn off, broken equipment, and a jumbled mess of bottles does not instill confidence.  Your test kit and equipment are extensions of you and are critical to doing your job.  They reflect upon you and your quality of output and recommendations.  Show them a little tender loving care.  In the end, it will make your job easier and leave a better impression upon those around you.

Welcome back, Scaling UP! Nation. Have you ever wondered about the hidden dangers of biofilm lurking in your water systems? In our latest Legionella Awareness Month episode, we deep dive into the world of biofilm and its critical link to Legionella with our returning expert, Loraine Huchler, President of MarTech Systems. Packed with invaluable insights and practical advice, this episode is a must-listen for anyone in the water treatment industry. Don’t miss it! Ever Wondered How Biofilm and Legionella are Connected? "If you have no biofilm, your risk of Legionella is very low." - Loraine Huchler Loraine Huchler provides an insightful explanation of the complex relationship between biofilm and Legionella interacting within cooling water systems. Life Cycle of Legionella: "Legionella is an aerobic bacteria, while the bacteria inside the biofilm might be anaerobic—they don't need oxygen to thrive. Some can even switch between oxygen-loving and anaerobic states. Legionella matures and seeks a higher life form to reproduce, essentially acting as a parasite within the biofilm." Reproduction and Spread: "In cooling water systems, especially comfort cooling systems that operate seasonally, Legionella can reproduce within the biofilm even when systems are idle. The biofilm's thickness increases due to the abundance of bacteria. When the system restarts, the force of the water shears off the top layer of the biofilm, dispersing bacteria throughout the entire chiller system." Challenges in Bacteria Control: Loraine emphasizes, "This scenario illustrates why it's so difficult to control bacteria in cooling water systems. The constant cycle of biofilm formation and disruption means bacteria, including Legionella, are continuously spread and difficult to manage." Implications for Industrial Water Professionals: Understanding this complex relationship is crucial for implementing effective water treatment strategies. Regular monitoring and proactive management of biofilm are essential to mitigate the risks associated with Legionella and maintain system efficiency. How Do You Measure the Amount of Biofilm, and How Does This Measuring Technology Work? "Adding a biofilm sensor will give real-time early detection of biofilm and make precision dosing a reality for biocides which can kill Legionella." - Loraine Huchler Exploring Biofilm Measurement Technologies: Loraine Huchler delves into the intricacies of measuring biofilm, highlighting two key technologies: Electrochemical and Ultrasonic. Ultrasonic Technology: "The ultrasonic technology is novel and proprietary. Currently, only one water treatment company has developed it, and access to this online sensor is limited to their customers. This technology is the only sensor that measures biofilm in an online system. It includes a test chamber with a heated surface and a precisely controlled water flow that matches your most vulnerable heat exchanger. Using ultrasonic technology, it determines the biofilm thickness." Applications and Considerations: Loraine poses an intriguing question: "If you know the biofilm thickness, you could calculate the heat transfer loss in your heat exchangers, potential production loss in a process plant, or increased electrical demand in a chiller plant. However, managing biofilm effectively only requires knowing its presence so you can react. The ultrasonic technology, while sophisticated, is more complicated, expensive, and challenging to use compared to electrochemical sensors." Electrochemical Sensors: "The electrochemical sensors don't require a test chamber, allowing them to be placed in various locations to monitor biofilm. For example, you might choose a sump, a quiet area where the biofilm may not be mobile and may not respond to water treatment dosing." Mechanism and Sensitivity: Loraine explains the mechanism behind biofilm formation: "Quorum sensing is the process where bacteria hover above a surface and assess it before settling. The electrochemical device triggers a signal the moment bacteria sit on the surface, providing an extremely sensitive early warning of biofilm formation." Practical Implications for Water Professionals: Understanding where to place these sensors and how they work is crucial for effective biofilm management. Loraine emphasizes, "This economical and insightful method helps you understand biofilm risks in your cooling water systems, even though I've never seen one in service. It's essential to explore these technologies to monitor biofilm and mitigate its impact on your systems." Actionable Steps for the Scaling UP! Nation. Increase Awareness: Understanding the importance of biofilm can help in mitigating Legionella risks.Leverage Technology: Utilize biofilm sensors for early detection and effective treatment.Optimize Efficiency: Regular monitoring and maintenance can prevent biofilm buildup, ensuring optimal system performance. Timestamps 00:30 - Trace Blackmore welcomes you to Legionella Awareness Month 02:40 - Interview with Loraine Huchler about the connection between biofilm and Legionella 37:30 -  Upcoming Events for Water Treatment Professionals 39:50 - Drop by Drop With James McDonald  Quotes ”Adding a biofilm sensor because the goal is to kill Legionella will give real-time early detection of biofilm and make precision dosing a reality for biocides.” - Loraine Huchler “You can connect biofilm to Legionella. If you have no biofilm, your risk of Legionella is very low.” - Loraine Huchler  Connect with Loraine Huchler Phone: 757.442.5308 Email: huchler@martechsystems.com Website: www.martechsystems.com LinkedIn:  https://www.linkedin.com/in/loraine-huchler/ Technical paper: Eliminate Biofilm to Increase Energy in Efficiency in Water Systems  Read or Download Loraine Huchler’s Press Release HERE Links Mentioned All links mentioned on this episode can be found on  our Legionella Resources page HERE The Rising Tide Mastermind Scaling UP! H2O Academy video courses Ep 346 Revolutionizing Legionella Management: A 2024 Kickoff Special Drop By Drop with James In today’s episode, we’re thinking about something?  What are we thinking about, you ask?  We’re thinking about the impacts of writing “Everything looks good” on your field service reports when in reality, everything doesn’t look good.  Does this give the recipient of your report a false sense of security?  Does this help them truly manage their water systems?  What about when something catastrophic happens, but your report showed “everything looks good” time after time after time?  Does it count if you verbally told the end user the true condition of the system but wrote “everything looks good” on the report to make them look good to their managers?  When it comes to monetary damages and legal action, which would hold up to scrutiny?  As I’ve always been told, if it’s not documented, it didn’t happen.  Think about that when writing your next field service report.  2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

“It is a team effort to protect public health from Legionella.” - Alberto Comazzi, Ph.D. We are excited to welcome back Alberto Comazzi, Ph.D. of Sanipur US, for his third appearance on the Scaling UP! H2O Podcast. As an expert in waterborne pathogens, Alberto shares his invaluable insights and experiences about Legionella to help our audience stay informed and proactive in managing water systems. In this episode, we cover a wide range of topics from handling positive Legionella tests to the effectiveness of monochloramine in disinfection. Let's dive into the key points of our discussion. How do you handle a call from a client panicking about their first positive Legionella test? Alberto advises us to stay calm and follow the pre-established plan outlined in the Water Management Plan (WMP). First, review the WMP to understand the specific steps to take for this scenario. Consider the positivity rates and the location where Legionella was found. By following the agreed-upon plan, you can address the client's concerns effectively and ensure proper action is taken.  Why have we seen Legionella increase by nearly ten times over the past few years? “5-6 years ago there wasn’t much information about Legionella, and today so many people are interested in this field which protects public health.” - Alberto Comazzi, PhD Dr. Comazzi highlights two key factors behind the significant rise in Legionella cases: 1. Enhanced Water Testing and Awareness: The past few years have seen a substantial increase in both awareness and testing for Legionella. Healthcare professionals are now more informed about the risks of Legionella and are conducting more tests. Since 2017, the requirement for Water Management Plans (WMPs) in healthcare facilities has led to more comprehensive water testing, contributing to the rise in detected cases. 2. Increased Water Age in Buildings: Efforts to conserve water, which have important environmental benefits such as saving energy and reducing costs, have inadvertently led to higher water age in building systems. When water remains in systems for longer periods, it can lead to reduced disinfectant levels and higher water temperatures—conditions that promote Legionella growth. While water conservation is crucial, balancing it with effective Legionella control measures is essential for maintaining public health. By understanding these factors, we can better address and mitigate Legionella risks, ensuring a safer environment for everyone. What advice do you have for those putting together a WMP but who doesn’t have the ASSE 1280 Certification? Get Certified or Seek Expert Help: Creating a comprehensive Water Management Plan (WMP) can be complex. While obtaining ASSE 1280 certification is highly recommended, you can also consider hiring a consultant to help you draft your plan. However, it’s crucial to ensure that you execute and document the plan effectively. Proper training for facility operators on temperature control, flushing procedures, disinfectant management, and documentation is essential. “A Water Management Plan that’s just sitting on the shelf isn’t doing anyone any good. If no one implements the plan, it is useless.” Dr. Alberto Comazzi emphasizes, “Proactive measures are better and more cost-effective than reactive ones.” With upcoming due diligence plans addressing various waterborne pathogens, being prepared is key. Who has responsibility when it comes to municipal water? Alberto reminds us that there is a division between the municipality and the building. Municipal Water Responsibility: Municipal water suppliers are responsible for providing water that meets regulatory standards up to the distribution system. They conduct primary disinfection to inactivate most microorganisms and secondary disinfection to maintain a residual disinfectant. However, there are no enforceable limits for Legionella in the municipal water supply, and testing for Legionella is not required. Building-Level Responsibility: Once water leaves the municipal system and enters a building, the responsibility for water safety, including Legionella control, falls to the building owner or manager. Building environments, with their complex plumbing systems, cooling towers, and hot water systems, can foster Legionella growth. Therefore, effective management and control measures at the building level are crucial for ensuring water safety. Monochloramine vs. Chlorine: Which is better Disinfection and Legionella Control in Building Water Systems? Alberto highlights the advantages of monochloramine over chlorine: Case Study Results: A case study in San Francisco showed that switching from chlorine to monochloramine in the municipal water supply significantly reduced Legionella positivity rates in buildings—from 60% to 3-4%. This demonstrates the effectiveness of monochloramine in providing better overall disinfection due to its stability and ability to maintain higher disinfectant levels in building plumbing systems. Comparison with Chlorine: Monochloramine, unlike chlorine, is less reactive with organic materials in water and thus produces fewer regulated disinfection byproducts. It is a more stable disinfectant, which makes it less likely to form harmful byproducts while still providing effective disinfection. Effectiveness in Building Systems: In building water systems, especially those with low water usage or higher temperatures, monochloramine's stability is advantageous. It provides a more consistent and longer-lasting disinfectant presence throughout the system, reaching all areas effectively, which is crucial for preventing Legionella growth. What long-term effects on sustainability and equipment should we consider when balancing water conservation with the use of additional disinfectants in buildings? Alberto outlines key considerations: Corrosion Impact: When installing additional disinfectants, consider their potential to corrode plumbing systems. High levels of corrosive disinfectants can damage plumbing, so it's crucial to balance disinfection effectiveness with the preservation of the building's infrastructure. Water Quality Effects: Assess whether the chosen disinfectant might increase other harmful molecules in the water. Evaluate disinfection efficacy not only in the lab but also in real-world building settings to ensure it does not negatively impact overall water quality. Review Published Data: Refer to peer-reviewed literature and research from credible sources like the EPA to verify the long-term effects of disinfectants on water systems. Reliable data helps ensure that the disinfectant does not introduce unintended consequences and maintains water quality over time. How did monochloramine perform in controlling Pseudomonas compared to traditional methods? In a case study, monochloramine was implemented in facilities with Pseudomonas issues and proved effective in reducing colonization. "Unlike short-term solutions like flushing and hyperchlorination, monochloramine's stability allowed it to reach all parts of the distribution system, providing long-term control" shares Alberto. Timestamps 01:00 - Trace Blackmore invites you to celebrate Legionella Awareness Month  05:50 - Upcoming Events for Water Treatment Professionals 11:00 - Interview with Alberto Comazzi, Ph.D. 01:01:30 - Drop by Drop with James McDonald Connect with Alberto Comazzi, Ph.D. Phone: 267-326-2353 Email: a.comazzi@sanipur.com Website: www.sanipur.com    Linkedin: /in/alberto-comazzi-phd-132637128/  company/sanipur-us-llc Technical Paper: Emerging Waterbone Pathogens in Buildings' Premise Plumbing System Links Mentioned All links mentioned on this episode can be found on our Legionella Resources page HERE The Rising Tide Mastermind Scaling UP! H2O Academy video courses Drop By Drop with James In today’s episode, I have a challenge for you.  Today’s challenge is…test boiler sulfite both immediately after sampling and again an hour later on the same, open sample.  Is there a difference?  Why is there a difference?  What would be the impact of waiting until later to run the sulfite test versus running it immediately?  How might your recommendations be different?  Could the way you run your test impact your results, such as how much you agitate the sample? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

