Scaling UP! H2O

“Learning how to learn is essential. “- Steve Russell  In this week’s episode of the Scaling UP! H2O Podcast, we’re excited to share a deep dive into the complex world of carbon capture and water treatment with Steve Russell, Senior Process Engineer at Kiewit. Host Trace Blackmore and Steve explore the challenges of treating wastewater in carbon capture facilities, including the need for innovative approaches to meet environmental and operational standards.  Navigating Carbon Capture: A Process Engineer’s Perspective  Carbon capture is a hot topic in today’s industrial landscape, and Steve’s expertise provides critical insights for water professionals. As Steve explains, “Carbon capture isn’t just about removing CO₂—it's about managing the water and wastewater byproducts effectively.”   Steve’s work with Kiewit involves finding solutions to treat the various wastewater streams generated during the carbon capture process. His experience illustrates the importance of understanding each facility’s unique needs and tailoring water treatment strategies accordingly.    Key Insights from Steve’s Work:   Understanding Wastewater Composition: Each facility produces different wastewater streams, largely dependent on fuel type and system design.  Working Across Teams: Effective carbon capture requires collaboration between water treatment engineers, mechanical engineers, and project managers.  Navigating Resource Limitations: Steve shares how he adapts his knowledge to treat complex wastewater streams when resources and data are limited.  Flexibility and Teamwork   Throughout his career, Steve has learned that flexibility and teamwork are crucial in tackling complex projects. Working closely with teams across various disciplines allows Steve to develop comprehensive solutions tailored to each project’s specific requirements.  Top Takeaways:  Be Prepared to Adapt: Each project brings its own set of challenges, from wastewater quality variations to resource limitations. Understand the Full System: Gaining a broader understanding of the carbon capture process can help anticipate potential issues and refine water treatment strategies. Leverage Internal and External Knowledge: Steve emphasizes the value of tapping into team expertise and utilizing available resources for innovative solutions.  Building a Career in Water Treatment Field  With over two decades in water treatment, Steve shares his career advice for those just starting out or looking to advance. “Learning how to learn is essential,” he reflects. Steve encourages water professionals to build a foundation of flexibility and continuous learning, as the industry constantly evolves with new technologies and environmental demands.  Steve’s Advice for Water Professionals:  Be Flexible and Organized: Expect the unexpected and keep a well-organized knowledge base to quickly adapt to project needs. Build a Support Network: Collaboration and open dialogue with colleagues can accelerate problem-solving and professional growth. Focus on Continuous Learning: Water professionals should embrace learning opportunities within and beyond their primary field.  Final Thoughts: Flexibility and Continuous Learning  Steve’s experience reminds us that flexibility and a commitment to learning how to learn are essential in water treatment. Each project is unique and staying adaptable and open to new knowledge is key to navigating complex industry challenges successfully.  By embracing continuous learning, we drive impactful solutions for sustainability in our field. Tune in Today!  Listen to this enlightening conversation by playing the episode above or visiting ScalingUpH2O.com/396 to tune in. Gain insights that will help you navigate your own water treatment challenges and expand your expertise in sustainability. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:31 - Trace Blackmore shares his Thanksgiving reflection, Small Business Saturday, and Giving Tuesday 06:44 - Upcoming Events for Water Treatment Professionals  10:22 – Interview with Steve Russell, Senior Process Engineer from Kiewit about carbon capture technology and its implications for water and wastewater treatment. 51:05 - Drop by Drop with James McDonald  Quotes   “Carbon capture isn’t just about removing CO₂—it's about managing the water and wastewater byproducts effectively.” “Each carbon capture facility is unique, and there’s no cookie-cutter approach.”  Connect with Steve Russell  Phone: 913.689.4533 Email: steve.russell@kiewit.com Website: https://www.kiewit.com/ LinkedIn: https://www.linkedin.com/in/steve-russell-2b0a7960/ Read or Download Steve Russell's Press Release HERE  Guest Resources Mentioned IWC (International Water Conference)  Carbon Capture Water Requirements and Wastewater Treatment by Steve Russell and Eric Eisenbarth  John Quincy Adam: Militant Spirit by James Traub Polk: The Man Who Transformed the Presidency and America by Walter R. Bornerman Grant by Ron Chernow Coolidge by Amity Shlaes An American Life by Ronald Reagan Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies) Donate To Our 6K World Vision Team Stellar Factory Werewolf – A Party Game for Devious People Submit a Show Idea The Rising Tide Mastermind  U.S. Small Business Administration – Small Business Saturday  307 How to Publish a Technical Paper with Mike Soller  383 Treatment of Aerospace Machining and Inspection Wastewater with Mike Soller   351 Maximizing Water’s Potential: Tech and Water Treaters in Perfect Harmony  342 Beyond Compliance: Empowering Water Experts with In-Depth ELG Insights  339 Jane Kucera’s Reverse Osmosis Masterclass  Drop By Drop with James  In today’s episode, we’re pondering something. We’re pondering ppm or parts per million. This can be a hard concept to grasp at times, so I find analogies to be very helpful to understand this expression of concentration. One minute in 2 years is a part per million. One inch in 16 miles is a part per million. 1 drop in 10 gallons is as well. One milligram in a Liter is 1 part per million, assuming the specific gravity of the liquid is 1, of course. One millimeter in a kilometer is one part per million. Did you know that 1 pound of ANYTHING dissolved in 1,000 gallons of water will give you 120 ppm? A 1% solution, based upon weight, is a 10,000-ppm solution. There are many more analogies out there of course. Find the one that resonates the best with you!   Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

Here we go! We have the privilege of collaborating with our lab partner Bob Cunningham, of Arthur Freedman Associates, a true water industry expert whose journey flows through five decades of dedication, transformation, and insight. Starting his own company 35 years ago, Bob has navigated the currents of change in the field, sharing the lessons that come from a lifetime of experience. For those new to the water industry, Bob’s story will inspire you to write your own chapters with integrity and resilience; for seasoned professionals, it’s a reminder of the profound impact a lifelong commitment to this work can make. What Was Your Career Journey Like? Reflecting on the story of his career, Bob described a path full of purpose and momentum, driven by a passion for water treatment and a vision for what it could become. “Stand back, and here we go!” he recalled, capturing the excitement of building his career. Founding his own company was a wish come true, powered by the “dream team” he assembled to carry it forward. Decades later, Bob’s journey is a testament to the possibilities that await those who dedicate themselves to the water treatment profession. The Good and the Bad Changes Over the Years With years of experience flowing behind him, Bob has observed major shifts in the water industry. He identified two of the most positive changes he’s seen: Industry Diversification: With more people setting up their own companies, the wave of new businesses has strengthened the industry and fostered innovation.Advancements in Research: Today’s resources—from molecules to biocides and surfactants—have expanded far beyond what was available in the past, equipping professionals with powerful tools to improve water systems. Still, Bob also pointed out challenges, notably the drive for “greener” policies that, while well-intentioned, sometimes lack the scrutiny needed to ensure they’re effective and sustainable. Advice for New Water Professionals Bob shared valuable advice for those just beginning their own journey: “Keep it straight. Keep it ethical. Don’t stretch it.” In a field as important as water treatment, integrity flows through every successful career. Bob also warns against trying to gain business by cutting prices, as it ultimately backfires. Instead, he encourages presenting quality, honest solutions as the key to long-term success and respect in the field. What is the Best Way to Get Ahead in This Industry? When it comes to advancing in water treatment, Bob suggests taking a page from those who’ve already made a mark. “Watch the successful people in the industry. Keep an eye on those folks. Then try to incorporate what they are doing into your own career as you grow.” He also emphasized the importance of broad, in-depth knowledge: “You’ve got to know every aspect of this business. So, study.” From mechanical and microbiological aspects to chemistry, Bob’s advice highlights the depth and commitment it takes to ride the waves of a successful career in water. How Did You Get Involved with the AWT? Bob’s connection with the Association of Water Technologies (AWT) began as a way to network with others who share a passion for advancing the industry. Over the years, his work with AWT has strengthened his dedication to education, standards, and mentorship within the field. Bob’s Go-To References Navigating the water industry requires solid references, and Bob’s approach has always been to keep his library of resources close at hand. When faced with challenges, he turns to trusted materials that help him troubleshoot and understand the complex systems in his work. For Bob, maintaining this holistic knowledge is essential to staying effective and adaptive in an ever-evolving industry. Scale UP! Your Water Career Tune into this episode for a front-row view of Bob’s life in water—a story of purpose, change, and professional wisdom. May it inspire you to embrace your own journey in water, staying curious and informed as you flow from one chapter to the next. Timestamps 01:00 - Trace Blackmore wants to remind you that the 12 Week Year is a powerful tool to help you maximize these final weeks of the year and achieve your goals for 2024. Let’s finish strong! 03:00 - Upcoming Events for Water Treatment Professionals 10:40 - Interview with Bob Cunningham 01:04:15 - Drop by Drop with James McDonald  Connect with Bob Cunningham Phone: +1 530 604 3449 Email:  rjc5225@gmail.com Website: https://arthurfreedmanassociates.com/ LinkedIn: https://www.linkedin.com/in/robert-cunningham-635a7748/  Resources Mentioned Audible (free month with this link) AWT (Association of Water Technologies) The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months by Brian P. Moran The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Drop By Drop with James  In today’s episode, I want you to picture yourself looking at the water level in the basin of a cooling tower. You may want to press fast forward on your imagination just a little, but as you watch the water, you see the water level dropping ever so slowly as water evaporates away or is being blown down from the system. At some point, you notice makeup water starts flowing into the basin. My question for you is what control scheme caused this to happen? Have you ever put much thought into all these ways makeup water is controlled in a cooling tower system? Is there a float mechanism? Perhaps probes of some sort? Or is there an ultrasonic device? Are there others? Also, is the makeup valve mechanically opened or electronically opened? What are the pros and cons of each option? What if there is foaming in the cooling tower basin? Would any of these control schemes be impacted? What are all the way these makeup control schemes could fail? Could they fail so too much makeup water was added? Could they fail so too little makeup water was added? Who would have thought there was so much to think about on just the makeup water control to a cooling tower system?  Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

By highlighting cost savings, clients can see how efficient water treatment impacts their bottom line. Sustainability isn’t just a trendy term—it’s about implementing practical practices that protect our planet for current and future generations. By adopting sustainable strategies, we can conserve resources, cut costs, and create lasting benefits for both the environment and our client’s businesses. In our latest episode of the Scaling UP! H2O Podcast, we had the privilege of speaking with James Courtney, CWT, LEED AP of CSC Technologies an advocate for water sustainability, who shared actionable insights on how water professionals can effectively embrace sustainability while adding value to their clients. Meet James Courtney: A Champion for Sustainability In our enlightening conversation, James shared his journey in the water industry and emphasized the vital role that water professionals play in promoting sustainability. He stated, "We help our customers by saving them money on water, electricity, and fuel." This highlights how our work not only benefits the environment but also leads to significant financial savings for our clients. Sustainability: More Than Just a Buzzword Sustainability means optimizing our resources. As James noted, "We operate in this space where we are directly responsible for the sustainability of our customers.” Water treaters have a unique opportunity to minimize their clients' carbon footprints while improving efficiency. Whether it's running boilers without scale, optimizing cooling towers, or maximizing cycles of conductivity, every action contributes to a greener future. James also cautioned against greenwashing, reminding us that not all practices labeled as "green" deliver real benefits. We must be vigilant and ensure that our sustainability efforts  Educating and Empowering Clients Understanding water and energy usage is essential for effective water management. James encourages water professionals to educate their clients about their consumption patterns. “Clients often don’t realize that overusing chemicals or wasting water is a problem,” he explained. By illustrating the cost savings—like reducing their electricity bills or fuel costs—clients can connect the dots between efficient water treatment and their bottom line. Harnessing Data One of James’s most compelling stories was about using smart meters to identify inefficiencies. He shared, “Meters give you information; information gives you the opportunity to find solutions to problems you didn't even know you had.” In one instance, a client’s building was using half a million gallons of water due to a blocked condensate receiver. The installation of a meter enabled the team to identify the issue and prevent unnecessary water loss, ultimately leading to significant cost savings for the client. James’s team also tackled a fascinating case with two identical LEED Platinum buildings. Even though they were built exactly the same, one consumed significantly more power. By analyzing minute-by-minute energy data, they pinpointed the problem, leading to solutions that not only enhanced efficiency but also inspired other buildings in the community to adopt similar practices. The Impact of Visibility James highlighted an intriguing study involving a housing development where identical homes were built. In half of these homes, energy meters were placed indoors, allowing residents to see their energy usage, while the other half had meters located outdoors. The results were striking: “The houses with visible indoor meters used less energy simply because people could see it,” James explained. Residents began to turn energy monitoring into a game, challenging themselves to reduce their consumption. This simple shift towards visibility in daily energy use not only heightened awareness among residents but also nurtured a culture of energy-saving habits. As James aptly put it, “What gets measured gets managed.” Engaging clients in enjoyable and measurable ways can significantly drive sustainability efforts. Final Thoughts James’s insights remind us of the significant role water professionals play in fostering a sustainable future. By leveraging data and educating our clients, we can create meaningful change that benefits both our communities and the environment. Together, let’s continue to explore the importance of sustainability practices that protect our generation and the ones to come. Thank you for being part of the Scaling UP! H2O community. Together, let’s continue to educate ourselves and each other on the importance of sustainability practices that benefit both our generation and those to come. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 01:28 - Trace Blackmore shares what he is thankful for, and extends gratitude to the listeners and to AWT for the 2024 Innovation Award, and shares his family’s Thanksgiving traditions 15:18 - Interview with James Courtney, CWT 58:00 - Upcoming Events for Water Treatment Professionals 01:01:05 - Drop by Drop with James McDonald  Connect with James Courtney Phone: +1 443 878 2407 Email: james@csctech2o.com Website: https://www.csctech2o.com/ LinkedIn: https://www.linkedin.com/in/james-courtney-cwt-leed-ap-379a6877/ Read or Download James Courtney’s Press Release HERE Guest Resources Mentioned Check if your seafood is sustainable here Check your water footprint here Difficult Conversations: How to Discuss What Matters Most by Douglas Stone I Said This You Heard That by Kathleen Edelman LEED AP O+M Class More than half of energy use in homes is for heating and air conditioning article The Last Optimist by Mark Mills (Podcast) The United States uses a mix of energy sources article Scaling UP! H2O Resources Mentioned Alton Brown’s turkey recipe, Romancing The Bird Donate To Our 6K World Vision Team Learn how to make your own 6K World Vision Team Industrial Water Week Resources The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 386 Industrial Water Week 2024: Boiler Tuesday 004 It’s Not Easy Being Green! 325 Rising Together: Conquering Challenges through Collective Support Drop By Drop with James In today’s episode, we’re thinking about control ranges. There are a few trains of thought on control ranges. Which tests and readings really need a control range applied to them? How wide or narrow should the control range be? It’s something one should consider carefully. I have seen control ranges applied to every test parameter for a makeup, such as city water, that the user had absolutely no control over. Are these control ranges really necessary? Sometimes, they are, especially if the makeup source is susceptible to changes in water quality, such as total hardness, which can impact downstream softener performance. I’ve also seen control ranges so large a bus could slide through them sideways. What good is such a wide control range doing for the water system? Nothing was actually being controlled. I’ve seen control ranges that were so unreasonably narrow that the parameters were almost ALWAYS out of range as well. What good does that serve? Is a better control system needed to meet these narrow ranges or is a wider control range more fitting instead? A lot of you out there use field service report programs that turn red, green, and sometimes yellow when a parameter is outside the control range. Not having good and proper control ranges can make that field service report’s color coding nearly useless because it is always too red or even too green and not actually reflecting the true stressed or controlled state of the system. Control ranges that are too tight may yield field service reports that are red all the time, which will lead to either the end user ignoring the colors or being annoyed by the report always looking red. Control ranges that are too broad may not show the true state of stress the system is under and lead to more problems down the road. Lastly, I’ve even seen reps be pressured by their customers to avoid red color coding as much as possible, leading to either uselessly wide control ranges or no control ranges at all. This can be a touchy subject, but your control ranges must be meaningful and useful. It may take some finesse to get everyone on the same side of the table on this but seeing a little red when appropriate TODAY beats dealing with the impact of a failed water system and wasted energy and water TOMORROW. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

We’re focusing on High Recovery Reverse Osmosis (HRRO) with insights from Ken Robinson, Director of North America Application & Sales at Avista Technologies. With over 40 years of experience in membrane technology, Ken sheds light on how HRRO is transforming water treatment and tackling industry challenges. Here are the key highlights from our conversation. What is Reverse Osmosis (RO)? Ken describes reverse osmosis as a method for rejecting dissolved minerals and macro-organics from water. He stated, “Today's systems, most of them are using what they call a thin film composite membrane, which are categorized into seawater, brackish, and low-energy membranes, along with an offshoot called nanofiltration.” These systems achieve remarkable efficiency, with a rejection rate of around 99%, leaving only a minimal amount of dissolved minerals in the purified water. What is High Recovery Reverse Osmosis (HRRO)? HRRO is designed to maximize water recovery and minimize waste, making it a game-changer for water treatment. According to Ken, “40 years ago, recovery limitations were dictated by the chemistries. Today, advances in antiscalant technology allow for much higher recovery rates.” This technology takes the concentrate from conventional RO systems and processes it further, increasing efficiency and sustainability. Industries Leading the Way Initially adopted in industrial settings, HRRO is now gaining traction in sectors like municipal water treatment, food and beverage production, and power generation. Ken emphasized that “the growing focus on sustainability and regulatory compliance is driving broader adoption of HRRO systems.” Ensuring Successful Operations To ensure HRRO systems function optimally, it’s crucial to define feedwater quality parameters and anticipate variability. Ken stressed the importance of training operators, noting, “There always seems to be a disconnect between applications and salespeople developing ideas. Misunderstandings arise when people don’t understand the behavior of water as it concentrates.” To effectively tackle any challenges that arise, Ken recommends the following steps for operators: Define Feedwater Quality Parameters: Establish clear benchmarks for feedwater quality, including turbidity, pH, total dissolved solids (TDS), and any specific contaminants. This baseline will help identify any deviations that may affect system performance.Implement Regular Monitoring: Operators should capture data at regular intervals. This includes monitoring system pressures, flow rates, and recovery rates. Keeping an eye on these metrics will allow operators to identify trends and detect any anomalies early on.Normalize Collected Data: Regularly normalize the collected data to account for variations in operating conditions. By adjusting the data for factors such as temperature or seasonal changes, operators can gain clearer insights into system performance and efficiency.Train Operators on Water Behavior: Provide comprehensive training for operators that focuses on understanding how water behaves during the concentration process. As Ken pointed out, “water is very predictable in how it behaves,” so operators need to recognize the symptoms of potential issues and understand their causes.Foster Open Communication: Encourage collaboration among team members, especially between operators and technical support staff. Ken highlighted that insights often emerge from frontline staff who have firsthand experience with system operations.Conduct Root Cause Analysis: When problems arise, implement a structured approach to root cause analysis. This should involve gathering all relevant data, discussing operational practices, and reviewing system design. Engaging the team in this process can uncover issues that might be overlooked by individuals working in isolation.Adapt and Adjust: Finally, remain flexible and ready to adapt operational strategies based on the data insights and root cause analysis findings. By following these steps, operators can optimize HRRO system performance, improve efficiency, and ultimately reduce waste. Signs of a Successful Cleaning Ken Robinson shared valuable insights into the cleaning process, emphasizing the role of pre-treatment: “Pre-treatment is king in dictating the frequency,” he said, noting that surface water applications tend to require more frequent cleaning than well water systems. Ensuring that the cleaning process has been successful is key to maintaining high efficiency in HRRO systems. According to Ken, operators should check a few critical parameters post-cleaning: Performance Recovery: A successful cleaning will restore the system's flow rates and pressures to their baseline levels. Operators should monitor permeate flow, pressure differentials, and salt rejection rates to confirm the system is operating efficiently after cleaning.Normalized Data Comparison: Ken advised that operators should regularly normalize the system's data, both before and after cleaning, to get an accurate view of performance. If system performance remains suboptimal post-cleaning, it could indicate incomplete cleaning or deeper issues within the system.Visual Inspection: While much of the data will be analyzed digitally, a hands-on inspection of membranes and pre-treatment systems can also reveal residual fouling. If membranes appear visually clean and performance metrics align, it's a good indicator that the cleaning was successful. By consistently tracking and analyzing these factors, operators can extend membrane life and prevent performance issues from recurring. Future RO Innovations Ken highlighted the development of thin-film composite membranes as one of the most impactful advancements in RO technology. These membranes have made it possible to push systems to new limits, achieving higher recovery rates while maintaining durability. Looking ahead, zero liquid discharge (ZLD) systems—which aim to eliminate waste entirely—are on the horizon. As regions face water scarcity and stricter regulations, Ken sees ZLD playing a vital role in the future of water treatment. Conclusion HRRO is transforming the water treatment landscape by driving efficiency and sustainability. By leveraging the latest advancements and understanding the challenges, operators can optimize performance and reduce waste, helping clients meet both regulatory and environmental goals. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 07:33 - Trace Blackmore invites everyone to join the global community of Scaling UP! Nation members and explains how to subscribe to the podcast 08:51 - Upcoming Events for Water Treatment Professionals 13:18 - Interview with Ken Robinson about RO 59:40 - Drop by Drop with James McDonald  Connect with Ken Robinson Phone: +1 440 251 7390 Email: krobinson@avistatech.com Website: https://avistamembranesolutions.com/ LinkedIn: https://www.linkedin.com/in/ken-robinson-00b59514/ Read or Download Ken Robinson’s Press Release HERE Guest Resources Mentioned Book - The Diary of a CEO: The 33 Laws of Business and Life by Steven Bartlett Podcast - The Diary of a CEO: The 33 Laws of Business and Life by Steven Bartlett Book - Think Again by Adam Grant Podcast- WorkLife with Adam Grant Book - Lifespan: Why We Age - and Why We Don't Have To by David A. Sinclair  Podcast - Lifespan with David A. Sinclair Book - The Silent World: The International Bestseller by the Father of Underwater Exploration by Jacques Cousteau DVD - The Jacques Cousteau Odyssey - The Complete Series Scaling UP! H2O Resources Mentioned CWT Prep Course Scaling UP! H2O Academy Online Courses Drop By Drop with James  Today’s episode is a “What if.” What if a cooling tower blowdown valve loses power? Will it fail closed or fail open? What could be the impact if it failed to close? What would be the impact if it failed open? What if the entire cooling system power failed, how would this be different than just the blowdown valve losing power? Is knowing whether a valve is designed to fail open or closed important when replacing a blowdown valve? Can you tell by looking at a valve whether it will fail open or closed? Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