"To find the most sensitive, accurate, reproducible, and reliable method for detecting and quantifying Legionella in a sample, qPCR is the best option.” - Michael Loewenstein In this much-anticipated episode highlighting the findings of Part 2 of Michael Loewenstein and Joe Benzinger’s study,  Michael Loewenstein, Vice President of Scientific Consulting at Q Laboratories, returns to share their surprising discoveries. He offers valuable advice to water professionals on developing strategies for incorporating qPCR in a Water Management Plan (WMP). Join Trace Blackmore and Michael Loewenstein as they guide you through the latest advancements in Legionella detection methods, the nuances of traditional culture techniques versus modern qPCR, and the future of water management. What Are the Different Testing Methods for Legionella? Michael elaborates on the two primary methods for Legionella testing: traditional culture techniques (ISO 11731) and qPCR. Culture methods, while widely used, take a significant amount of time (7 to 14+ days) to yield results. In contrast, qPCR offers faster and more sensitive detection, identifying the presence and quantity of Legionella DNA in a matter of hours. Is There a “Gold Standard” for Legionella Testing? The term "Gold Standard" often pops up in discussions about Legionella testing, but as Michael points out, no regulatory body has officially designated a single best method. While ISO 11731 is a trusted standard, Michael argues that qPCR provides a more reliable, accurate, and sensitive approach for detecting and quantifying Legionella in samples. What Were the Findings from Phase 2 of His Study? Michael shares findings from a two-phase study comparing cultural methods with PCR and qPCR. Phase 1 focused on method validation, confirming the efficacy of commercially available PCR methods. Phase 2 moved to real-world samples, revealing that qPCR detected Legionella in about 67% of samples, far surpassing the detection rates of traditional culture methods. What Can qPCR Do and How Does It Differ from Culture Methods? qPCR is a powerful tool in Legionella testing. Unlike culture methods that rely on colony-forming units, qPCR measures the number of DNA copies present in a sample, providing a clear picture of the Legionella population. It can also distinguish between viable and non-viable cells, making it a comprehensive and efficient method for routine monitoring. How Would Michael Set Up His Water Management Plan (WMP)? When asked how he would set up his water management plan, Michael emphasizes the importance of frequent testing. He advocates for the use of qPCR due to its speed and sensitivity. However, he cautions that those uncomfortable with detecting any Legionella might find qPCR overwhelming, as it tends to reveal a higher positivity rate than traditional methods. How Does Pricing Compare Between Culture and qPCR Methods?Interestingly, Q Laboratories charges the same for both qPCR and culture methods. Despite higher costs for qPCR, it requires significantly less analyst time, making it a cost-effective choice for many labs. What's Next for Phase 3 of the Study? The next phase of Michael's study aims to explore additional factors such as UV light treatment. He encourages feedback from the community to ensure all relevant aspects are covered in the ongoing research. How Can I Get Involved with the AOAC Legionella Working Group? Please visit www.aoac.org/news/legionella-in-water-wg-volunteers-needed . If you would like to support this initiative or are interested in more information, please reach out to scienceprograms@aoac.org. Michael's key message is that qPCR is a viable, non-intimidating option for Legionella testing. He reassures listeners that the CDC does not mandate the use of culture methods exclusively. Embracing qPCR can lead to more accurate monitoring and better-informed water management decisions. Until next Friday’s episode, stay curious, stay informed, and keep scaling up your Legionella knowledge! Your roadside friends as you drive from client to client, The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore invites you to check out our Legionella Resources page 03:28 -  Upcoming Events for Water Treatment Professionals 05:00 - Interview with Michael Loewenstein, Vice President, Scientific Consulting at Q Laboratories 51:05 - Drop by Drop With James McDonald  Quotes “PCR detects whether Legionella DNA is present, while qPCR not only confirms its presence but also measures the quantity of Legionella DNA in a sample.” -  Michael Loewenstein “The CDC does not say you have to use culture.” - Michael Loewenstein “An increase in Legionella positivity with a qPCR test is a feature, not a bug.” - Michael Loewenstein Connect with Michael Loewenstein Phone: +1 513 207 4943 Email: MLoewenstein@qlaboratories.com Website: Scientific Consulting for Q Labs LLC LinkedIn: Michael Loewenstein Read or Download Michael Loewenstein’s Press Release HERE Links Mentioned Ep 269 Ep 335 Read Michael Loewenstein’s technical paper HERE The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Drop By Drop with James In today’s episode, I have a “What If.” What if acid is overfed to a cooling tower system and drops the pH to a 3. You heard it correctly, the pH is now 3 in your cooling tower system. What damage is being done right now. How do you recover from this low pH excursion? Should you just turn off the acid feed and wait for the system pH to slowly return naturally? What could be the impact of this approach? Should you take immediate action and raise the pH as quickly as possible? What could be the impact of this approach? Should you increase blowdown? What caused the acid over feed? How could this be prevented in the future? What alarms could be setup? What do you communicate all this to the end user? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

We have the privilege of welcoming back Janet E. Stout, Ph.D., President of Special Pathogens Technology and the founder of Special Pathogens Laboratory, A Pace Laboratory. Dr. Stout has academic affiliations with the School of Public Health and Swanson School of Engineering at the University of Pittsburgh. A self-described "Legionellologist", Dr. Stout's more than 30 years of research has defined the epidemiology, microbiology and prevention approaches for controlling Legionella growth in building water systems. In our most recent interview, Dr. Janet Stout shared what was new with Legionella standards, what state health departments are doing to combat Legionella, and she answers your burning question of “Are Legionella cases truly on the rise” with data and statistics. This is a Legionella episode you cannot afford to miss, so let’s scale up our Legionella knowledge with Dr. Stout. Also, don’t forget to check out our free Legionella Resources page where we have listed all of the articles, standards, and tools mentioned in this interview. What Is New with Legionella Standards? How Does It Impact the Water Treatment Industry? Dr. Stout highlights several key updates: Association for the Advancement of Medical Instrumentation (AAMI) TIR34:2023 Published in Fall 2023, TIR34 focuses on water quality for reprocessing medical devices. Dr. Stout emphasizes, "The problem is infection. The solution is the quality of the water." "There are clear chemical and microbial parameters, and these healthcare facilities need your assistance, water professionals," Dr. Stout encourages. ANSI/AAMI ST108:2023 This new standard, “Water for the processing of medical devices,” emphasizes the critical role of monitoring water quality to prevent microbial proliferation. ST108 is a significant step forward for patient safety. “I see so many positive indications of progress and prevention, and that’s good for everyone,” shares Dr. Stout. General Services Administration (GSA) Order PBS 1000.7A Effective in 2024, this order mandates comprehensive water testing across federal buildings to ensure health and safety. It includes stringent testing protocols for contaminants like Legionella. Compliance requires professionals to hold certifications such as ASSE 12080 or be certified industrial hygienists (CIH). Dr. Stout remarks, "It's such a big deal that you have to be ASSE 12080 certified to service government buildings now, I’m really impressed by GSA." American Water Works Association (AWWA) Guidance Set to be updated in 2024 or 2025, the new standard will replace AWWA C651-C652 and will likely be titled “Disinfecting Potable Water.” This new guidance will provide updated protocols for disinfecting water-storage facilities, so be on the lookout for this new one. ANSI/ASHRAE Standard 514:2023 This standard focuses on risk management for building water systems, covering physical, chemical, and microbial hazards. It provides comprehensive guidelines for designing, building, maintaining, and operating water systems to protect building occupants. Challenge to the Listener: Educate Yourself: Familiarize yourself with the latest standards, including TIR34, ST108, GSA Order PBS 1000.7A, and ANSI/ASHRAE Standard 514.Engage with Clients: Reach out to healthcare facilities and federal buildings to offer your expertise in water management and help them navigate the new requirements.Stay Informed: Keep an eye on updates from organizations like AAMI, ASHRAE, GSA, and AWWA to stay ahead of industry changes. What's Going on in Ohio? Will Other States Follow Ohio? Ohio's Proactive Approach Dr. Janet Stout praises Ohio's innovative approach to managing Legionella risks. Unlike most areas where Legionella water management is voluntary, Ohio has taken a significant step by mandating it through hospital licensure codes. This mandate requires hospitals to have a water management plan and to test for Legionella, making compliance a condition for maintaining their licenses. The new regulation, scheduled to take effect in October 2024, aims to enhance infection control and manage the risk of waterborne pathogens, particularly Legionella. High Incidence of Legionnaires Disease Ohio's proactive stance is partly driven by its high incidence of Legionnaires disease. The state, along with Maryland, Pennsylvania, and New York, consistently reports high numbers of cases. Ohio's health department has noted a significant increase in cases from 2022 to 2023. This alarming trend highlights the urgent need for effective water management and testing protocols. The Ohio Regulation Specifies Detailed Requirements for Hospitals: Each hospital must conduct Legionella testing within the first twelve months.Two validation tests must be performed, no fewer than four months apart and no more than six months apart.The regulation includes explicit language to ensure rigorous water management and Legionella testing. The Future for Other States Dr. Stout is hopeful that other states will follow Ohio's example. She mentions ongoing legislative efforts in states like New Jersey and Pennsylvania, although the process is slow. Ohio's innovative and mandatory approach to Legionella water management sets a precedent that could influence other states. Dr. Stout's optimism reflects a broader movement towards more stringent and proactive water management practices across the country. As more states recognize the importance of these measures, we can expect a gradual but significant shift towards better management of Legionella and other waterborne pathogens. Are Legionella Cases Truly on the Rise? "Legionella is on the rise," Dr. Stout shares. "It's not increasing just because we are doing more testing." She also points to changing weather patterns as a contributing factor. "There's a global shift with Legionnaires' disease cases extending from summer into fall. The season is getting longer, and things are staying warmer longer." This observation highlights the need for a deeper understanding of how environmental factors and public health practices influence Legionella prevalence. We hope you found these insights from Dr. Janet Stout valuable. Legionella management is a critical aspect of industrial water treatment, and staying informed and proactive is key to ensuring the safety and health of building occupants. As always, we encourage you to continue learning, sharing, and growing within our community. Thank you for being a dedicated member of the Scaling UP! H2O community and for celebrating Legionella Awareness Month with us. Together, we can make a significant impact in the fight against Legionnaires' disease. Timestamps 01:00 - Upcoming Events for Water Treatment Professionals 06:00 - Interview with Janet E. Stout, Ph.D. is President of Special Pathogens Technology and the founder of Special Pathogens Laboratory, A Pace Laboratory 01:14:20 - Drop by Drop with James McDonald Quotes “It is happy Legionella Awareness Month because we are making progress.” - Dr. Janet Stout “I give Ohio a round of applause for doing the right thing!” - Dr. Janet Stout “You don’t know if your efforts are working unless you test for it.”- Dr. Janet Stout “This is unacceptable: Legionnaires' disease remains a very high mortality infection. 25-30% of hospitalized patients who get legionella from the hospital die.” - Dr. Janet Stout “I see so many good indications of progress and prevention.” - Dr. Janet Stout “We need to make progress on mandatory testing because it's the only way to understand risk. We want to mitigate the risk.” - Dr. Janet Stout Connect with Janet E. Stout, Ph.D. Phone: 412.281.5335 Email: jstout@specialpathogenslab.com  Website: www.specialpathogenslab.com ST108, Utility Water (UWK) Kit LinkedIn: in/janet-e-stout-ph-d-32607612 company/special-pathogens-laboratory Drop By Drop with James In today’s episode, I have a challenge for you.  The challenge is…update your LinkedIn profile.  Do it right now.  If you’re driving, do it when you next stop.  The days of LinkedIn being just a resume are long gone.  Today, it’s your calling card, your networking tool, and a learning tool.  Check out your name. Did you accidentally flip your name, so your last name comes before your first?  If you did, fix it now.  Is the name listed the one you actually go by?  If you go by a nickname, either put it in parenthesis or replace your formal name with it.  What does the headline right below your name say?  You get 3 seconds to catch someone’s attention.  Does this little headline phrase under your name really say what you do and who you are?  What about your picture?  Do you look like the person people in your network would actually meet in person or are you dressed in a tuxedo or bridesmaid gown from the last wedding you were in?  I doubt many of us are doing our jobs in tuxedos and gowns.  Does your picture look unprofessional in other ways, as well?  The first things people see when looking at your LinkedIn calling card, as I call it, is your name, face, and headline.  Ensuring these three items are correct is the first place to start.  Then you can move on to experience, education (if applicable), etc.   2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

Hello Scaling UP! Nation, August is Legionella Awareness Month, and we're excited to bring you in-depth insights on this crucial topic. Usually, we bring you four episodes every August, but this year, you're in luck! With five Fridays this month, we have five episodes packed with valuable information for you. Today, podcast host Trace Blackmore, CWT, is here to answer your pressing questions about Legionella. As industrial water treaters, you are the heroes in the fight against Legionella, protecting your communities and clients against this dangerous bacteria. Scaling up your Legionella knowledge is a great way to celebrate Legionella Awareness Month, and to support you, we've created a free Legionella resources page at www.ScalingUpH2o.com/Legionella Understanding Legionella: Common Questions Answered What is the difference between Legionella and Legionnaires’ disease? Legionella is a bacteria responsible for Legionnaires’ disease, a type of pneumonia that comes from getting ill after being exposed to Legionella. It thrives in water and poses significant health risks. Legionnaires’ disease was discovered in the mid 1970’s after several attendees of the American Legion convention got sick after attending the convention. How does a person get Legionnaires’ disease? Inhaling water contaminated with Legionella bacteria can lead to infection. What are the symptoms of Pontiac Fever or Legionnaires’ disease? Early symptoms mimic the flu, but more severe pneumonia-like symptoms can develop. Look out for high fever, cough, difficulty breathing, chills, and diarrhea.  How common is Legionnaires’ disease? Per the CDC, in 2015 there were approximately 6,000 cases reported in the United States. Who is at higher risk for developing Legionnaires’ disease? While most people have resistance, fewer than 5 in 100 exposed individuals may develop the disease. High-risk groups include older adults, smokers, and those with weakened immune systems. How does Legionella enter buildings? Legionella enters through a building’s makeup water. This is why we need to test the water coming into a building’s system and also set up a program to test within the system so we know what to do and respond appropriately if a test comes back positive for Legionella bacteria. What promotes Legionella growth? Biofilm, temperature fluctuations, inadequate disinfectant levels, and water stagnation within building water systems can promote Legionella growth What are Water Management Programs (WMPs)? WMPs are designed to identify hazardous conditions and minimize the growth and spread of waterborne pathogens, including Legionella, in building water systems. How Should I Discuss Legionella Testing Frequency with a Client Who Only Wants to Test Once a Year? When discussing Legionella testing with a client who only wants to test once a year, emphasize the importance of more frequent testing for safety and compliance. Here’s how to approach the conversation: Encourage Regular Testing: I always encourage people to test for Legionella at least every season or quarter. Regular testing helps identify potential issues early, ensuring the safety of your water system.Refer to the Water Management Plan (WMP): It's crucial to refer back to your Water Management Plan (WMP) to understand the necessary steps if a test comes back positive for Legionella bacteria.Develop a Comprehensive Plan: Let's come up with a plan outlining what we are going to test, how often we will test, and how we will use the data. We should also decide how to handle positive results, particularly for different Legionella species. Taking some time to plan upfront will streamline the process when collecting water samples. By emphasizing the benefits of regular testing and a proactive approach, you can help clients understand the importance of more frequent Legionella testing and the value of a detailed WMP. Where can I find more information? On our Scaling UP! H2O Legionella Resources Page at www.ScalingUpH2o.com/Legionella there you’ll find Legionella resources collected from the CDC, ASHRAE, OSHA, ASPE, WHO, ASSE, APIC, AIHA, ANSI, ASDWA, AWT, CMS, and others along with our prior Legionella podcast episodes, Legionella Legislation, and Legionella videos.  If you have a helpful Legionella resource not listed on our page, please reach out to our Executive Producer Corrine Drury at Corrine@Blackmore-enterprises.com and we will gladly add that to our Scaling UP! H2O Legionella Resources Page. Upcoming 2024 Legionella Awareness Month Episodes: This month, we have a special lineup of episodes focusing on Legionella, featuring expert guests who will share their insights: Episode 376: Dr. Janet Stout, PhD Episode 377: Michael Loewenstein Episode 378: Dr. Alberto Comazzi, PhD Episode 379: Loraine Huchler Stay tuned, and let's scale up our knowledge together to combat Legionella and ensure safer water systems. Thank you for being a part of the Scaling UP! H2O community. Thank you for celebrating Legionella Awareness Month with us. The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore welcomes you to Legionella Awareness Month 03:00 -  Upcoming Events for Water Treatment Professionals 06:00 - Answering Legionella Questions 31:15 - Drop by Drop With James McDonald  Quotes “I always encourage people to test for Legionella at least every season or quarter. It's crucial to refer back to your Water Management Plan (WMP) to know the necessary steps to take if your test comes back positive for Legionella bacteria.” - Trace Blackmore “Let’s come up with a plan for what we are going to test, how often we are going to test, and what we are going to do with that data, and if we do get a positive what you want to handle that if we get certain species. Take some time upfront and then get the water sample.” - Trace Blackmore Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Links Mentioned Ep 355 Ep 227 Drop By Drop with James In today’s episode, I have another “what if” for you.  What if industrial water treatment did not exist.  I mean no industrial water treatment equipment, no industrial water treatment chemistry, no industrial water treatment knowledge, and no people practicing the industrial water treatment profession.  How would the world we live in be different?  What would the rivers, lakes, oceans, and even skies look like?  What would our standard of living be like?  How would our health be impacted?  What would be the impact upon the cost of goods if industrial water treatment did not exist?  Thinking in such an extreme as this really makes one appreciate what it is we industrial water treatment professionals truly bring to the world. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

Each week, we bring you insights from industry experts to help you scale up your water treatment knowledge and operations. This week, we're thrilled to share strategies for effective customer and employee surveys based on a recent interview with  Brian Katarski, Vice President of Sales and Marketing at AquaPhoenix Scientific. Brian's extensive experience in sales and marketing makes him a valuable source of knowledge on how to gather and use feedback to drive improvement. How Important is Feedback? “Feedback plays a very important role in all relationships: employees, coworkers, even your spouse.” - Brian Katarski Feedback is a cornerstone of growth. It empowers teams to improve by increasing their knowledge and confidence. Brian emphasizes the necessity of not just collecting feedback but using it as a foundation for continuous improvement. What is Feedback? “The most important part of feedback is that we have to use it as a basis for improvement. You cannot collect feedback just to ignore it, or justify it away, or pretend like it doesn't exist.” - Brian Katarski According to Brian, feedback should be actionable. Whether it’s from customers or employees, feedback needs to be addressed constructively. Ignoring or dismissing feedback is counterproductive. Instead, look each other in the eye and commit to acting on the feedback received. How Do You Build a Healthy Culture of Feedback in Your Company? “The biggest piece to it is if you want to encourage this long-term over time is you have to respond to the feedback. You can't just ignore it, right? You can't ghost it, or you can't just think it didn't happen. or say. you know. justify it away. You have to respond to it in a way that lets somebody know ‘I heard you. I understand. Here's what we're gonna do with that information now’, right. And that way they and they now know that we care. That we want to hear what they have to say whether it's an employee or a customer. They know that we're going to listen to what they have to say, and they'll be more willing to share that information with us.” - Brian Katarski Creating a healthy feedback culture starts with demonstrating that feedback is valued and acted upon. Brian highlights the importance of responding to feedback promptly and constructively. When employees or customers see that their input leads to real action, they are more likely to continue providing valuable insights. “You've got to try some different tactics and different things to try to reach certain people. Sometimes it's a quick paper survey. You know, maybe as you're walking out. Maybe you send an email or a link with your service reports whenever you send those off on Fridays or whenever you do it. Just different ways to do it, maybe put it on an invoice you're sending off, maybe have your marketing team sending those out, but you'll kind of figure out the best ways to gather that information depending on how people do it.” - Brian Katarski Diverse methods of collecting feedback ensure that you reach a broad audience and gather a variety of perspectives. Whether it's through paper surveys, emails, links in service reports, or even feedback sections on invoices, finding the right approach for your audience is key to building a robust feedback culture. How Do You Start and Encourage a Feedback Process? “Build out a plan around what you want to gather feedback on. Start with the end in mind.” - Brian Katarski Brian advises beginning with a clear plan. Identify what specific feedback you need and how you will use it to drive improvement. By focusing on the end goal, you can design a process that ensures the feedback is both meaningful and actionable. “It depends on what you want to gather and from who. It's gotta be simple and quick.” - Brian Katarski To encourage feedback, keep surveys short and straightforward, aiming for 1-5 questions. Use a variety of methods depending on your audience—quick paper surveys, emails, or links in service reports. Formal methods and scheduled discussions can be employed when necessary. Track and trend feedback over time to pinpoint areas of improvement. “At AquaPhoenix, we celebrate feedback because it gives us a chance to learn and improve.” - Brian Katarski A culture that values feedback fosters continuous learning and improvement. By celebrating feedback, you reinforce its importance and encourage ongoing participation from both employees and customers. What Are Some Common Feedback Mistakes to Avoid? “Humility is key. Accept feedback and resist the urge to get defensive.” - Brian Katarski Brian stresses the importance of humility in accepting feedback. Early in his career, he struggled with defensiveness, but now he focuses on understanding the underlying issues and using feedback to drive improvement. "Every time I feel that weird reaction, that sort of tension, I ask myself: What's driving that? Where's that coming from? And 9 times out of 10, it's my ego. It's me trying to protect myself because I don't want to admit that we were wrong, I don't want to admit that something happened, I don't want to accept that feedback. I think that's the biggest thing I can tell you." - Brian Katarski By recognizing the role of ego and defensiveness, Brian has learned to embrace feedback as a tool for growth. This shift in mindset allows him to find valuable insights in feedback, even when it's difficult to hear, and to continuously improve processes and relationships. We hope these insights from Brian Katarski help you implement effective feedback strategies in your organization. Stay tuned for next week's episode of Scaling UP! H2O, where we continue to bring you valuable industry insights. Timestamps 01:00 - Trace Blackmore asks you to look for the things that give you butterflies in your tummy because you are doing something new and challenging 04:05 - Upcoming Events for Water Treatment Professionals 09:45 - Interview with Brian Katarski, Vice President of Sales and Marketing at AquaPhoenix Scientific 51:00 - Drop by Drop with James McDonald  Connect with Brian Katarski Phone: 717.465.7859 Email: bkatarski@aquaphoenixsci.com Website: www.aquaphoenixsci.com LinkedIn: linkedin.com/in/bkatarski/ linkedin.com/company/aquaphoenix-scientific/ Read or Download Brian Katarski’s Press Release HERE Links Mentioned Episode 325 Episode 298 Free Legionella Resources Page Industrial Water Week Resources Page Marriage App, Paired Hooper's Crab House, Ocean City, Maryland Hubspot CRM The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Drop By Drop with James In today’s episode, we’re thinking about BOD and COD. First, what do these acronyms stand for: BOD and COD? How are they measured? Is one of them always equal to or higher than the other? Why would BOD or COD be used in water treatment? What can impact the BOD or COD of a water? What water treatment can change it? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