“Your most limiting factor is yourself.” - Tessa Nge In this week's episode of the Scaling UP! H2O Podcast, we're thrilled to bring you an empowering conversation between host Trace Blackmore and two leaders in the water treatment industry— Tammy Faber, Sales Director, and Tessa Nge, Service Quality Supervisor at HOH Water Technology. Together, they explore how diversity fuels success, the importance of overcoming Imposter Syndrome, and how you can take meaningful steps to give back to our industry. Diversity Drives Success: The Data Speaks Diversity isn't just about creating fair workplaces—it's a proven driver of business success. Tammy shared powerful insights from a study titled “Diversity Drives Sales Success: The Link Between Successful Sales Teams And Diversity, Equity, And Inclusion,” commissioned by LinkedIn. This data shows that teams with strong diversity practices see: 6% higher customer satisfaction12% higher sales28% higher conversion rates3% higher sales forecasts "Diversity drives sales," Tammy stated. It's clear that fostering diverse teams doesn't just boost morale—it boosts the bottom line. Diverse teams approach challenges from different angles, offering innovative solutions that serve a wider range of customers. When organizations embrace diversity, they unlock untapped potential for growth. Overcoming Imposter Syndrome: A Battle We All Face Imposter Syndrome is a challenge many of us encounter, no matter our level of expertise. Tessa opened up about this, emphasizing "Imposter Syndrome is something everyone struggles with. Overcoming it is hard and takes intentional practice." It’s not about eliminating self-doubt overnight but about taking deliberate steps to recognize and overcome it. Tessa and Tammy’s top tips for overcoming self-doubt: Acknowledge your accomplishments. Take time to celebrate your achievements, no matter how small. This can shift your mindset and reinforce your value.Step out of your comfort zone. Growth comes from challenging yourself. As Tessa mentioned, "You won’t grow unless you’re willing to be uncomfortable."Seek feedback. Tammy also highlighted the importance of feedback, saying, "I always start by asking if it’s a good time to provide feedback. This shows respect and creates a space for open dialogue." "Your most limiting factor is yourself," Tessa wisely added. By recognizing that our self-doubt often holds us back, we can take intentional steps toward building confidence. Building a Culture of Support Creating a culture of support is vital for both personal and professional growth. Tammy and Tessa also discussed the vital role of a positive workplace culture in fostering growth and confidence. According to Tammy, "Intentionality is key to defining your culture. It should flow through every aspect of your organization." She emphasized that a strong culture empowers employees to thrive and feel supported. Tessa echoed this sentiment, noting that a culture of trust and accountability allows individuals to flourish. "When you remove micromanagement and create a supportive environment, employees can focus on their growth," she said. By promoting mentorship, offering training opportunities, and encouraging open dialogue about the challenges we encounter, we can cultivate a healthy work culture that benefits everyone. Taking Action: Give Back to the Water Treatment Community This week, we challenge you to give back to the industry that’s given so much to you. Whether it’s mentoring a young professional, volunteering with a local organization, or visiting a school to inspire students about careers in STEAM, now is the time to make an impact. As Tammy passionately said, "We need people that love this industry, that have a heart to help others and to grow others. There is no amount of expertise needed. The only thing you need is a willing heart and time." By giving back, you not only help others but also strengthen the community that has supported your own journey. Final Thoughts: Know Your Worth We wrapped up this inspiring conversation with a powerful reminder from Tammy: "Know your worth. Take time to identify your limiting beliefs and pull them out by the roots. You are unique, and your talents are valuable." Overcoming Imposter Syndrome and stepping into your full potential requires recognizing your own value. No matter where you are in your career, these lessons—embracing diversity, overcoming self-doubt, and fostering a culture of support—are essential for growth. Join the Conversation Listen to this eye-opening conversation in our latest episode with the player above, or visit ScalingUpH2O.com/392 to tune in. Together, we can foster a more inclusive, supportive, and growth-driven environment in the water treatment industry. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 01:00 - Trace Blackmore shares FREE resources for water professionals on the Scaling UP! H2O website and wishes everyone a happy late Halloween 12:30 - Interview with Tammy Faber, Sales Director and Tessa Nge, Service Quality Supervisor at HOH Water Technology 51:14 - Drop by Drop with James McDonald  Connect with Tammy Faber Phone: +1 224-548-3393 Email: tfaber@hohwatertechnology.com Website: https://hohwatertechnology.com/ LinkedIn: https://www.linkedin.com/in/tammy-faber-m-b-a-4680649/ Read or Download Press Release HERE Connect with Tessa Nge Phone: +1 224-545-7870 Email: tnge@hohwatertechnology.com LinkedIn: https://www.linkedin.com/in/tessaskilton/  Scaling UP! H2O Resources Audible (30 days free with this affiliate link) The Hang November 14, 2024 Legionella Resources Page Events for Water Treatment Professionals Guest Links Mentioned Diversity Drives Sales Success: The Link Between Successful Sales Teams And Diversity, Equity, And Inclusion. A Forrister Consulting Thought Leadership Paper Commissioned By LinkedIn Women in Water & Young Professionals– Dealing with Diversity and How to Overcome Challenges by Tammy Faber & Tessa Nge 252 The One About the Operations Manager Turned Sales Manager with Tammy Faber 380 The WOW Effect: Women Leading Transformation in the Water Industry AWT (Association of Water Technologies) Novus Global Ted Lasso TV Show It's Not About The Nail Video Books Mentioned Lean In by Sheryl Sandberg Worthy by Jamie Kern Lima It by Stephen King Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is…explain alkalinity to a non-technical person. Now, if you’re like me, this is a fun challenge! I LOVE explaining industrial water treatment to people! If you’re not like me, then sorry, but please do this challenge anyway. Alkalinity is a foundational bit of knowledge we must all understand as industrial water treaters. Technically, it is defined as the acid absorbing or neutralizing property of water. Sounds simple enough, right? What are the chemical components that make up alkalinity, though? We usually think of carbonate, bicarbonate, and hydroxide ions, but can there be others? Why does alkalinity matter in cooling systems, boilers, closed loops, and wastewater? The answer can be different for each. How do we measure alkalinity? We talk about P-alkalinity, M-alkalinity, and OH or hydroxyl alkalinity, but how are each different, how are they related, and what is each measuring? Total alkalinity and M-alkalinity are the same thing. That can be confusing to some. Why are they the same? How would you explain this to a non-technical person? Can you explain it right now or do you need to do a little more research first? Albert Einstein once said, “If you can’t explain it simply, you don’t understand it well enough.” This is your challenge to understand alkalinity well enough to explain it simply.  Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

We continue our in-depth conversation with Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific diving deeper into the technical aspects of multimeter troubleshooting. This episode is packed with practical tips designed to help you navigate the often-confusing world of diagnostics and electrical troubleshooting. Whether you’re a seasoned professional or just getting started, Tom’s hands-on advice will guide you through common troubleshooting challenges so you can improve your accuracy and efficiency in the field. Missed Part 1? No worries! You can catch up on Episode 390 to get the foundation before diving into this advanced discussion. How Can You Avoid Fake Signals? Ever wonder why you're getting water meter readings when the system isn’t running? Tom breaks it down. If low-voltage sensor wires run too close to high-voltage AC wires, electrical interference can mimic a water meter signal, leading to fake readings. Pro tip: Keep the wires separated by at least 12 inches, and if they must cross, do so at a 90-degree angle. "Running them through the same conduit isn’t just a bad idea; it’s a code violation," Tom advises. The Troubleshooting Tool, You Didn’t Know You Needed: A Paperclip That’s right—Tom channels his inner MacGyver with this simple tool. "When I troubleshoot, I always bring paper clips," he shares. They’re perfect for quick fixes, especially when dealing with short circuits or stripped wires. How Long Can a Conduit Run Be on a Water Meter? Tom recommends keeping conduit runs short and efficient: ● Water meters: up to 1,000 feet ● Conductivity sensors: 200 feet max ● Amplified pH sensors: up to 1,000 feet ● Non-amplified pH sensors: Stick to 20 feet or less for optimal performance. Pro Tip: Save Your Multimeter’s Battery Life You don’t need to keep your meter on "Resistance" all the time. Switching it to Volts AC, Volts DC, or simply turning it off can extend your battery life significantly. Troubleshooting with the Experts: Top 4 Calls Tom Tinney shares the top troubleshooting calls he receives: The 1575 Controller Mystery ● Issue: Controller reset every time the relay activated. ● Fix: A simple switch adjustment from 230V to 115V solved the issue.The Miswired Outlet ● Problem: Controller shutting off when a relay turned on. ● Fix: Rewriting the outlet, which had reversed hot and neutral wires.Destroyed Chlorine Sensor ● Issue: Excessive flow and pressure destroyed the sensor.  ● Lesson: Always stick to the manufacturer's guidelines and communicate them clearly to plumbers and electricians.Competing Controllers Failing ● Issue: Controllers from different manufacturers failing simultaneously. ● Fix: The culprit was a faulty sensor and excessive aeration. Who Should Be Using Remote Communications? While it may seem logical to apply remote communications to your highest-value accounts, Tom suggests starting with smaller ones. Remote communication technology can save time and money by allowing you to troubleshoot remotely, and the investment often pays off with just one saved trip a year. Troubleshooting Leaks in an MPT Thread When it comes to troubleshooting leaks in an MPT Thread, maintenance is key. First, make sure you clean your sensors at least once a season, or even more frequently, similar to how you maintain a cooling tower. When replacing the boiler sensor in an MPT Thread (an angled thread going into an angled pipe), don’t screw it in until it "clicks"—this can cause leaks. Instead, tighten the sensor by hand. Once it’s snug, use a wrench to turn it only ½ to ¾ of a turn more. If you’ve already got a leak, chances are you’ve overtightened it. Don’t try to fix a leak by cranking it tighter—at that point, you’ve already gone too far. The Blackmore Method This formula answers the age-old question: How do I know what to set my biocide pre-bleed on? If you know the system volume, incoming makeup water conductivity, and how much you evaporate every minute, this equation will tell you exactly what to set your pre-bleed to: A Fun Fact: The Cooling Tower Scene in Die Hard Did you know? The blue box with the two dials on the wall in the Die-Hard cooling tower scene was one of Tom’s old controllers! Tom even tracked down the Fox Studios building manager and discovered that it was there from 1988 through 2012. How cool is that? Timestamps 02:07 - Trace Blackmore reminds you about our free Events for Water Treatment Professionals page on our website. It’s a comprehensive list of all the events our team is aware of for water professionals to attend in the USA and around the world. Don’t wait, scale up your knowledge today by attending a conference in the upcoming months. 03:15 - The Hang is happening on November 14, 2024: a free zoom networking event for water professionals 05:40 - Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific continues his talk on Troubleshooting Multimeters 01:04:35 - Drop by Drop with James McDonald  Connect with Tom Tinney Phone: +1 469 999 8603 Email: pir8@tomtinney.com Website: https://www.aquaphoenixsci.com/ LinkedIn: Tom Tinney  Links Mentioned Episode 003 Controllers with Tom Tinney 390 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 1 Industrial Water Week Resources Page Multimeter Assorted Fuses box 5 X 20 Resistance Substitution Decade Box pH/ORP Simulator 4-20mA Simulator to simulate Pyxis Fluke Meter with Frequency Complete Panel Systems Test Kits Dragon Con, The Dragon Award The Rising Tide Mastermind Books and Movies Mentioned Die Hard 5-Movie Collection starring Bruce Willis (Christmas is around the corner, folks) Path of Tyrants (Backyard Starship) by J.N. Chaney and  Terry Maggert Son of the Black Sword (1) (Saga of the Forgotten Warrior) by Larry Correia Tower of Silence (Saga of the Forgotten Warrior Book 4) by Larry Correia Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time by Brian Tracy Quick Throttle Magazine 1997 The Autobiography of Benjamin Franklin by Benjamin Franklin Blood of Invidia: Maestru Series Book 1 by Tom Tinney & Morgen Batten Threads: Book One of the "Fabric of the Universe" by Tom Tinney The Future is Short: Science Fiction in a Flash by Carrol Fix  Visions II: Moons of Saturn by Tom Tinney The Future is Short - Volume 2: Science Fiction in a Flash by Jot Russell Drop By Drop with James  In today’s episode, we’re thinking about chlorine chemistry and the Reservoir Effect.  Have you heard this phrase before? The Reservoir Effect? In the debate between which is a better biocide at higher pHs, chlorine or bromine, the Reservoir Effect is an important concept to consider. When sodium hypochlorite, chlorine gas, or even calcium hypochlorite mixes with water, the target product they produce is hypochlorous acid or HOCl. This hypochlorous acid is subject to a dissociation which converts some of it to the hypochlorite ion or OCl-, which is a weaker biocide than hypochlorous acid. The pH of the water has a major impact upon how much this dissociation happens. That’s at the heart of the whole chlorine versus bromine debate because the chlorine chemistry dissociates more at a lower pH than bromine does. This means more hypochlorous acid is converted to the weaker hypochlorite ion at a lower pH than hypobromous acid is converted to the hypobromite ion at the same pH. This concept is used to justify using bromine chemistry at higher pHs versus chlorine. But is this argument as simple as this? I propose that the Reservoir Effect muddies the waters a bit. I just talked about how the hypochlorous acid dissociates to the weaker hypochlorite ion. This dissociation between the two is a very tight and fast ratio. It’s an equilibrium reaction. As soon as the hypochlorous acid is consumed in the battle against unwanted microbiological activity, some of the weaker hypochlorite ions are quickly converted BACK to the stronger hypochlorous acid form. This is the Reservoir Effect because even though the hypochlorite ion is weaker, it is waiting there to turn back into the stronger hypochlorous acid very quickly when needed. Sort of like the Incredible Hulk. Bruce Banner is the mild-mannered hypochlorite ion just going about his day, but when push comes to shove, he bulks up and turns green…although green isn’t a good thing in a cooling tower, but you get the point. Now, there are certainly many other factors when comparing chlorine chemistry to other alternatives in a cooling water system, but the Reservoir Effect is one that I don’t think many people know about nor consider. Think about it. Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