Collaboration: Enhancing Efficiency Through Industry Partnerships Welcome to this week's edition of Scaling UP! H2O, where we explore the critical role of water treatment in optimizing industrial processes. Today, we are privileged to hear from two distinguished guests: Tony Mormino and Justin Lynch. Tony is Technical Sales and Marketing Director for Insight Partners and host of the The Engineers HVAC Podcast specializing in education, while Justin focuses on cooling tower Reconstruction Specialists. Together, they share invaluable insights into collaborative strategies that ensure the best and most cost-effective solutions for cooling towers and closed loop systems. Their discussion focused on the importance of collaboration, cost efficiency, and proactive maintenance in the field of water treatment. Tony and Justin's insights provide a roadmap for water treaters to enhance client outcomes and operational efficiency through strategic partnerships and informed decision-making. What Are the Cost and Efficiency Benefits of Proper Water Treatment? Cost efficiency emerges as a significant topic. Tony Mormino underscores the financial benefits of proper water treatment, citing examples where a modest investment in water treatment can yield substantial savings. "According to the Department of Energy, 40% of a commercial building's energy consumption goes to HVAC systems," explains Tony. "Simply improving water quality can lead to 5-10% savings in energy costs. It's a quick win for green building initiatives." How Do You Prevent Vibrations in Cooling Towers? Bad vibrations in cooling towers can be a significant issue if not addressed early. Justin Lynch highlights the importance of monitoring biological buildup and evaporative salts on the fans. "It's very difficult to do that if you don't catch it early. Let's say we go to a facility with an old tower and an old fan—there's going to be a little bit of biology on top, which is not a big deal. You can brush that off, do a light pressure washing, and it’s not going to hurt it," explains Justin. However, the real issue arises when scale develops unevenly on each blade. "At that point, the fan may look horrible, but the tower still operates without vibration. If you clean five out of six blades well but can't get the scale off one blade, you just created a vibration, leading to other issues in the tower." Justin advises that while chemical treatments are effective, they should be done with caution and under professional guidance to avoid exacerbating the problem. This proactive maintenance is less of a concern for newer towers that have had chemical treatment from the start. How Does Air in Closed Loop Chilled Water Systems Affect Performance? Tony Mormino highlights a critical yet often overlooked issue in water treatment: Air in closed loop chilled water systems. This issue not only leads to rust and oxidation but also significantly impacts the system efficiency and longevity. Studies and practical examples underscore the importance of air removal systems: Removing air from the chill water system can result in substantial benefits: Increase in Tonnage Output: Youngstown State University reported a 16% increase in tonnage output, equivalent to 400 additional tons.Improvement in Delta T: From 8.5-10°, enhancing heat transfer efficiency across chiller barrels.Enhanced Building Discharge Air Temperatures: Temperatures improved from 65° to 55°, optimizing HVAC system performance.Reduction in Pump Energy Consumption: A notable 37% reduction in annual KWH requirements due to cleaner water and improved system operation. Moreover, practical cases like at Waukesha Memorial Hospital in Wisconsin showed a 22% reduction in Variable Frequency Drive (VFD) speed, leading to an 85% decrease in corrosion preventative chemical usage. These examples illustrate the direct correlation between air removal and energy savings, reinforcing the significant impact of proper water treatment practices on operational efficiency and cost savings in commercial HVAC systems. How Important is Passivation for Equipment Longevity and Performance? Justin Lynch highlights the critical role of passivation in maintaining equipment longevity, particularly in galvanized towers. "Passivation is essential to prevent corrosion and ensure optimal performance," Justin explains. "For instance, following Marley's guidelines for pH and calcium hardness during passivation can extend the life of galvanized towers significantly." Conclusion In the fast-evolving landscape of industrial water treatment and HVAC systems, collaboration and continuous learning are paramount. Justin Lynch's closing thoughts encapsulate this spirit perfectly: “Don't be afraid to call, don't be afraid to collaborate. You are the expert in your field; I'm supposed to be the expert in mine. There's too much going on in this industry. It's growing too fast for everyone to really understand everything. So, if you don't know, ask questions and learn together. When you can do that together, you build a good network, and customers trust you and respect you after that.” Embracing this collaborative approach not only enhances our expertise but also ensures that we provide the best possible solutions for our customers, fostering trust and respect in our professional relationships. Timestamps 01:00 - Free Legionella Awareness Month and Industrial Water Week resources can be found on our website 09:10 - Interview with Tony Mormino and Justin Lynch 50:00 - Closing thoughts about the power of collaboration with Trace 54:30 - Upcoming Events for Water Treatment Professionals 56:42 - Evaporative Salts, Scale, and using the correct language with clients 59:00 - Drop by Drop With James McDonald Quotes “Downtime is lost profit.” - Justin Lynch “Water quality is key. It's crucial for maintaining a tower's expected lifespan, and without it, customers could face significant costs." - Justin Lynch “I consider the water the lifeblood of the system because it touches every component.” - Tony Mormino “In our industry, collaboration is essential. As experts in our respective fields, we have a responsibility to work together, share knowledge, and tackle challenges as a unified front." - shares Justin Lynch “The best way to market is to give away good, free content.” - Tony Mormino Connect with Justin Lynch Phone: 919.602.1658 Email: jlynch@insightusa.com LinkedIn: linkedin.com/in/justin-lynch-0355458b Read or Download Tony and Justin’s Press Release HERE Connect with Tony Mormino Phone: 828.712.4769 Email: tmormino@insightusa.com Website: www.insightusa.com LinkedIn: linkedin.com/in/tony-mormino linkedin.com/company/insightusa YouTube: @InsightPartnersHVACTV Podcast: The Engineers HVAC Podcast Resources Mentioned All Cooling Tower resources can be found on our Free Industrial Water Week Page HERE in the Cooling Wednesday Tab All Legionella Resources can be found on our Free Legionella Page HERE Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE. Water Cake Recipe