In our latest episode, we had the pleasure of welcoming back Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific. Tom shared invaluable insights into troubleshooting multimeters—an essential tool every water professional should have on hand during site visits. Here are some key takeaways from our discussion that you won’t want to miss! Why You Need a Multimeter: An Essential Tool for Your Kit Tom emphasized the importance of carrying a multimeter. “This is the tool that checks the controller to ensure you’re delivering your products and services on site while you’re not there. If you need to check its health or troubleshoot, you need a multimeter.” Even a $12 model will suffice, so you won’t stress about leaving it behind. This handy device can save you time and reduce anxiety, especially if it’s misplaced. Troubleshooting Power Issues: More Than Just Fuses A common scenario Tom encounters is technicians reporting that their controller is powered on but has no output. While it may seem like a blown fuse isn't the issue, controllers often have separate fuses for the relays. With your multimeter, you can quickly check for voltage on either side of the fuse. If one side shows voltage and the other doesn’t, it indicates a blown fuse. Tom’s golden rule for troubleshooting fuses? Always bring three with you because “troubleshooting with fuses always takes three fuses, no matter what.” After replacing a blown fuse, check if the controller powers up correctly or if the issue lies with the connected equipment. Be Prepared: Stock Your Toolbox Tom recommends keeping spare fuses in the exact size you need in your toolbox. With fewer Radio Shacks around, it’s essential to think ahead and replenish your supply. By having a fuse kit, you can avoid multiple service calls, saving both time and effort. When your fuse count dips below three, make sure to restock! The Art of Checking Fuses: Don't Be Deceived! Sometimes, a wire may appear intact. To check for functionality, Tom suggests using the resistance setting on your multimeter. This method can confirm whether the fuse is operational. Listen for the reliable beep, indicating that current is flowing correctly. When checking fuses, ensure you’re measuring both sides for voltage. If it’s absent, the fuse is blown. To confirm functionality, you can also switch your multimeter to resistance mode. If it beeps when touching the fuse leads, it’s still conducting properly; if not, the fuse is blown. Checking Conductivity Sensors Tom provided insights on verifying whether a conductivity sensor is functioning correctly. By measuring the AC voltage at the sensor tips, you can determine if it’s working as intended. Remember, maintaining clean sensor tips is crucial for accurate readings—avoid using sandpaper Instead, use a loose-bristle steel brush to remove any buildup. Conductivity Sensors Gone Bad Many users may regret learning how easily a multimeter can troubleshoot issues with conductivity sensors. Tom noted that when sensors are returned for warranty claims, they’re often covered with white residue but still work perfectly fine 99% of the time after cleaning. If you want to learn how to clean them properly, he’s more than willing to share his expertise. The Tom Tinney Approved Method for Cleaning a Conductivity Probe Instead of sanding the carbon tip of a conductivity sensor, Tom recommends using a loose-bristle steel brush. This method effectively removes crusty buildup without damaging the sensor. After brushing, soak it in a 10% sulfuric acid, 1% murratic, or if you have time, you can even use a CLR solution to dissolve any remaining scale. Rinse thoroughly, then use isopropyl alcohol to eliminate any oily residues. “After you put it back in your system, you will be majorly impressed with the operation of that sensor!” shares Tom. Understanding the Difference: Carbon Tips vs. Toroidal Probes When comparing carbon tips to toroidal probes, it's crucial to understand their design and functionality differences. Carbon Tips: Carbon tips are made from powdered carbon compressed under high pressure in a mold, creating a porous structure that allows water to flow through. When water pressure exceeds 140 PSI, it passes through the carbon like a sieve, enabling it to travel up the rod and into the sensor via a wire sheath. This design ensures optimal performance but limits the operational pressure to 140 PSI. Toroidal Probes: In contrast, toroidal probes operate differently. They use two wire coils as transformers, generating a small alternating current signal without direct contact with the water. The water's conductivity affects the signal strength between the coils. As a result, these sensors require less frequent cleaning since they are less prone to fouling compared to carbon tips. Additionally, toroidal sensors excel in high-salinity environments, making them suitable for applications involving seawater or other salty waters. Not so salty? Then users typically revert to two-tip or four-tip conductivity sensors. Tune in next week to Scaling UP! H2O as we continue with part 2 of this crucial topic of troubleshooting multimeters. Timestamps 01:00 - Trace Blackmore reflects on Industrial Water Week 08:30 - Upcoming Events for Water Treatment Professionals 12:00 - Drop by Drop with James McDonald 16:00 - Catching up with returning guest Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific 27:00 Tom Tinney talks Troubleshooting Multimeters Tom Tinney Quotes “Troubleshooting with fuses always takes 3 fuses, no matter what.” “There is a proper way to clean conductivity sensors and if you're not doing it, shame on you, and if you want to learn it, we can talk about it.” “I don't care who you are. There's a little scale building up on that sensor all the time.” “You never go above one hundred and forty PSI with a carbon-based sensor” Connect with Tom Tinney Phone: +1 469-999-8603 Email: pir8@tomtinney.com Website: https://www.aquaphoenixsci.com/ LinkedIn: Tom Tinney Read or Download Tom Tinney’s Press Release HERE Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Episode 003 Controllers with Tom Tinney Industrial Water Week Resources Page Multimeter Assorted Fuses box 5 X 20 Resistance Substitution Decade Box pH/ORP Simulator 4-20mA Simulator to simulate Pyxis Fluke Meter with Frequency Complete Panel Systems Test Kits Books Mentioned Blood of Invidia: Maestru Series Book 1 by Tom Tinney & Morgen Batten Threads: Book One of the "Fabric of the Universe" by Tom Tinney The Future is Short: Science Fiction in a Flash by Carrol Fix Visions II: Moons of Saturn by Tom Tinney The Future is Short - Volume 2: Science Fiction in a Flash by Jot Russell  Drop By Drop with James  In today’s episode, I’m thinking about sodium hypochlorite and temperature. How does temperature impact the strength and shelf life of industrial-strength sodium hypochlorite or bleach? As we all know and witness, our industrial water treatment chemicals are not all stored in temperature-controlled environments. Some are stored in hot boiler rooms, cold sheds, or outside directly in the sunlight during summer months. When it comes to sodium hypochlorite, though, how can the temperature in these various storage conditions impact it? One article I’ve seen says that for every 18 F increase in temperature (that would be 10 C), the decomposition rate of bleach is increased by a factor of 3.5! That means at 77 F or 25 C, the half-life of a 12.5% solution is 180 days. For 95 F or 35 C, the half-life drops significantly to only 48 days! Would knowing this impact the quantity of sodium hypochlorite you store on site during warmer months? Would knowing this explain any issues you’ve had with microbiological control? Think about it. It’s a hot topic Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