Our lab partner today is Jed Harris, owner of Puretec Industrial Water with over 25 years of experience in the water industry, to delve into the world of Reverse Osmosis (RO) systems. Jed’s extensive experience and deep understanding of high-purity water solutions provided a wealth of knowledge, making this episode a must-listen for anyone looking to scale up their water treatment expertise. Below, we highlight some of the best insights Jed shared, aimed at making the complex world of RO systems more accessible and intriguing. Reverse Osmosis: The Industry Workhorse Jed describes reverse osmosis as the workhorse of water treatment, efficiently removing up to 99% of dissolved solids, organics, bacteria, and viruses. This process involves using a high-pressure pump to force water through a semi-permeable membrane, reversing natural osmotic pressure. Whether you're  in power generation, food and beverage, or pharmaceuticals, understanding RO systems is crucial as they play a pivotal role in ensuring water purity. Common RO Applications and Challenges RO systems are ubiquitous across various industries. Jed emphasizes their versatility but also highlights the complexities involved in managing them. He notes that the feedwater chemistry can vary, making it essential for operators to understand and monitor their systems to maintain optimal performance. This is particularly critical as the industry pushes for higher recovery rates, often pushing RO systems to their limits. Key Metrics for Monitoring RO Systems Trace Blackmore posed a crucial question; “What are some of the key things that we should be looking at to tell what's going on within the RO?”. Jed Harris provided valuable insights; “You want to look at your flows, your qualities, your pressures, and last but not least, the feedwater temperature—which has a huge effect on all this stuff. You want to look at your permeate flow, your concentrate flow, your feed pressure, your concentrate pressure, and your permeate pressure if available. And then the qualities would be your feed conductivity and your permeate conductivity.” Practical Tips for RO System Maintenance Jed shared several practical tips for maintaining RO systems. He advises partnering with a company that can conduct water analysis and projection to set the system up correctly. Regularly collecting data—ideally daily—and using normalization software to interpret this data is crucial. He also cautioned against the impact of temperature changes, noting that a decrease in feedwater temperature can lead to a significant drop in permeate flow, potentially misleading operators to think there’s a problem when there isn’t. Normalizing Data for Accurate Analysis One of the most insightful parts of the discussion was on the importance of data normalization. Jed explained, “By normalizing the data, what you’re doing is essentially taking data when you start up the RO system, and then, as you go into the future, you’re comparing the current performance to how it should be at the baseline.” This helps accurately assess the system’s performance, especially when dealing with variables like temperature fluctuations that can significantly impact the RO system’s output. Temperature's Effect on RO Jed Harris explains the critical impact of temperature on RO systems: "Temperature has such a huge effect on the amount of water that will go through a membrane. RO membranes are like the Miami Dolphins; they don't do well in cold weather. The rule of thumb is for every one-degree Fahrenheit drop in water temperature, you're going to lose about 1.5% in permeate flow. You might notice a decrease in permeate flow and think, 'Hey, these membranes are dirty. They're plugged. We need to clean; something's wrong.' But in reality, nothing's wrong. It's just that the feedwater temperature has dropped." Pre-Treatment is Key Jed Harris emphasizes the crucial role of proper pretreatment for RO systems: “Pre-treatment is the key to everything.” Jed also highlights the growing adoption of Ultrafiltration (UF) systems, which offer a more consistent quality level compared to traditional multimedia filters. He outlines three primary objectives: Prevent Oxidizer Damage: Once an RO membrane is damaged by an oxidizer, the damage is irreversible.Inhibit Scale Growth: Delay and inhibit scale growth for as long as possible.Reduce Suspended Solids: Minimizing suspended solids helps achieve the highest possible recovery rate. Biofouling: The Unavoidable Challenge Trace and Jed addressed one of the most persistent issues with RO systems: biofouling. Jed explained, “Biofouling is a huge issue… it’s going to happen because we’re removing chlorine before the RO system.” As chlorine, an oxidizer, is removed to protect the RO membranes, any bacteria that enter the system will thrive due to the rich nutrient environment. Monitoring normalized data is crucial as it provides early signs of membrane fouling, indicating it’s time for cleaning. Jed highlighted a peculiar phenomenon: “When biofouling takes root in these membranes, a lot of times the normalized salt rejection will increase,” which can be misleading. When and How to Clean Membranes Cleaning membranes is both a straightforward and complex task. Jed Harris recommends against cleaning every time there is a 10% drop in normalized permeate flow, calling this practice excessive and potentially harmful to the membranes. Instead, operators should monitor the trends in normalized permeate flow and clean based on site-specific conditions. Typically, cleaning occurs every three months, but this can vary. Jed advises operators to watch for a drop in normalized permeate flow, an increase in normalized pressure differentials, and changes in normalized salt rejection as key indicators that cleaning is needed. Cleaning Methods There are two primary methods for cleaning RO membranes: on-site clean-in-place systems or off-site cleaning facilities. At Pure Tech, membranes are pre- and post-tested to assess their condition and effectiveness after cleaning. “Some membranes are just done… and others are returned to the customer and reinstalled,” Jed explained, highlighting the importance of thorough evaluation during the cleaning process. Real-World RO Membrane Repurposing Jed shared a humorous yet telling story from the pandemic. While visiting Egypt, he discovered that a village was using old RO membranes as the foundation for various structures. This anecdote underscores the importance of proper maintenance and the potential for repurposing equipment in creative ways.  Resources and Contact Information For those interested in learning more, Jed recommended visiting Puretec’s website, where a wealth of resources is available. “Please visit our website puretecwater.com, and we have a great team here,” Jed said, inviting listeners to reach out for further assistance. Conclusion Jed’s insights into RO systems, from biofouling to membrane cleaning and real-world experiences, provide invaluable knowledge for maintaining and optimizing these critical systems. As always, we encourage our listeners to keep learning and implementing best practices to ensure the longevity and efficiency of their water treatment systems. Learn More For those who want to dive deeper, Jed has a comprehensive paper available on Puretec's website HERE detailing how to collect and normalize data for RO systems. We highly recommend checking it out and implementing these best practices in your operations. As always, we encourage you to keep learning and growing in your water treatment knowledge. Remember, as Trace’s father wisely said, "The day you stop learning in water treatment is the day you need to find a new career." Stay curious, stay informed, and keep Scaling UP your RO knowledge! Your Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore encourages you to reach out to someone you admire for help and to make a bucket list 07:00 - Upcoming Events for Water Treatment Professionals 09:00 - Interview with Jed Harris, owner of Puretec Industrial Water 47:00 - Drop by Drop With James McDonald  Quotes “Biofouling is going to happen because we're removing chlorine before the RO system, and any bacteria or living thing that makes it past into the RO system is just going to thrive. There's a big food source in there, and they're going to grow.” - Jed Harris “If you clean at a 10% drop, you're going to be cleaning nonstop, and if you clean too much, you're going to affect the membrane's ability to reject salts. You can't just clean these membranes every day.” - Jed Harris “Pre-treatment is the key to everything. When an RO membrane is damaged by an oxidizer, it’s done, it's irreversible. Delay and inhibit scale growth as long as possible, and reduce the amount of suspended solids to up the recovery to its highest possible level.” - Jed Harris Connect with Jed Harris Phone: 805.340.6190 Email: jed@puretecwater.com Website: puretecwater.com LinkedIn: linkedin.com/in/jedharris/ linkedin.com/company/puretec-industrial-water/ Read or Download Jed Harris’ Press Release HERE Links Mentioned RO Data Collection and Normalization by Jed Harris Puretec Water Resources Ep 371 with Scott Slade Ep 368 with Tim Fulton Ep 35 with Wes Byrne Ep 339 with Jane Kucera The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Books Mentioned The Wager: A Tale of Shipwreck, Mutiny and Murder by David Grann Project Hail Mary by Andy Weir 101 So Bad, They're Good Dad Jokes by Elias Hill Reverse Osmosis: A Practical Guide For Users by Wes Byrne Reverse Osmosis: Industrial Processes and Applications 2nd Edition by Jane Kucera Drop By Drop with James In today’s episode, I have a “what if.” What if the temperature of the makeup water feeding an RO decreases? How would a lower water temperature impact the RO’s performance? Will it impact the quality of the permeate water produced? Will it impact salt passage across the membrane? Will it impact operating pressures? Will it impact dechlorination chemistry, if used? Understanding the impact of temperature on water treatment systems can be important troubleshooting knowledge to have.  2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

“If you're calling it news. It has to be true.” - Scott Slade In our latest episode of the Scaling UP! H2O podcast, host Trace Blackmore sits down with renowned journalist Scott Slade to delve into the critical role media plays in elections. With over 30 years of experience as the host of Atlanta Morning News on WSB Radio, and inducted into the Georgia Association of Broadcasters Hall of Fame, Scott brings unparalleled expertise and insight into the influence, accuracy, and bias of media as we approach the upcoming presidential election. Key Takeaways from the Episode The Importance of Accuracy in Journalism Scott Slade emphasizes that journalism is the first draft of history, highlighting the paramount importance of accuracy in traditional media. "It's your job to tell a balanced story, "He states, underscoring the responsibility of journalists to provide truthful and comprehensive coverage. Diversifying News Sources Slade advises against relying on a single news source, advocating for a well-rounded media diet. He champions the legitimacy and depth provided by local newspapers and stresses the need to consume news from multiple outlets to avoid the echo chamber effect. Scott advises, "Read a strong daily newspaper or two every day, even if it's online. Listen to more than one radio and TV station, and don't get caught in the echo chamber of ideas." The Dangers of Soundbites In today's fast-paced media landscape, soundbites can easily be taken out of context when there's a sensational sound bite. Scott recommends a thorough approach: "You should try to understand the who, the what, the when, the where, and the how of where that soundbite came from and why it's being used in the story.” He warns against the sensationalism that can arise from these snippets and encourages listeners to seek out the full story to grasp the context and nuances behind the headlines, and reminds us that “It's up to the journalist to make sure you (the audience) understand the context. Social Media as a News Source While social media can be a convenient way to stay informed, Slade cautions against using it as a primary news source due to its potential for inaccuracy. He suggests prioritizing more reliable and vetted sources for critical information. Scott notes, "If I had to give up something, as far as being in the know about what's really going on, I think social media would be the first thing I’d give up. It has great entertainment value but when it comes to making decisions about things where you need to really rely on what's truthful and accurate. It can come up lacking." Factors that Drive Newsworthiness Slade outlines five key news values that attract the most attention: locality, universality, celebrity involvement, conflict, and oddity. Stories that meet these criteria are more likely to engage and inform the public. Scott shares, "If your story can fill one, or even better, more of those slots, it's usually a good one." Media’s Influence on Elections The Power of Perception Media has a substantial influence on shaping public perception during elections. Scott explains, "Media can present a perception of someone by what they include and what they leave out." By choosing what to include and what to omit, media outlets can significantly impact voters' views.  Upholding the Founding Fathers’ Intent In a thought-provoking discussion, Slade and Blackmore touch on whether modern media upholds the First Amendment's intent. While media's role has evolved, the core responsibility of seeking and reporting truth remains unchanged. Scott remarks, "The society of professional journalists begins with seeking truth and reporting it." Advice for First-Time Voters For first-time voters feeling overwhelmed, Slade offers practical advice: "Preparation is the best remedy for stage fright. Knowledge is power." He encourages young voters to research candidates based on what matters most to them and to avoid the pitfalls of one-sided arguments. Final Thoughts This episode is a must-listen for anyone interested in the intricate relationship between media and elections. Scott Slade's insights provide valuable guidance on navigating the complex media landscape, ensuring you stay informed and make well-rounded decisions as we head into the election season.   Listen to the Full Episode Don’t miss this enlightening conversation with Scott Slade. Tune in to Scaling UP! H2O and gain a deeper understanding of the media's role in elections. Stay informed, stay engaged, and let's navigate this election season together!   Timestamps 01:00 - Trace Blackmore celebrates 4th of July with our global audience and reflects on historical figure Patrick Henry 08:15 - Upcoming Events for Water Treatment Professionals  18:00 - Getting to know Scott Slade and his career 31:29 - Interview with Scott Slade, unbiased news 01:22:22 - Drop by Drop With James McDonald    Quotes “The earth belongs always to the living generation… Every constitution, then, and every law, naturally expires at the end of 19. years. If it is enforced longer, it is an act of force and not of right.” - Thomas Jefferson  “Journalism is the first draft of history and there is nothing more important than accuracy when it comes to traditional media.” - Scott Slade  “As a journalist, it's your job to tell a balanced story.” - Scott Slade  “Nothing beats the kind of legitimacy that comes from a well-staffed local newspaper. They have the personnel and the time to dig out the details. They go deep on stories that really matter.”  - Scott Slade  “There’s nothing more boring than a one-sided argument.” - Scott Slade Connect with Scott Slade Email: slade750@gmail.com Scott’s Links Mentioned Pew Research Center Pew’s report titled “Americans’ Top Policy Priority for 2024: Strengthening the Economy” Georgia Association of Broadcasters Hall of Fame Atlanta Journal Constitution News Atlanta’s Morning News Google News Associated Press Scaling UP! Links Mentioned Mike Rowe reading Patrick Henry’s “Give me liberty, give me death” speech  The the Society of Professional Journalists Code of Ethics The Hang July 11, 2024 FREE Legionella Resources Page Industrial Water Week 2024 AWT’s Ray Baum Memorial Water Treater of the year award The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Books Mentioned White Tigers: My Secret War in North Korea by Ben S. Malcom and Ron Martz The Secret: A Jack Reacher Novel by Lee Child & Andrew Child How to Tell a Story: The Essential Guide to Memorable Storytelling from The Moth by The Moth Drop By Drop with James  In today’s episode, I have a challenge for you. The challenge is… calculate the softening capacity of your water softener based upon incoming water. Seriously, get a pen and paper or even Excel and calculate it. Does your answer match the actual setpoint on the softener? Why would you want to set the softener lower than the theoretical maximum softening capacity you just calculated? What can impact the functional softening capacity of a water softener? Is it possible for the incoming hard water quality to change over time? How could iron in the incoming water impact softening capacity? Water softeners are more complex than that enclosed vessel you see before you day after day. Learning the nuances of how it works and what can cause it to behave differently will make you a stronger water treater.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