Happy Careers Friday, Scaling UP! Nation! As we wrap up Industrial Water Week 2024, we want to thank you for celebrating with us. This week, we dove deep into Pretreatment, Boilers, Cooling, Wastewater, and now Careers. You can revisit all these episodes by visiting our Industrial Water Week Resources Page. Next Friday, we’ll be back to our regular schedule, delivering fresh insights to help you scale up your water knowledge. Thank Someone Who Shaped Your Career Your success is built on the shoulders of those who helped you along the way. Today, take a moment to write a handwritten card to someone who impacted your career. It’s amazing how a simple note of gratitude can brighten someone's day and create lasting bonds. Connect with the Scaling UP! Community Our podcast has built a global network of water professionals, and we're honored to be part of your journey. Whether you're driving from account to account or catching up on episodes, remember—you’re not alone. The community we've built is here to support your growth, and so are our free online resources. Show Us How You Celebrate! Share your celebration! Post pictures of you with your team, mentor, client, or even your Industrial Water Week cake. Let’s flood social media with photos using #IndustrialWaterWeek2024 and #IWW24 to show the world why we love this industry! Career Advice from Water Industry Leaders Dragan Savić FREng encourages you to jump into the water industry by simply asking professionals about their experiences. Don’t wait—start that conversation today!Kalpna Solanki highlights the purpose and global reach of becoming an environmental operator: “What could be more purposeful than providing safe drinking water and wastewater management?”Blaine Nagao shares how mentorship launched his career in water treatment. Stay visible with technology, build client relationships, and keep sharing what makes this field great Join a Mastermind of Water Leaders Want to elevate your career even further? The Rising Tide Mastermind is your chance to connect with like-minded professionals, tackle challenges together, and grow your career. With four spots available, now’s the time to join! Apply at www.ScalingUpH2O.com/Mastermind and be part of a supportive community that wants to see you succeed. Thank you for making Industrial Water Week 2024 unforgettable! Timestamps 0:01 - Welcome to Careers Friday! Trace Blackmore shares three key tasks as we conclude this spectacular week. 10:45 -  Dragan Savić FREng, the CEO of and Professor of Hydroinformatics at the KWR Water Research Institute 13:00 - Kalpna Solanki, Board Trustee of the Water Environment Federation (WEF) 14:09 - Blaine Nagao, Senior Director of Smart Release Technology at Dober 19:30 - Detective H2O - The Case of Hard Diagnosis Connect with the Scaling UP! H2O Team Email Executive Producer Corrine Drury: corrine@blackmore-enterprises.com Corrine Drury Phone: 224-828-9514 LinkedIn: in/traceblackmore/ linkedin.com/in/corrinedrury Submit a show idea: Submit a Show Idea Connect with Blaine Nagao Phone: 817.913.8030 Email: bnagao@dober.com Website: www.dober.com LinkedIn: linkedin.com/in/blaine-nagao-cwt-953822110/ linkedin.com/company/dober/ Connect with Dragan Savić FREng  Email: directiesecretariaatkwr@kwrwater.nl Website: www.kwrwater.nl/en/ LinkedIn: www.linkedin.com/in/dragansavic/ www.linkedin.com/company/kwr-water-research-institute/ Connect with Kalpna Solanki Phone: 778.688.9196 Email: kalpnasolanki1980@gmail.com Website: Water Environment Federation (WEF) LinkedIn: Kalpna Solanki, MBA Water Environment Federation (WEF) Links Mentioned Industrial Water Week Resources Page The Rising Tide Mastermind AWT Innovation Award, Scaling UP! H2O was the 2024 Recipient 367 Smart Solutions: How Solid Chemistry Can Transform Your Business 355 Backflow Prevention: Safeguarding Water Quality 356 Unlocking the Future: Collaborative Water Management 106 The One with the Agnostic Equipment Guy

Wastewater isn’t fully appreciated until it's not working.  Let’s dive into Wastewater Thursday! This is the day we celebrate the unsung heroes—water treaters—who help reuse and recycle water, keeping our planet sustainable. Wastewater treatment isn’t just about getting rid of contaminants; it’s about turning something used into something reusable, ensuring that water doesn’t go to waste. And believe it or not, this process is essential, even if it means sometimes working in environments that… Well, it doesn't always smell so great. Let me share a story. Years ago, I visited a turkey rendering plant with my dad, and I’ll never forget how strong the smell was. My dad leaned over and said, “Son, that’s what money smells like.” But the real lesson came later when I walked into a new customer’s office straight from the plant, not realizing just how much of that smell had followed me. They still bring it up whenever I visit, and it taught me to always be prepared—now I keep fresh clothes in my car for those, let’s say, aromatic site visits. Today, we're diving into how to run a successful wastewater jar study—getting that perfect floc formation. So, grab your stirrers and notepads; we’re going deep into the steps you need to get it right every time. And you’re not going to want to miss a special message from our guest, Chris Drover from ZwitterCo, who’s working on revolutionary membrane technology for wastewater treatment. Chris even did a live taste test of reclaimed industrial water—talk about dedication! His message? “Water is water.” No matter where it comes from. Wastewater needs to be reused and recycled for our activities to be sustainable in the long run.” So, let’s celebrate how wastewater treatment makes our world more sustainable. Snap a photo of yourself and your favorite wastewater tool or system and tag it with #IWW24 and #IndustrialWaterWeek. Let’s show the world what makes this day so important! Timestamps 0:01- Trace Blackmore shares his turkey rendering plant story 7:30 - How to properly run a wastewater jar test 17:57 - Our friend Christopher Drover, CTO and Co-Founder at Zwitter Co  stops by to wish everyone a happy Wastewater Thursday 21:00 - Detective H2O - The Case of Seeing the Dead Connect with Christopher Drover Phone: +1 508 562 9916 Email: cdrover@zwitterco.com Website: Zwitter Co LinkedIn: Christopher Drover Links Mentioned Industrial Water Week Resources Page 078 The One with The Waste Water Guy (Part 1) 079 The One with The Waste Water Guy (Part 2) 349 Defying Fouling Challenges: A New Frontier in Industrial Wastewater Solutions

It’s Cooling Wednesday, and today we’re spotlighting the essential systems that keep industrial processes and HVAC systems running smoothly—cooling towers, chillers, heat exchangers—and the dedicated professionals who keep them in top shape. We all know how crucial cooling towers are for removing heat from a building’s process, but did you know there’s more to the story? Cooling towers circulate water from a heat source, cooling it down by dropping it through the tower before returning it to the system. But what about fluid coolers and evaporative condensers? Fluid coolers use a tube bundle to keep inside, and outside water separate, while evaporative condensers use refrigerants like ammonia to tackle the heat. Today’s special guest, Loraine Huchler, President of Martech Systems, joins us to share a crucial reminder: "Monitoring and managing biofilm will automatically decrease your risk of Legionella and Legionellosis infections—not just in cooling water, but even in building water." Learn how to keep your cooling systems safe from Legionella by visiting our free Legionella Resources page, where you can find past episodes, articles, and the latest legislation updates. Whether you’re treating a cooling tower, chiller, or heat exchanger, snap a photo of your system today and post it using the tags #IWW24 and #IndustrialWaterWeek. Let’s celebrate Cooling Wednesday together and keep the conversation flowing! Timestamps 0:01 - Trace Blackmore welcomes you to Cooling Wednesday, check out our free Legionella Resource Page and Industrial Water Week Page 8:50 - Our friend Loraine Huchler, P.E., CMC®, FIMC, President of Martech Systems stops by to wish everyone a happy Cooling Wednesday 11:30 Cooling terminology advice: not everything is a cooling tower 15:40 - Detective H2O - The Case of the Dye Job Connect with Loraine Huchler, P.E., CMC®, FIMC Phone: +1 757.442.5308 Email: huchler@martechsystems.com Website: www.martechsystems.com LinkedIn:  https://www.linkedin.com/in/loraine-huchler/  Links Mentioned Industrial Water Week Resources Page Check out our Legionella Resource Page, where you can find dozens of free Legionella articles, episodes, and documents to help you scale up your Legionella knowledge International Water Conference (IWC) 379 Into the Unknown: The Link Between Biofilm and Legionella 346 Revolutionizing Legionella Management: A 2024 Kickoff Special 328 Industrial Water Week 2023: Pretreatment Monday 327 Pinks and Blues – Cooling Towers, Part 1 138 The One That’s All About Cooling Towers – Part 2 137 The One That’s All About Cooling Towers, Part 1

We are equipment whisperers. Imagine this: You're at a conference, surrounded by industry experts, and someone raises their hand to ask, "What's the difference between a Water Tube Boiler and a Fire Tube Boiler?" Now, most of us would expect this to be common knowledge at a water conference, right? But here’s the twist—the person asking wasn’t a water professional. He was a curious customer, frustrated because the company servicing his boiler couldn’t give him a clear answer. This is where we, as water professionals, can really shine. Our job isn’t just to service equipment; it’s to educate our customers. We need to explain how their systems work, identify issues, discuss the solutions we’ve implemented, and most importantly, show them the results. Because when customers understand, they trust. We are the "equipment whisperers," and our mission is heating transfer management. In boilers, everything has to work together perfectly for efficient heat transfer. But how do we prove that? And how do we share that information in a way our customers understand? Today’s episode tackles the age-old question: What’s the difference between a Water Tube Boiler and a Fire Tube Boiler? And for those of you working in the field, here’s a challenge: Can you explain it easily to your customers? Water Tube Boilers circulate water through tubes heated externally by combustion gasses. These systems are typically larger, with higher efficiency, and can handle extreme pressures and temperatures. On the other hand, Fire Tube Boilers have hot gasses flowing through the tubes surrounded by water. They’re simpler, more compact, and generally cheaper to install—perfect for smaller applications. But no matter what type of boiler your customer has, scale buildup is always the enemy. When scale forms inside a Water Tube Boiler, the consequences are severe. Fire Tube Boilers are a bit more forgiving, but the goal remains the same: Keep those heat transfer surfaces clean to generate steam with the least fuel possible. So, the next time your customer asks a question—no matter how simple it seems—take the time to explain. Prove the value of your service and remind them that you're there to help them maximize their system’s efficiency. Tune in every day this week for a new episode of Scaling UP! H2O, and let’s make this Industrial Water Week a celebration of the amazing work we do! Happy Industrial Water Week! Timestamps 0:01 - Trace Blackmore welcomes you to Boiler Tuesday 09:32 - What is the difference between a Fire Tube Boiler and a Water Tube Boiler? 17:09- Our friend Fred Shurtz, Owner and the President of Precision Chemical, Division of Browne Labs stops by to wish everyone a happy Boiler Tuesday 19:40 - Detective H2O - The Case of Being Picture Perfect (NEW release for 2024) Connect with Fred Shurtz Phone: +1 812 455 7378 Email: fshurtz@precisonchem.com Website: Precision Chemical Linked In: https://www.linkedin.com/in/fred-shurtz-7287b032/  Links Mentioned 369 Mastering New Business: A Sales Journey Water Cake Industrial Water Week Resources Page Submit a Show Idea

The wait is over! It's time to celebrate the best job in the world and each other during Industrial Water Week! As part of the Scaling UP! Nation, we want to see you in action – take a selfie in front of your favorite water softener or RO unit and tag it with #IWW24, #IndustrialWaterWeek, and #ScalingUpH2O. It can be lonely driving from account to account, but this week reminds us that we’re all part of a global community of water professionals. Let’s come together to celebrate the incredible work we do and shine a light on the countless opportunities in water. Today is Pretreatment Monday, and we’re kicking things off with an episode packed with insights on water softener calculations, elution studies, and a special visit from  Keith Karl, ICONX Chemicals, Inc. Equipment Division President, who’s here to wish everyone a happy Pretreatment Monday! Tune in each day this week as we release a new episode highlighting the critical elements of industrial water treatment. Want to learn more about Industrial Water Week? Visit the free Resources dropdown at www.ScalingUpH2O.com to explore all things Pretreatment, Boilers, Cooling, Wastewater, and Careers in water. Have a show idea? Let us know! We’re always looking for new ways to bring you the best educational content to help you scale up your water career. Happy Pretreatment Monday! Timestamps 0:01 - Trace Blackmore welcomes you to the Water Treaters podcast and the very first day of Industrial Water Week 2024 10:00 - Our friend Keith Karl, ICONX Chemicals, Inc. Equipment Division President stops by to wish everyone a happy Pretreatment Monday 11:15 - Additional water resources, water softener calculations, and elution studies   25:20 - Detective H2O - The Case of Normalization Connect with Keith Karl Phone: +1 732 715 1372 Email: keith@iconxchemicals.com Website: http://www.iconxchemicals.com LinkedIn: https://www.linkedin.com/in/keith-karl-4435a9249/ Links Mentioned Chloride Elution Study Procedure and Data Interpretation Industrial Water Week Resources Page Submit a Show Idea

Discover Breakthroughs in Sunflower Oil Wastewater Treatment: A Special Re-Air of Our Most Popular Episode from 2023 When it comes to oil wastewater treatment, the challenges can feel overwhelming. But what if there was a way to tackle these obstacles with cutting-edge solutions? In this special re-airing of our most popular episode from 2023, Swati Sharma, Ph.D. an expert at Water Engineering Inc. (WEI), walks us through her innovative research that’s helping water treaters around the world. Her expertise is backed by groundbreaking research, including her thesis titled "How to Estimate the Best Treatment Conditions for Sunflower Oil Wastewater Using Advanced Electrooxidation Process", which she graciously shares with our global audience. Gain insights into electrooxidation processes and valuable advice for aspiring water treatment researchers. Even if you’ve heard this episode before, we promise you’ll learn something new this time around. Dr. Sharma’s expertise in electrooxidation processes and her passion for solving complex wastewater problems is sure to inspire and equip you to approach your next challenge with confidence. What makes treating sunflower oil wastewater so difficult? Sunflower oil wastewater is particularly challenging because it contains high levels of organic pollutants. Traditional methods often fall short, leaving treaters frustrated and looking for better solutions. But as Dr. Sharma shares, every wastewater is different, and each treatment process behaves uniquely depending on the specific characteristics. “I found that each wastewater was so different in its characteristics, that each of these treatments behaved completely differently. Electrocoagulation (EC) was really good with the canola oil, whereas I found that Electrooxidation (EO) was a better process for sugar beets, which are really high in organic loading.” – Dr. Swati Sharma How does electrooxidation make a difference? Dr. Sharma explains that advanced processes like electrooxidation and electrocoagulation offer more precise control over treating specific types of wastewaters. Electrooxidation, for instance, can target and break down organic pollutants more effectively than conventional methods, making it a game-changer for sunflower oil wastewater. “Wastewater is like math, it’s like a game. You have to understand it and enjoy doing it. It’s a puzzle, you need to connect the dots to make a beautiful picture.” – Dr. Swati Sharma What advice does Dr. Sharma have for aspiring researchers? Dr. Sharma’s path to success wasn’t without challenges. In the episode, she offers valuable insights into the importance of persistence and curiosity. Whether you’re a seasoned professional or just starting out, her advice applies across the board. “Sometimes your hypothesis doesn’t match your findings and it’s hard. You dedicate so many hours of your life to your study and you are so passionate about this, and it's demotivating at times. But you have to learn what has failed and why it has failed. Find the reason behind your failure and it will lead to your success. That's what I believe in.” – Dr. Swati Sharma What’s the key to successful wastewater treatment? Understanding the specific characteristics of the wastewater you’re dealing with is essential to finding the right solution. Dr. Sharma emphasizes that it’s not just about adding chemicals but truly understanding the problem. “It’s not about the addition of chemicals, it’s about understanding the characteristics of your wastewater. pH, temperature, composition, where is it coming from and where is it going—all of these matters matter. Understanding how this work is important.” – Dr. Swati Sharma Whether you’re hearing this episode for the first time or revisiting it, Dr. Sharma’s research will leave you better equipped to tackle your next wastewater challenge with new insights and practical takeaways. Timestamps 01:00 - Trace Blackmore reminds you that next week there will be a new episode heard every day as we celebrate all 5 days of Industrial Water Week 06:00 - Introducing our top five episodes since Industrial Water Week 2023 08:03 - Interview with Doctor Swati Sharma of Water Engineering Incorporated, about 43:30 - Drop by Drop with James McDonald Connect with Swati Sharma, Ph.D. Phone: 402.521.4161 Email: ssharma@h2oeng.com Website:  www.h2oeng.com LinkedIn: in/swati-sharma-ph-d-91449518 company/water-engineering-inc Read the Press Release HERE Links Mentioned “How to Estimate the Best Treatment Conditions for Sunflower Oil Wastewater Using Advanced Electrooxidation Process” - Thesis by Dr. Swati Sharma Follow Dr. Swati Sharma on Google Scholar and be updated on her publications The Rising Tide Mastermind Top 5 Episodes since 2023’s Industrial Water Week 341 Guarding Against Legionella: The Hidden Dangers of Dead Legs in Water Systems with lab partner Richard Philip Beckett 348 Credentials and Codes: Plumbing Strategies Against Legionella with Christoph Lohr 328 Industrial Water Week 2023: Pretreatment Monday with Wes Bryne 324 Endless Career Possibilities in Industrial Water Treatment with Chelsea Farmer Books Mentioned Wastewater Engineering: Treatment and Resource Recovery by Inc. Metcalf & Eddy Drop By Drop with James  In today’s episode, we’re thinking about annual reviews. Yes, annual reviews. They come due before you know it each year. Do you do annual reviews for your customers? If your answer is no, why not? I’ve always found annual reviews to be a great time to remind your customer of the value you bring to their operation. Industrial water treatment is important! Without it, it would cost more for them to operate. In many instances, their operations could be shut down. Plus, there are many safety aspects that good industrial water treatment brings to the table from helping keep boilers from exploding to helping minimize Legionnaires Disease. It’s also a good time to get everyone on the same page to both maintain and improve the water treatment operations. Sure, it could be an opportunity for the end user to complain, but that’s good! Would you rather they have an opportunity to tell you their issues face to face or in an email informing you they’re changing industrial water treatment vendors? Be sure to document the annual review with a prepared document or presentation. Also be sure to follow up on any issues they have and commitments you have made.  Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

"What's the most economical, acceptable, compliance-based solution?" In our latest podcast episode, we sat down with returning guest Michael J. Soller P.E. CPC, DBIA the Vice President of Business Development at Bowen Engineering Corporation. Michael shares his deep expertise in compliance, problem-solving, and project management in the treatment of industrial wastewater discharge. Drawing from his technical paper titled “Treatment of Aerospace Machining and Inspection Wastewater,” published through the International Water Conference (IWC), Michael’s insights offer valuable lessons for both seasoned professionals and newcomers to the field. What was the challenge in treating aerospace machining wastewater? Michael’s team was tasked with solving a unique and complex problem: treating wastewater from aerospace machining and inspection processes, which included both oily and chemical-laden water. The challenge? The wastewater had a makeup that was difficult to treat using standard industrial methods due to high variability in water quality, coupled with strict environmental regulations. Michael explains, "The project demanded an innovative approach to remove oils, emulsifiers, and heavy metals, all while ensuring that we met the discharge standards set forth by regulatory bodies." His team had to develop a custom treatment system that could handle the specific composition of the wastewater and still operate efficiently on a day-to-day basis. How was the technical problem solved? Michael's approach revolved around advanced treatment technologies. His team implemented a combination of physical separation processes, chemical treatment, and membrane filtration to address the variable wastewater composition. They also designed the system to operate within tight environmental discharge limits. "We needed a solution that was flexible yet robust enough to consistently meet compliance while accounting for changes in water makeup," he says. His team's strategy of using adaptable treatment methods ensured that the system could be fine-tuned as needed without sacrificing performance or sustainability. How Can We Ensure Compliance in Wastewater Management? Michael walked us through a crucial aspect of industrial water treatment: staying in compliance with local discharge standards. Daily monitoring, regular equipment maintenance, and thorough record-keeping are essential. As Michael put it, it’s a simple equation: "Either they’re in compliance or they’re not." One standout example is how his client wisely operated at a 60-70% capacity rather than pushing their system to 100%. This allowed room for planned maintenance and unexpected issues without jeopardizing compliance. Michael highlighted the importance of planning for maintenance, saying, "They know they’re going to have variability, so they plan accordingly." This proactive approach minimizes the risk of being caught off guard and incurring fines or downtime. Managing Projects Without Sacrificing Capacity In industrial projects, there’s often a temptation to "value engineer" and eliminate extra capacity to cut costs. Michael shared a compelling example of how a customer made a deliberate choice to avoid this pitfall, ensuring they had the necessary leeway to maintain and repair equipment without maxing out their system’s capacity. For customers who may be hesitant about building in extra capacity, Michael recommends having an honest and clear conversation about roles and responsibilities. He stresses that clients must make the final decision, but it’s the engineer’s job to provide accurate data and practical recommendations. Lessons for Future Industrial Water Projects Michael’s work on aerospace wastewater treatment offers practical lessons for other industries facing similar challenges. From early collaboration with key stakeholders to thorough pilot testing of treatment methods, Michael stresses the importance of meticulous planning. "One of the biggest lessons we learned is to engage with the operations team from the beginning. Their input is invaluable in designing a system that will work smoothly in practice," Michael points out. By incorporating feedback from plant operators and end-users, his team was able to build a solution that not only met environmental regulations but also aligned with operational needs. Dive Deeper into Michael’s Paper For those interested in a more technical dive, you can access Michael’s full paper, “Treatment of Aerospace Machining and Inspection Wastewater,” linked in our show notes. It’s a must-read for anyone tackling similar industrial water challenges or looking to enhance their knowledge of specialized wastewater treatment processes. As always, stay curious, stay informed, and keep scaling up your knowledge with us! The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore thanks you for the privilege of receiving the AWT Innovation Award 02:30 Trace Blackmore’s top 5 items to do to ensure you have faith in your test equipment 11:30 - Catching up with returning guest Mike Soller, P.E. CPC, DBIA 17:30 - Interview with Mike Soller on his paper “Treatment of Aerospace Machining and Inspection Wastewater” 50:00 - Drop by Drop With James McDonald  Mike Soller Quotes “When we understand what the client's business goals are and the fact that they need water to do what they're going to do, and wastewater or used water, finish with what they've got, then we can come up with better economical, schedule driven, and operationally driven solutions.” “When you understand the constituents and you understand the volumes, you can start working with it.” Connect with Michael J. Soller P.E. CPC, DBIA Phone: +1 317 519 4327 Email: msoller@bowenengineering.com Website: https://www.bowenengineering.com/ IWC Conference website: eswp.com/water/overview/ IWC Conference Speaker and Presenter videos: eswp.com/water/iwcspeakers/ LinkedIn: Michael J. Soller P.E. CPC, DBIA Links Mentioned 307 How to Publish a Technical Paper International Water Conference (IWC) American Associated Cost Engineers’ Article 18R-97 The Rising Tide Mastermind Scaling UP! H2O Academy video courses National Design Build Institute of America Conference Water Collaborative Delivery Association - Fundamentals of Collaborative Delivery Books Mentioned The Greatest Salesman in the World by Og Mandino The Patriots: Alexander Hamilton, Thomas Jefferson, John Adams, and the Making of America by Winston Groom Think Again: The Power of Knowing What You Don't Know by Adam Grant Drop By Drop with James In today’s episode, I have a challenge for you. The challenge is…calculate the Holding Time Index on your cooling towers. Notice I said “towers” in plural.  This is something you should know about all your cooling towers. My first question for you is what is a Holding Time Index, and why is such a calculation important.  What information do you need to calculate it? The Holding Time Index can also be called the half-life or retention time. It is a measure of how much time it takes for a chemical that is added to a system to be diluted to 50% of its original concentration due to blowdown and possibly other water losses. This can be particularly important for biocides since some require longer contact times than others to be effective. Fast-acting biocides may only require a contact time of half an hour, while slow-acting biocides may require several hours. The Holding Time Index can also be important for polymers in a system as well. A high Holding Time Index means the polymer will be in the system longer, which could lead to the polymer losing its effectiveness as it is bound up or degraded. The equation for the Holding Time Index isn’t a hard one.  It is simply 0.7 multiplied by volume and divided by the blowdown rate. Be sure the unit of measure for volumes are the same for both the cooling tower volume and its blowdown. For example, use volume in gallons if your blowdown rate is gallons per hour or gallons per minute. Lastly, the units of time that your final answer will be expressed in will be whatever follows the word “per” in the blowdown rate. If you used gallons per hour, you Holding Time Index answer will be in hours. If you used gallons per minute, your Holding Time Index answer will be in minutes. Now go out there and calculate those Holding Time Indexes!  Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