"Be curious, maintain an open mind, and maintain your high standards." - Lee Bainbrigge Our water treatment community is a close-knit brotherhood and sisterhood, regardless of where we live. We face similar challenges and share a common goal: to grow and learn from each other. Our latest podcast episode features a conversation that delves into the differences and similarities in Legionella control practices and regulations between the United States and the United Kingdom. This insightful episode features Lee Bainbrigge, Chief Sales and Marketing Officer of SMS Environmental Ltd as our charming lab partner.    Key Insights from Lee Bainbrigge on Legionella Control: Differences in Legionella Management and Documentation In both countries, the primary Legionella control methods are keeping water moving and using temperature control. However, the UK places a stronger emphasis on documentation and compliance systems to record control measures. "The types of control you are using, you need to record it, you need to write it down in a compliance system," Lee explained. If a system tests positive for Legionella, it is crucial to effectively and clearly communicate to the client, "There's Legionella in the system. Let's look at doing something about it." In the UK, these communications are meticulously documented and kept as digital records for future reference. Crafting Effective Legionella Legislation When discussing what lawmakers should consider when writing Legionella legislation, Lee advised caution and balance. He noted that the guidance in the USA is relatively proportionate and effective when in the right hands. "Effectively, the guidance you've got in the USA is relatively proportionate... In the right hands, you're going to do a good job with the guidance that you've got," he noted. In contrast, the UK's approach can sometimes be overly prescriptive. Lee suggests a middle ground, advocating for guidance that is neither too relaxed nor too stringent, ensuring efforts and resources truly reduce risk. "I think the most reasonable guidance you could come up with is somewhere in between the two. There are pros and cons on both sides," Lee mentioned. ASHRAE 188 and Its Direction in the USA Lee affirmed that the USA is on the right track with ASHRAE 188 for Legionella control. "Yes, absolutely!" he responded when asked if the US is heading in the right direction. He highlighted the importance of competent professionals conducting Legionella risk assessments to ensure effective control measures. "Make sure that the people that are carrying out your Legionella risk assessment are competent and you're actually getting good advice at the beginning of your control scheme," he advised. Challenges and Technology Opportunities in the UK In the UK, current challenges include maintaining competency and training within the industry, adapting to novel systems like heat pumps, and dealing with reduced water flow in buildings. Lee mentioned the potential of new technologies, such as the Internet of Things (IoT) and remote monitoring, which could revolutionize Legionella control, although current guidance has yet to fully incorporate these advancements. "We have got challenges with... new novel systems coming into our domestic hot and cold water systems. The use of heat pumps and different ways of sourcing energy and reducing water flow are all having an impact on Legionella control," Lee explained. Building a Global Culture of Learning Lee is a strong advocate for collaboration within the industry. He believes in learning from each other and sharing best practices, which can greatly benefit organizations and improve public health protection. "I’m a big believer of us being collaborative in this industry," Lee shared. "When we see what somebody else is doing and establish what’s working for organizations, that is just so great to see." Professional Standards and Certifications Lee discussed the significance of the Certified Water Technologist (CWT) certification. SMS Environmental Ltd. values high standards and depth of knowledge within its team, which is why they are strong proponents of the CWT certification. "We don't have in the UK an equivalent qualification specific to water treatment," Lee explained. "We've certainly looked at the CWT and gone, 'this does really what people that have been involved in the organization in the industry far longer than me tell me was very much the way the sector was born.'" Advice for Water Professionals Lee's best advice to water professionals is to "Be curious, maintain an open mind, and maintain your high standards." This approach has helped SMS Environmental Ltd. build strong, honest relationships with their customers and maintain their status as a leading independent company in the industry. Tune In to Scale UP Your Legionella Knowledge We encourage you to listen to the full interview with Lee Bainbrigge on the Scaling UP! H2O podcast. You'll gain deeper insights into Legionella control practices and regulatory approaches in the USA and the UK, learn about new technologies and challenges, and hear expert advice for water professionals. Stay curious, keep an open mind, and always strive for excellence.   Connect with Lee Bainbrigge Email: l.bainbrigge@sms-environmental.co.uk Website: https://sms-environmental.co.uk/ LinkedIn: linkedin.com/in/lbainbrigge/ linkedin.com/company/sms-environmental-ltd/ Read or Download Lee Bainbrigge’s Press Release HERE   Links Mentioned The Hang July 11, 2024, free networking event for water professionals  203 The One With Our Across The Pond Legionella Expert, John Sandford Scaling UP! H2O’s Legionella Resources Page The Water Management Society (WMSoc) Legionella Control Association Certified Water Technologist (CWT) certificate Video Prep Course UKAS Legionella Risk Assessment and ISO/IEC 17020 The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   Books Mentioned Traction: Get a Grip on Your Business by Gino Wickman Paddle Your Own Canoe by Nick Offerman   Drop By Drop with James  In today’s segment, I’m thinking about your family and friends. You head off to work to save the world with your industrial water treatment skills each day. Do your family and friends have any idea what you do? Have you ever shown them your test kit? Have you ever tested water in front of them? Have you ever shown them your service reports? Have you ever shared the types of customers you have? Have you ever described the operations and processes you get to see? You may be an industrial water treatment superhero, but you don’t have to have a secret identity, too. Let the world around you know what you do.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

“Sales is never a quick process. The only way you can have a lasting sales relationship is to be honest, have a positive attitude, and hustle.” - Fred Shurtz Discover the Roadmap to New Business Success! In our latest episode of Scaling UP! H2O, host Trace Blackmore sits down with Fred Shurtz, owner of Precision Chemical, to explore the intricate roadmap of acquiring new business. Fred, a seasoned expert in the water treatment industry, shares his journey, challenges, and strategies that have led to his success. Here’s a sneak peek into some of the valuable insights Fred offers in this must-listen interview. From Engineer to Entrepreneur: Fred's Career Journey Fred’s journey began with an engineering degree and a pivotal role at NALCO in 1988. He emphasizes the unique advantage of a sales career: controlling your destiny. “When there’s no ceiling, you can earn a lot of money if you treat people right and do the right thing,” Fred explains. He also highlights the importance of being a leader, stating, “You’ve got to be the person that people want to follow.” Sales: It’s a Crockpot, not a Microwave Sales, according to Fred, is a long-term process that requires honesty, a positive attitude, and hustle. “It’s never a quick process,” he notes, emphasizing that lasting sales relationships are built on these principles. The right technology also plays a crucial role in this equation. Earning Trust to Gain New Business Building trust is paramount. Fred listens attentively to his customers, understanding their needs through both words and body language. “If you are genuine with people and they have a need for what you have, then you’ll make sales,” he explains. Fred stresses the importance of persistence, patience, and viewing every person at a facility as a potential door-opener. “If it’s not a win-win, it’s not worth doing,” he asserts. Client Surveys: Building Trust from the Start Fred emphasizes the importance of asking good questions, listening, and being attentive to clients' needs. Acting as an advocate and helper is essential in building trust with new clients. Crafting Proposals that Resonate Proposals should clearly demonstrate the benefits for the client. Fred believes in interactive presentations, using pen and paper to draw things out. “Hard selling doesn’t work; you need to be a soft seller,” he advises, focusing on building partnerships rather than just making sales. Sustaining Client Relationships Over the Years Continuous engagement and feedback are essential. Fred emphasizes fulfilling promises and regularly checking in with clients to ensure their needs are being met. “It's all about the hustle,” he says, advocating for a proactive approach to client relations. Tune in to our latest episode to gain more insights from Fred Shurtz on building and sustaining a successful business in the water treatment industry. Don’t miss out on this wealth of knowledge! Stay connected with us for more expert insights and strategies to scale up your water treatment business.   Timestamps 01:00 - Trace Blackmore reminds you about this day in history and being a kid in love with NASA’s space program 05:00 - Upcoming Events for Water Treatment Professionals  07:00 - Interview with Fred Shurtz, owner of Precision Chemical 50:40 - Lightning Round Questions 01:00:00 - Drop by Drop With James McDonald    Quotes “Sales is never a quick process. The only way you can have a lasting sales relationship is to be honest, have a positive attitude, and hustle.” - Fred Shurtz “When they say “no” they are saying I don’t need you yet, but you stay with them because you never know when they will need some help. You need to stay persistent, patient, and keep calling.” - Fred Shurtz “You need to find out what's important to them. You need to ask good questions and listen. You need to be attentive to their needs.” - Fred Shurtz “You have to be their advocate, their helper. You need to build trust.” - Fred Shurtz   Connect with Fred Shurtz Phone: 812.455.7378 Email: fshurtz@precisonchem.com Website: precisionchem.com LinkedIn: linkedin.com/in/fred-shurtz-7287b032/ linkedin.com/company/precision-chemical/   Links Mentioned The Hang July 11, 2024 AWT (Association of Water Technologies) The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   Books Mentioned Gambler: Secrets from a Life at Risk by Billy Walters Outlive: The Science and Art of Longevity by Peter Attia    Drop By Drop with James  In today’s segment, I have a “What If” for you. What if the deaerator vent is closed completely? I mean there is no little puff of steam coming out of the vent at all. What is the purpose of the deaerator vent? How will it being completely closed impact your overall steam boiler system? Which parts will be impacted first? What will the short term and long term impacts be? How will this impact your chemical levels in the feedwater and boilers? Could the closed vent have any impact upon the condensate system? How did it get closed in the first place? How far open should it actually be? How would you determine this? Do the operators and customers understand the importance of the deaerator vent?    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

We’re excited to bring you insights from a recent interview with Tim Fulton, President of Small Business Matters, Vistage Chair Emeritus, and Executive Coach. Tim is a returning podcast guest and a favorite among our listeners, bringing his wealth of knowledge to help you attract and retain top talent in today’s evolving job market. Labor Market Insights: Navigating the New Normal Tim starts by addressing a common observation: “Most business owners would tell you the labor market has improved over the past 12 months.” This improvement is particularly notable for small and mid-sized companies. Businesses have adapted post-COVID, finding innovative ways to attract candidates from diverse backgrounds, different markets, and varying levels of education and skills. Flexibility is Key: Adapting to Workforce Needs A critical trend highlighted by Tim is the increasing need for flexibility. Companies are shifting from rigid work schedules to more adaptable models, such as offering hybrid work options and flexible hours. Tim emphasizes that the question shouldn’t just be about remote vs. in-office work but rather, “Do I trust my employees?” This trust-based approach focuses on outcomes rather than the specific logistics of where and when the work is done. Embracing Modern Work Policies: Unlimited PTO and Remote Work Pre-COVID, concepts like unlimited Paid Time Off (PTO) and remote work were often dismissed. However, Tim believes that with the right employees, processes, and procedures, these policies can be effective across various businesses. The modern workforce, especially younger employees, highly values remote work options, making it a crucial aspect of job listings today. As Tim puts it, “Today ⅔ of employees are knowledge workers and work from home. The train has left the station, we are not going backward to office life as we knew it.” Crafting Compelling Job Listings Job listings must reflect the current job market's demands. Tim suggests including clear expectations regarding work location, flexibility, and growth opportunities in the description and the job results in the job heading. Additionally, platforms like Indeed, LinkedIn, your own company’s website, and local colleges/universities are excellent for reaching a diverse pool of candidates. Effective Interview Strategies: Finding the Right Fit During interviews, it’s essential to assess if the candidate can perform the job, fit within your company culture, and work well with you. Tim advises using behavior assessments and post-hire evaluations to ensure you’re making the right choice. Group interviews can be beneficial when you have multiple strong candidates, and using a scorecard can help in making objective decisions. Ensuring the Right Hire: Comprehensive Evaluation To confirm you’ve made the right hiring decision, involve various stakeholders in the hiring process, conduct thorough reference checks, and use behavioral assessments to gauge the candidate’s fit within your team. Conclusion: Prepare to Transform Your Hiring Process Tune in to the latest episode of Scaling UP! H2O to dive deeper into these insights and more from Tim Fulton. This episode is packed with practical advice and actionable strategies that can transform your hiring process and help you secure top performers for your team.   Timestamps 01:00 - Trace Blackmore asks you to submit your show ideas 04:00 - Upcoming Events for Water Treatment Professionals  08:15 - Interview with Tim Fulton 59:00 - Closing thoughts with Trace 1:06:25 - Drop by Drop With James McDonald    Quotes “Most business owners would tell you the labor market has improved over the past 12 months.” - Tim Fulton “When interviewing someone ask yourself: “Can they do the job, can they do it here, can they do the job with me?” - Tim Fulton “As a manager, you need to ask yourself: Do I want to manage someone's time or their work? Do I want to manage compliance or performance?” - Tim Fulton “Today, ⅔ of employees are knowledge workers and work from home. The train has left the station, we are not going backward.”  - Tim Fulton   Connect with Tim Fulton Email: tim@smallbusinessmattersonline.com LinkedIn: linkedin.com/in/timcfulton/ Twitter: twitter.com/tf_sbm FaceBook: facebook.com/SmallBusinessMattersOnline/ Website: smallbusinessmattersonline.com   Tim’s Resources: Tim Fulton’s Small Business Matters Podcast Small Business Matters Newsletter SBM Mastermind Group SBM Boot Camp Vistage Group Vistage Chair Executive Coach in Atlanta, GA, Tim Fulton Vistage Speaker Top Performer Award for 2023, Tim Fulton   Links Mentioned The Hang July 11, 2024 at 6pm EST Ep 22 with Tim Fulton Ep 114 The One Where We Talk Masterminds Ep 280 The One About Retaining Top Talent Ep 353 Steam Boilers Essential Checks with Barry Higgins Part 1 Ep 354 Steam Boilers Essential Checks with Barry Higgins Part 2 The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   Books Mentioned Foolproof Hiring: Powerful, Proven Keys to Hiring HIGH Performers by Brad Smart and Chris Mursau Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek Good to Great: Why Some Companies Make the Leap...And Others Don't by Jim Collins This Is Marketing: You Can't Be Seen Until You Learn to See by Seth Godin The 7 Habits of Highly Effective People by Stephen Covey   Drop By Drop with James  In today’s segment, I have a challenge for you. The challenge is to ask your customer what you can do better? I mean to walk up to your customer, look them in the eye, tell them not to hold back, and ask them what you could be doing better for them. If they give you positive feedback, great!  If they unload all their pent up frustration upon you. Thank them for taking the time and caring enough to share their thoughts with you. Then take the time to give careful consideration to the feedback you received, even if it offends you at first. Try to have empathy with the customer to understand where they are coming from. Then use this moment to grow and become better. Communication is a two-way street, so be sure to let them know how you have reflected upon and implemented any relevant advice.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

Looking to maximize efficiency while minimizing shipping costs? Keen on shrinking your company's and clients' carbon footprint? Concerned about the complexities of transporting hazardous liquid materials? Picture this: You're tasked with moving a three-hundred-gallon tote of corrosives to the twelfth floor of an office building. Or perhaps you've encountered the challenge of maneuvering a two-hundred-pound tote across pristine mahogany floors, all while hoping against leaks on the way to the cooling tower. If these scenarios resonate with you, our latest episode is a must-listen! Join us as Blaine Nagao, CWT, Senior Director of Smart Release Technology at Dober, answers a multitude of questions about how solid technology works and how it differs from liquid technology. Blaine debunks old misconceptions about solid technologies. Learn how to match the right equipment with the products you’re using and gain insight into controlling as many variables as possible upfront by adopting solid technology. Discover how solid technology can eliminate the need for hefty shipping fees, significantly reduce your carbon footprint, and save money for both your company and your clients. Tune in for an educational, insightful, and positive discussion that could revolutionize your bottom line. Understanding the Formula for Cost Savings with Solid Chemistry Technology Blaine explains that the cost savings from using solid chemistry technology come from several key areas: Reduced Shipping CostsDecreased Storage Space RequirementsLower Risk of Spills and Accidents Let's break these down: Reduced Shipping Costs Solid chemistry products are more concentrated than their liquid counterparts. This means you can ship smaller quantities, which reduces the overall shipping cost. For example:  - Liquid product: 100 gallons (heavy, requires special handling) -  Solid product: Equivalent treatment power in a smaller, lighter package Decreased Storage Space Requirements Solid products take up less space than liquid ones, meaning you can store more product in the same amount of space. This can lead to lower storage costs, especially in facilities where space is at a premium. Lower Risk of Spills and Accidents Handling liquids, especially hazardous ones, carries a significant risk of spills and accidents, which can be costly. Solids minimize this risk, leading to fewer incidents and lower associated costs. Blaine's Formula Blaine suggests considering the total cost of ownership rather than just the upfront cost. The formula he uses involves calculating the savings in the following areas: Total Savings = Savings in Shipping + Savings in Storage + Savings in Risk Management Let's put some hypothetical numbers into this formula to illustrate: Savings in Shipping: $500 per shipmentSavings in Storage: $100 per monthSavings in Risk Management: $150 per month Assuming these savings over a year: Annual Savings = ($500 \times 12) + ($100 \times 12) + ($150 \times 12) Annual Savings = $6,000 + $1,200 + $1,800 Annual Savings = $9,000 By switching to solid chemistry technology, the company could potentially save $9,000 annually. This example illustrates how the cumulative savings in different areas add up to significant cost reductions.   Summary Solid chemistry technology offers significant cost savings by reducing shipping costs, storage space requirements, and risks associated with spills and accidents. By focusing on the total cost of ownership, as Blaine suggests, companies can see the broader financial benefits of transitioning to solid chemistry solutions.   Timestamps 01:00 - Trace Blackmore asks you to share your future podcast show ideas with us by filling out the Submit a Show Idea form 03:15 - Come to The Hang on July 11th, a free online opportunity to connect with other water professionals 10:10 - Upcoming Events for Water Treatment Professionals  12:30 - Get to know Blaine Nagao, CWT 20:00 - Interview on Solid Technology 1:00:00 - Drop by Drop With James McDonald    Quotes “Solid chemistry is good chemistry.” - Blaine Nagao  “Ask too many questions because the devil is in the details to find the right solution for your client.” - Blaine Nagao “With water, you always need to think about Murphy’s Law - anything that can go wrong, will go wrong.” - Blaine Nagao  “Pick the equipment that works, not the one that looks pretty. You should pick equipment that you can trust.” - Blaine Nagao    Connect with Blaine Nagao, CWT Phone: 817.913.8030 Email: bnagao@dober.com Website: www.dober.com LinkedIn: linkedin.com/in/blaine-nagao-cwt-953822110/ linkedin.com/company/dober/ Read or Download Blaine Nagao’s Press Release HERE   Links Mentioned The Hang July 11, 2024 Ep 13.5 Convention Tips, How to get over social anxiety at networking events  106 The One with the Agnostic Equipment Guy Dober Smart Release Technology AquaPhoenix Hard Eight BBQ The Scaling UP! H2O Podcast Website  The Rising Tide Mastermind Submit a Show Idea   Drop By Drop with James  In today’s segment, I have a “What If” for you. What if nitrite drops in a closed loop but conductivity remains the same and the makeup water meter shows zero makeup was used? What could cause this curious pattern? Is nitrite reacting or being consumed in some way? Could the makeup water meter miss low-flow makeup? Could unwanted microbiological activity be the culprit? Have you thought of all the ways nitrite could change in a system and how other parameters may or may not change as well?    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

Get ready to dive headfirst into the dynamic world of Produced Water as we kick off our inaugural episode dedicated to this captivating topic on the Scaling UP! H2O podcast. Join us on this thrilling expedition as we journey alongside our esteemed guest, Ivan Morales—a seasoned expert in water treatment and a beacon of innovation. With a passion for practical solutions and a knack for making complex concepts relatable, Ivan is here to guide us through the ins and outs of Produced Water management, making it accessible to all. In this groundbreaking episode, Ivan Morales, known for his contributions to Nalco Water, the International Water Conference (IWC), and the Produced Water Society, takes center stage to share his knowledge about Produced Water with a global audience of water professionals. Drawing from years of hands-on experience and a natural intuition for problem-solving, Ivan breaks down the barriers to understanding, offering practical insights and real-world examples. From navigating EPA regulations to tackling challenges in coal mining and fracking, we're in for an engaging and enlightening ride through the fascinating landscape of water treatment.   What You'll Discover: Navigating EPA Regulations and Produced Water: Dive into the intricate realm of EPA guidelines governing the measurement and treatment of Produced Water. By understanding these regulations, we empower ourselves to ensure compliance and uphold environmental stewardship. Confronting Challenges in Coal Mines: Explore the unique hurdles faced by water professionals in coal mines, where the recycling and treatment of water are pivotal for maintaining safety standards and safeguarding downstream communities. Ivan underscores the imperative of returning water to the environment in an improved state. Embracing Innovation and Technological Advancements: Embark on a journey of discovery as we uncover cutting-edge technologies and collaborative initiatives revolutionizing Produced Water treatment. Ivan sheds light on the promising prospects of element extraction, such as lithium, and the ongoing innovations propelling our industry toward greater efficiency and sustainability.   Episode Highlights: Empowerment through EPA Compliance: Gain actionable insights into navigating EPA regulations, fostering compliance, and contributing to environmental preservation through responsible water management practices. Community-Centric Water Stewardship: Learn how our efforts in coal mines directly impact downstream communities, and discover strategies for enhancing water quality to create a ripple effect of positive change. Innovative Solutions Driving Sustainability: Embark on a journey of innovation as we explore the transformative potential of emerging technologies and collaborative endeavors, propelling us toward a future of sustainable water management practices. Ivan delves into crucial topics such as managing PFAS contaminants, harnessing the potential of recycled water for sustainable practices, and the imperative of accurate measurement in water discharge. His insights into the challenges of treating water from fracking operations and the avenues for technological innovation are both enlightening and empowering. Join us as we embark on this enlightening exploration of Produced Water management, where knowledge is our compass, innovation is our vehicle, and positive change is our destination. Tune in to the latest episode of Scaling UP! H2O now, and let's journey together toward a future of sustainable water stewardship!   Timestamps 01:00 - Trace Blackmore thanks you for participating in the Global 6K For Water this year. Thank you for helping to solve the global water crisis.  6:30 - Upcoming Events for Water Treatment Professionals  8:30 - Interview with Ivan Morales about Produced Water  48:00 - Drop by Drop With James McDonald  49:30 - Please leave a review of this podcast on your favorite podcast player   Quotes "Produced Water can range anywhere from 1,000 to 380,000 ppm TDS, presenting a vast range of challenges and opportunities to navigate." - Ivan Morales "Whenever we attempt to return water to the ground, the EPA provides the essential framework for doing so responsibly." - Ivan Morales "In the coal mining industry, it's crucial to ensure that all the water we extract is returned in better condition because downstream communities rely on it." - Ivan Morales "Go to the source to understand what is out there. Many people are working together to create a better world, and there is a lot of good news in the Produced Water industry!" - Ivan Morales   Connect with Ivan Morales Website: www.ecolab.com/nalco-water/ LinkedIn: linkedin.com/in/ivan-morales-mba-06793b5/ linkedin.com/company/nalco/ linkedin.com/company/produced-water-society-inc/  linkedin.com/showcase/intlwaterconf/  Affiliations: International Water Conference (IWC), Executive Board Member Produced Water Society, Board of Directors Read or Download Ivan Morales’ Press Release HERE   Links Mentioned Team World Vision’s Global 6K For Water International Water Conference (IWC) Groundwater Protection Council - Produced Water Report New Mexico Produced Water Research Consortium Texas Produced Water Consortium The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   Books Mentioned Produced Water Volume 1 by John Walsh Produced Water Volume 2 by John Walsh Hidden Potential by Adam Grant Atomic Habits by James Clear It's Your Ship: Management Techniques from the Best Damn Ship in the Navy by Captain Abrashoff   Drop By Drop with James  In today’s segment, I have a challenge for you. I challenge you to test the free chlorine in a cooling tower system IMMEDIATELY after sampling, let the sample sit OPEN for an HOUR, and then test again.  Was there a difference between your two readings? If so, how do you explain this?  If not, how do you explain it? Why is the timing of both the sampling and the testing important when analyzing for free chlorine? Would this apply to testing for TOTAL chlorine, too? How about when testing for bromine, chlorine dioxide, etc.? Why does any of this matter?    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

AI won't take your job but knowing how to use it will give you an edge over others who don't.  - Beth Ziesenis Hello Scaling UP! H2O community! We have a treat for you in this episode! Our favorite nerdy friend, Beth Ziesenis (a.k.a. Your Nerdy Best Friend), is back on the podcast to sprinkle her magic tech dust on all things AI! 🎉 You might have spent hours Googling tech tips or demoing tools to find the perfect solution for your needs—but now you can skip the headache and just ask Beth! She's here to break down complex AI concepts into bite-sized tips that can help you personally and professionally. AI in Action: In this episode, Beth shares: Her favorite AI tools for work and personal use.How to harness AI for meeting summaries and transcriptions Insights into AI integration in office software The magic of AI for data analysis in water treatment and scientific research. Tips for Building AI Guardrails: Beth knows AI can seem daunting, so she provides guidance on creating a strong AI policy for your workplace. She touches on essential training, data usage guidelines, and the importance of checks and balances to ensure AI serves you effectively and ethically. Beth's Takeaway: AI isn't here to take your job; it's here to give you an edge over those who don't adapt. Whether you're an AI skeptic or an enthusiastic early adopter, understanding how AI can enhance your work will give you a leg up! Ready to Scale UP your AI knowledge? Tune in to this lively episode and let Beth guide you through the exciting world of AI with humor and insight. Don't miss out—your AI journey starts here! Cheers, The Scaling UP! H2O Team   Timestamps 01:00 - Trace Blackmore extends his gratitude to you, our listeners, for helping us reach the top 2.5% of all podcasts worldwide 06:30 - Upcoming Events for Water Treatment Professionals  10:00 - Interview with Your Nerdy Best Friend, Beth Ziesenis 1:00:00 - Drop by Drop with James McDonald    Quotes “On November 30, 2022, a company called Open AI released ChatGPT. It was the fastest growing platform and sometimes it lies and breaks down because y'all broke it.” - Beth Ziesenis   Connect with Beth Ziesenis   Phone: 619.231.9225 Email: beth@yournerdybestfriend.com Website: yournerdybestfriend.com LinkedIn: linkedin.com/in/nerdybff linkedin.com/company/nerdybff Your Nerdy Best Friend Blog Read or Download Beth Ziesenis’ Press Release HERE   Links Mentioned 318 Boilers: Handling the Heat and Pressure Like Pros 041 The One with Your Nerdy Best Friend AI Cheatsheet: Guidelines for AI Use at Work A to Z AI Tools for Associations and Their Members The Tackle Your Tech To-Do List Card Deck Hattie B’s Nashville Hot Chicken James McDonald’s Star Trek episodes, VSF Blessings - A Star Trek Fan Production The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   Books Mentioned Futureproof: 9 Rules for Surviving in the Age of AI by Kevin Roose Future Proof: Reinventing Work in the Age of Acceleration by Diana Wu David   Drop By Drop with James  In today’s segment, we are thinking, “What if?” What if you sneak into your customer account, quietly do your service, and sneak out without seeing anyone? What if? You were quick, efficient, got the job done, and got out so you can rush off to your next account. What could be wrong with that? Hmmm. Think about that for just a moment. First, what about safety? If no one knew you were there, what if something happened in the facility. Would they know to look for you? What if you got hurt? Second, does the customer see value in NOT seeing you? I hope not. How does the customer know you actually performed the service instead of just making the report up out of thin air? There are so many positives that come from making your face seen and showing the value of you being there. Visit with the operators and buying influencers. Show that you care and are invested in the success of their water treatment program.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

We have the technology to treat any type of water, so instead of focusing on 'water scarcity,' let's talk about 'water abundance'. - Walid Khoury In the latest episode of the Scaling UP! H2O podcast, we explore how to shift the narrative from "Water Scarcity" to "Water Abundance" with returning guest Walid Khoury, President and CEO of Desalytics. Walid’s global perspective on water technology and treatment options provides invaluable insights for water professionals, industry owners, policymakers, and anyone interested in addressing global water challenges. Here are five strategies Walid provides to guide your thinking from the challenges of water scarcity toward the possibilities of water abundance: Embrace Long-Term Thinking and Planning: When addressing water issues or exploring new opportunities, consider both the mid- and long-term impacts. This approach is especially crucial in developing markets where sustainable growth and solutions are essential.Collaborate with Private Industry, Politicians, and Individuals to Achieve SDG 6: While one person cannot change the world, thousands working toward a shared goal can. Walid discusses the vital role these groups play in achieving the United Nations Sustainable Development Goal 6 (SDG 6), which aims to ensure safe and affordable drinking water, sanitation, and hygiene for all.Integrate Innovative Technologies: Embrace the innovative aspects of the water industry by implementing modern technologies and techniques. For instance, Hong Kong began using saltwater in toilets in the 1950s due to a scarcity of freshwater. Today, around 80% of toilets in Hong Kong use saltwater for flushing, which conserves fresh drinking water. Industrial water treaters can harness these advancements to enhance their practices and assist clients in achieving a "water positive" status, surpassing the goal of being "water-neutral."Advocate and Communicate Effectively: Promote water positivity by using language that raises awareness of the options available. Building connections and collaborating with local partners can help address local water challenges more effectively.Expand Your Global Understanding: Walid encourages industrial water treaters to expand their knowledge and experience beyond familiar markets by attending international water conferences and exploring global opportunities. By tuning in to this one-hour episode, you will gain actionable insights and practical knowledge on how to contribute to water abundance, reshape water management strategies, and make a positive impact on both local and global scales. Walid’s involvement in the Water Positive Think Tank and his dedication to SDG 6 offers a roadmap for those looking to advance their careers and make a meaningful difference in the water industry. Listen to "364 Water Abundance: A Global Perspective on Water Technology and Treatment Options" and discover how you can be part of the change toward a more sustainable and water-efficient future. Don't miss this opportunity to hear from one of the industry's most innovative and influential voices!   Timestamps 01:00 - Trace Blackmore invites you to participate in the Global 6K for Water 05:00 - Upcoming Events for Water Treatment Professionals  7:30 - Get to know Walid Khoury of Desalytics 22:00 - Interview with Walid Khoury on Water Abundance 57:40 - Drop by Drop with James McDonald    Quotes with interview timestamps: “My biggest frustration in our industry is that we use the word ‘water scarcity’, but in today's age we have the technology to treat any type of water, so instead of water scarcity we should be talking about ‘water abundance’.” - Walid Khoury "We need to shift the narrative: We have an abundance of water. The question is, how can we effectively use and consume it locally rather than sourcing it from afar?" - Walid Khoury "We have access to a wealth of technologies; the key is in applying them effectively. This makes it an exceptional time to be in the water industry." - Walid Khoury   Connect with Walid Khoury: Phone: +971 56 5362147  Email: walid.khoury@gmail.com LinkedIn: linkedin.com/in/walidkhoury linkedin.com/company/desalytics Think Tank: https://www.linkedin.com/company/water_positive/ Vlog: walidkhoury.com     Links Mentioned Scaling UP! H2O’s Free Legionella Resources Page Upcoming Events for Water Professionals  May 18, 2024 The Global 6K for water Episode 230 with Walid Khoury 2024 WEFTEC conference The Rising Tide Mastermind Scaling UP! H2O Academy video courses   Tools Mentioned NALCO Water Handbook ChatGPT Complexity.AI   Drop By Drop with James  Do you know what I like to do sometimes? Do you? I like to read the summary of methods and the interferences for water testing. I do! You should hang out at parties with me, I’m a real riot.  Anyway, there is a LOT to be learned by just reading these two sections of a test procedure. For example, did you know the FerroVer method for Total Iron “converts all soluble iron and most insoluble forms of iron in the sample to soluble ferrous iron?” Then the soluble ferrous iron reacts with 1-10 phenanthroline indicator to form an orange color in proportion to the concentration of iron in the sample? The summary said it converts “most insoluble forms of iron,” so right away, I could imagine exceptions to this caveat. Reading the interferences for the Total Iron test, I see that insoluble iron oxides in the sample may require a digestion to make them soluble. I also notice that molybdate at 50 mg/L has no effect on results, but what about over 50 mg/L? That’s where the FerroMo Method for Total Iron comes in. I learned all of that by just reading those two little sections of the test procedure. What else is out there waiting to be learned?   2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.