How Veolia Prioritizes Health and Safety Worldwide? At Veolia, safety isn't just a requirement—it’s embedded in the company’s core values. Leading the charge is Arnaud Valleteau de Moulliac, Chief Executive Officer of Veolia Water Technologies. In this week's episode, Arnaud speaks with Scaling UP! H2O host Trace Blackmore about how safety initiatives are reshaping Veolia's culture around the world. Arnaud emphasizes that health and safety are non-negotiable: "It's a 24/7 commitment." This episode takes you inside Veolia’s global approach, showing how the company’s 8,000+ employees have integrated safety into their daily routines. What Drives Veolia's Health and Safety Initiatives? For Arnaud, safety comes from a personal place: “As a father of four, ensuring everyone gets home safely is paramount.” This family-first approach reflects Veolia’s deep commitment to safety, which has been an ongoing focus for over a decade. “Ten years ago, we launched International Health and Safety Week, where every subsidiary worldwide participates in focused discussions and actions on safety.” This annual event creates a space for employees to assess their work environments, recognize potential risks, and form long-lasting safety habits. But at Veolia, safety isn’t just about one week—it's about creating a culture that endures year-round. Fostering a Culture of Safety Every Day While International Health and Safety Week serves as a focal point, Veolia’s goal is to make safety a daily priority. “We need to ensure that health and safety are part of our everyday routines, not just something we think about once a year,” Arnaud notes. To keep safety top of mind, managers at Veolia conduct at least six field visits each year, evaluating safety practices and identifying areas for improvement. Employees are encouraged to report near-misses and incidents, creating a culture were speaking up about safety is valued. “It’s about creating an environment where people feel safe to voice concerns without fear of judgment,” Arnaud says. “Building trust is essential.” A Cultural Shift: Breaking Old Safety Norms One of Veolia’s biggest achievements over the last decade has been a shift in how employees view safety. Arnaud recalls a time when raising safety concerns was often seen as a sign of weakness. Today, those conversations are welcomed and encouraged. “There used to be this mentality of being a 'superman'—toughing it out in unsafe conditions. That’s behind us now, but we always stay cautious. The human element means we can never stop paying attention to safety,” Arnaud warns. This shift has been a significant victory for Veolia, but the work isn’t finished. The company remains vigilant, continually adapting its safety approach to address both evolving risks and human factors. Celebrating 10 Years of Health and Safety Transformation As Veolia marks the 10th anniversary of International Health and Safety Week, Arnaud reflects on the company’s progress. One key success has been the reduction in workplace accidents and the increasing willingness of employees to report safety risks. “Ten years ago, speaking up about safety could be seen as a weakness,” Arnaud explains. “Today, it’s a sign of strength and responsibility.” This cultural change has transformed how employees view safety—not as a policy, but as a core value that protects their colleagues and ensures everyone returns home safely. Starting a Safety Culture: Insights for Small Teams For small businesses, building a safety culture might seem overwhelming. However, as Arnaud explains, it’s not about financial investment—it’s about leadership and intention. “Safety starts at the top. Being an exemplary leader doesn’t cost anything. It’s about creating policies and following through. Take time to sit with your team and ask, ‘What are the risks?’ It’s an investment in people, not just resources. Any company, no matter its size, can do this,” Arnaud emphasizes. Manager Visits: Fresh Eyes on the Ground As part of Veolia’s commitment to safety, manager site visits provide an opportunity for leadership to spot issues that might have become invisible to regular operators. These visits aren’t just procedural—they’re a chance to bring fresh perspectives into the conversation. “Even non-operational colleagues—those from HR or finance—ask valuable questions during these visits. Their common sense often uncovers risks that might otherwise go unnoticed. Safety is about asking the right questions, not about being an expert,” Arnaud explains. One Key Takeaway: Lead by Example If there’s one message Arnaud wants listeners to take away, it’s this: “Be exemplary. It starts with you.” Veolia’s success in transforming its safety culture is a powerful reminder that leadership and continuous vigilance are the best tools for creating a safe working environment, no matter the size of the operation. Stay Informed and Stay Safe! As Veolia’s journey shows, building a culture of health and safety requires effort, commitment, and teamwork. Whether you are part of a large organization or a small team, Arnaud Valleteau de Moulliac’s insights offer valuable lessons for promoting safety in any workplace. Timestamps 01:46 - Trace Blackmore thanks you for connecting at AWT last week and thanks you for the Innovation Award 07:54 - Upcoming Events for Water Treatment Professionals 11:13 - Interview with Arnaud Valeteau de Moulliac about his commitment to safety 40:05 - Drop by Drop with James McDonald  Connect with Arnaud Valleteau de Moulliac Email: arnaud.valleteau@veolia.com Website: www.veoliawatertechnologies.com LinkedIn: linkedin.com/in/arnaud-valleteau-de-moulliac-9b85353a/ www.linkedin.com/company/veolia-water-technologies/ Twitter: https://twitter.com/VeoliaWaterTech Read or Download Arnaud Valleteau de Moulliac’s Press Release HERE Links Mentioned Ep 358 Safety First: Practical Tips, Big Results in Water Treatment Walk me through this “Safety Third” thing – Mike Rowe The Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies) Drop By Drop with James  In today’s episode, I have a “what if” for you. What if the temperature of the softener regeneration water drops in the wintertime? Now, if you’re in an area with a warmer climate year-round, you may not have to worry about this, but for those who live in colder climates, it is something to consider. How could colder water temperatures cause an issue with softener regeneration? Have you ever considered this before? The answer is that water is denser at cooler temperatures. This could be especially important during the backwash step of the softener regeneration. A proper backwash is necessary to ensure efficient softener operation. It loosens the bed, minimizes pressure drop, cleans and classifies the resin, and maintains an even water flow across the cross-sectional area of the resin bed. Backwash flow rates must be high enough to expand the bed by 50% and typically last around 10 minutes or more. If the water is denser because it is colder, the same flow rate used in the warmer months can result in expanding the resin bed even MORE, which could ultimately lead to washing good resin down the drain. Resin manufacturers often have tables that show the required flow rate based upon water temperature. A big picture look at these tables roughly shows that, in Fahrenheit, when the temperature drops to half what it was in the summer months, the required flow rate could drop to half as well. Be sure to always refer to the resin manufacturer’s specifications for actual design numbers, though.  2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

"There's no doubt that heavy metal waste streams come with a significant amount of occupational risks." In this powerful episode of Scaling UP! H2O, Trace Blackmore engages with Chandler Mancuso from MacDermid Envio Solutions to share insights on this vital topic of segregating wastewater streams in heavy metals removal applications. Chandler shares his extensive expertise on the often-overlooked aspects of wastewater management, providing valuable insights into safety, strategic planning, and the power of experimentation. Why is Segregating Wastewater Streams Crucial? Wastewater management is more than just treating what goes down the drain. It's about understanding where your wastewater comes from and managing it effectively from the start. Chandler explains that his motivation for focusing on this area stems from two key factors: safety and technical insight. Heavy metal waste streams can pose significant risks, making safe handling and treatment a top priority. Chandler emphasizes the need for water professionals to fully understand the sources and composition of wastewater streams before diving into treatment processes. This strategic approach not only enhances safety but also leads to more efficient and effective solutions. For Those New to the Industry: What is a Wastewater Stream? A wastewater stream encompasses all the different sources of wastewater generated during various industrial processes before they reach the treatment stage. Chandler shifts the conversation from the treatment process itself to the strategy of managing these diverse streams upstream. By focusing on this early stage, water professionals can address challenges before they escalate, ensuring more efficient and effective treatment outcomes. Understanding the Role of Heavy Metals in Wastewater Heavy metal waste streams, which often originate from industries such as electroplating, metal finishing, and mining, can contain hazardous metals like zinc, nickel, copper, and chrome, along with other dangerous constituents like cyanide and fluoride. Properly categorizing and treating these complex streams is crucial for maintaining safety and effectiveness in wastewater treatment. How to Ensure Health and Safety of People and Equipment Safety is paramount when dealing with heavy metal waste streams. Chandler advises segregating incompatible waste streams to prevent dangerous reactions, such as the formation of hydrogen cyanide when cyanide-containing streams are mixed with acidic streams. By avoiding these hazardous combinations, water professionals can significantly reduce safety risks and protect both people and equipment. Real-World Examples and Common Pitfalls Chandler shares real-world scenarios, such as the critical need to keep cyanide-containing waste streams away from acidic conditions to prevent the formation of toxic hydrogen cyanide. Despite being well-known, these safety measures are sometimes overlooked, highlighting the importance of vigilance and thorough system design in wastewater management. Best Practices for Wastewater Management Never take safety for granted. Chandler encourages listeners to continuously question the conditions they are working with and to always prioritize health and safety. By remaining aware of potential hazards and continuously optimizing processes, water treaters can ensure safe and effective wastewater management. Enhancing Efficiency and Effectiveness Through Stream Segregation Segregation of wastewater streams is key to optimizing treatment processes. Chandler discusses how his team at MacDermid Envio Solutions has developed specific protocols for managing challenging waste streams separately, improving operational efficiency and optimizing chemical usage. This not only leads to cost savings but also enhances overall treatment effectiveness. Experimentation: The Key to Success Chandler highlights the importance of creative problem solving in wastewater treatment. A thorough understanding of waste streams, combined with a well-designed experimental approach, can reveal unique solutions that improve treatment outcomes. By being creative and flexible during jar testing, water professionals can uncover innovative strategies that provide significant benefits to their customers. From Jar Testing to Real-Life Application Translating jar testing results into real-world applications can be challenging, but it is essential for achieving practical, effective solutions. Chandler emphasizes the need for accuracy and adaptability in testing protocols to ensure a smooth transition from the lab to the field. Timestamps 01:00 - Thank you for giving us the AWT Innovation Award for the work we do at the Scaling UP! H2O Podcast we are humbled and honored 08:20 - Catching up with returning guest Chandler Mancuso of MacDermid Envio Solutions 16:18 - The Importance of Segregating Wastewater Streams in Heavy Metals Removal Applications 50:00 - Upcoming Events for Water Treatment Professionals 51:30 - Drop by Drop With James McDonald  Connect with Chandler Mancuso Email: chandler.mancuso@macdermidenvio.com Website: https://www.macdermidenvio.com/ LinkedIn: www.linkedin.com/in/chandler-mancuso/ www.linkedin.com/company/macdermid-envio-solutions Read or Download Chandler Mancuso’s Press Release HERE Links Mentioned Episode 064 Episode 218 Episode 269 Episode 275  Mike Rowe the S.W.E.A.T. Pledge WEF - Water Environment Federation AWWA - American Water Works Association AWT - Association of Water Technologies WEFTEC - Water Environment Federation's Technical Exhibition and Conference The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Books Mentioned Friends, Lovers, and the Big Terrible Thing: A Memoir by Matthew Perry Greenlights by Matthew McConaughey How Champions Think: In Sports and in Life by Dr. Bob Rotella Drop By Drop with James In today’s episode, we’re thinking about an elution study. Have you ever performed one? Do you know what one is or when you would perform one? Do you have a salometer in your test kit? Have you ever just watched a water softener go through all its regeneration steps to see what happens? How do you know the brine draw step is exposing the resin bed to the correct strength of brine solution? How often should you test the brine strength during the brine draw in an elution study? Every 5 minutes, 3 minutes, or 1 minute? What if you graph your brine strength results and the curve looks different than expected? What can the shape of the elution study curve tell you about what may be wrong? An elution study isn’t usually hard to do. Coupled with observing and measuring the entire regeneration cycle and testing the makeup water for any changes, it can be a great troubleshooting tool to keep a water softener running smoothly 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE

Meet the Women Behind the WOW Committee This episode features insights from six trailblazing women who are not only leaders in their respective fields but also passionate advocates for the WOW mission: Stephanie Choury, Enterprise Account Manager at Buckman Digital WaterTammy Faber Sales Director of HOH Water Technology and Co-Chair of WOW (Women of Water)Paule Genest, Director of Sales and ESG, Water and Energy at TGWT Clean Technologies, Host of the Paule-Cast and Co-Chair of WOW (Women of Water)Michelle Lunn, Marketing Director of GLA Water Consultants & Director on the AWT BoardJanice Shawl, President of AMSA, Inc. a specialty chemical manufacturing companyPam Simmons, National OEM Sales Manager, Watson Marlow What is Women of Water? WOW exists to welcome, highlight, and celebrate the contributions of women in AWT. Paule Genest articulates the mission clearly: “To encourage all the women working and thriving within the industry of water technologies to come forward and contribute their time and talents to the greater good.” WOW focuses on creating a thriving community where women can belong, elevate, and positively impact AWT. Mission of the WOW Committee The mission of the WOW Committee is clear: to promote the professional development and advancement of women in the water treatment industry. By providing education, networking opportunities, and a strong support system, the committee aims to foster a diverse and inclusive environment where all members can succeed. This mission not only benefits women but also strengthens the industry as a whole by encouraging fresh perspectives and innovative approaches. Facing Challenges Head-On In every industry, women encounter unique challenges, and the water treatment sector is no exception. Pam Simmons, a dedicated member of the Women of Water (WOW) committee, sheds light on the obstacles women face and how the committee is striving to address them. Pam begins by acknowledging a reality that many women are all too familiar with the gender pay gap. According to the International Labor Organization, women globally earn about 20% less than men. This disparity is not just a number; it’s a barrier that women must navigate throughout their careers. But the pay gap is only one piece of a much larger puzzle. There is also the issue of unequal opportunities, particularly in leadership. A 2022 report from Deloitte on women in the boardroom highlights that only 19% of boardroom positions are held by women. This underrepresentation speaks volumes about the challenges women face in advancing to leadership roles. For many women, the journey to the top is not just about breaking the glass ceiling; it’s about finding the ladder to reach it in the first place. Career gaps present another significant hurdle. Whether its time taken off to have a baby or care for a family member, these interruptions can create substantial obstacles when women return to the workforce. Pam points out that these gaps can make it difficult for women to regain their footing and continue progressing in their careers. The struggle doesn’t stop there. Navigating work-life balance is another challenge that resonates with everyone, regardless of gender, but it affects women in distinct ways. Pam reflects on how this delicate balance—or lack thereof—can leave a lasting impact on both personal and professional lives.  The WOW committee is not just identifying these challenges—they are actively working to address them. Pam shares that WOW is committed to introducing resources and strategies to help women cope with these challenges. Through support, education, and community, WOW aims to empower women in the water treatment industry to not just survive but thrive. How is WOW Helping Women in the Water Industry? The WOW Committee is already making a significant impact. There are now three women on AWT’s Board of Directors, the most ever in the organization’s history. Stephanie Choury has seen firsthand how the inclusion of women has led to greater collaboration and innovation within the industry. She notes that the women on the Board feel they have a “seat at the table” and are making meaningful contributions alongside their male colleagues. WOW is also instrumental in providing mentorship and creating spaces for women to grow their knowledge, skills, and leadership roles. The Power of Mentorship Mentorship is central to the Women of Water (WOW) committee’s mission, acting as a crucial tool for professional growth and community building. As the industry evolves, mentorship plays a key role in creating pathways for women in water treatment. Tammy Faber emphasizes the importance of mentorship, referencing Lean In by Sheryl Sandberg.  Sandberg highlights that a mentor or sponsor can significantly boost career progression, yet women often lack such support. WOW addresses this gap by connecting seasoned professionals with newcomers. Tammy explains, “It’s not just about an older professional helping a younger one; it’s about leaning in and helping one another grow.” WOW has prioritized mentorship this year, especially with young professionals. Both mentors and mentees experience mutual growth, as Tammy shares: “The mentor-mentee relationship is so important because I can walk in a room and already know five people that maybe I only saw at technical training in March, but yet we've connected through text and email along the way. It feels like family and a safe place.” This focus on mentorship fosters a sense of belonging and a supportive network. Tammy notes, “We’re a group that wants one another to succeed, and that’s the power of mentor and mentee relationships.” These connections offer members a trusted group for advice and support, reinforcing that within WOW, no one stands alone. Empowering Connections: Key Takeaways from WOW’s Leadership As we wrap up this insightful episode with the Women of Water (WOW) committee, our guests share powerful messages about empowerment, mentorship, and community. Michelle Lunn’s closing thoughts are a beacon of encouragement: whether you’re new to the industry or a seasoned professional, reaching out and connecting is crucial. Her message is clear—every woman in the industry belongs and has the potential to achieve great things. So, at the next convention or industry event, don’t hesitate to introduce yourself and make connections. You have the power to excel and belong. Pam Simmons adds a call for self-awareness and openness to addressing subconscious biases in our interactions. She encourages all professionals to be mindful of how these biases might influence relationships and conversations. This self-reflection is essential for fostering a more inclusive and supportive environment. Tammy Faber challenges seasoned professionals to reach out to those who may seem hesitant or reserved. By engaging with someone who might be standing on the sidelines, you can make a significant impact. Invite them for a coffee, introduce yourself, and help them feel welcome. This simple act of kindness can make a world of difference to someone new in the room. Janice Shawl reminds us that women are a vibrant and integral part of the water treatment industry. Her message celebrates the contributions of women and underscores the importance of recognizing and valuing their presence in the field. Stephanie Choury underscores the immense value of mentorship. Whether at an industry event or in everyday interactions, extending a helping hand to others can be incredibly rewarding. She emphasizes that mentorship is a two-way street and encourages everyone to be both mentors and mentees. By fostering these relationships, we can all contribute to a supportive and thriving professional community. Paule Genest reinforces the core message of WOW: we belong, we elevate, and we are WOW. She urges everyone to help others recognize their worth and potential, creating a positive impact both within and beyond the industry. As we look at the current statistics—only 10% of surveyed AWT members are women, and a similar percentage represents women in industrial water treatment nationally—there is a clear need for continued effort. In 2024, 40% of our Scaling UP! H2O podcast guests have been women, reflecting progress and the importance of representation. Our challenge to you, Scaling UP! Nation is to connect with the remarkable women you heard from in this episode.  Together, we can empower women in the best industry in the world to make a lasting impact on the water treatment industry and build a thriving, inclusive community. Timestamps 02:00 - Trace Blackmore hope to see you at AWT next week 04:25 - Upcoming Events for Water Treatment Professionals 19:20 - Interview with AWT’s Women of Water (WOW): Stephanie Choury, Tammy Faber, Paule Genest, Michelle Lunn, Janice Shawl and Pam Simmons 01:06:45 - Drop by Drop with James McDonald Links Mentioned AWT’s Women of Water - Webpage AWT’s Women of Water (WOW) - Facebook AWT’s Women of Water (WOW) - Group in Linked InThe Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies) Read or Download Press Release HERE Episodes Mentioned Ep 096 The One That Helps Introverts Ep 202 The One Where We Learn the Best Ways to Network in a Virtual World Ep 117 The One with Temperament Expert, Kathleen Edelman Ep 179 Another One that Teaches Us to Communicate Better with Others Ep 281 The One About the Power of Kindness Ep 060 The One About Public Speaking Ep 363 Pricing Boost: Get Paid Well for Your Excellence Ep 192 The One with the Best Marketing Expert in the Water Treatment Industry Ep 191 The One Where We Learn About Tannin Ep 100 The 100th One Ep 252 The One About the Operations Manager Turned Sales Manager Connect with Executive Producer Corrine Drury For any Media Inquiries or Show Ideas please reach out Email: Corrine@blackmore-enterprises.com Website: www.ScalingUpH2o.com and www.RisingTideMastermind.team LinkedIn: www.linkedin.com/in/corrinedrury and linkedin.com/in/traceblackmore Books Mentioned I Said This, You Heard That by Kathleen Edelman Lean In by Sheryl Sandberg Worthy by Jamie Kern Lima Dare to Lead by Brené Brown How to Work with (Almost) Anyone by Michael Bungay Stanier The Five Dysfunctions of a Team by Patrick Lencioni Drop By Drop with James In today’s episode, I have a challenge for you.  The challenge is…clean and organize your OWN test kit and test equipment.  Previously, I’ve challenged you to clean your customers testing area, but today we’re turning the tables.  Clean your own.  Your test kit should not look like Moses used it to test the waters just before he parted the Red Sea.  While it does not have to look pristine and new either, it should instill confidence in those that see it that the results obtained are trustworthy and reliable.  Old reagent bottles with the labels worn off, broken equipment, and a jumbled mess of bottles does not instill confidence.  Your test kit and equipment are extensions of you and are critical to doing your job.  They reflect upon you and your quality of output and recommendations.  Show them a little tender loving care.  In the end, it will make your job easier and leave a better impression upon those around you.

Welcome back, Scaling UP! Nation. Have you ever wondered about the hidden dangers of biofilm lurking in your water systems? In our latest Legionella Awareness Month episode, we deep dive into the world of biofilm and its critical link to Legionella with our returning expert, Loraine Huchler, President of MarTech Systems. Packed with invaluable insights and practical advice, this episode is a must-listen for anyone in the water treatment industry. Don’t miss it! Ever Wondered How Biofilm and Legionella are Connected? "If you have no biofilm, your risk of Legionella is very low." - Loraine Huchler Loraine Huchler provides an insightful explanation of the complex relationship between biofilm and Legionella interacting within cooling water systems. Life Cycle of Legionella: "Legionella is an aerobic bacteria, while the bacteria inside the biofilm might be anaerobic—they don't need oxygen to thrive. Some can even switch between oxygen-loving and anaerobic states. Legionella matures and seeks a higher life form to reproduce, essentially acting as a parasite within the biofilm." Reproduction and Spread: "In cooling water systems, especially comfort cooling systems that operate seasonally, Legionella can reproduce within the biofilm even when systems are idle. The biofilm's thickness increases due to the abundance of bacteria. When the system restarts, the force of the water shears off the top layer of the biofilm, dispersing bacteria throughout the entire chiller system." Challenges in Bacteria Control: Loraine emphasizes, "This scenario illustrates why it's so difficult to control bacteria in cooling water systems. The constant cycle of biofilm formation and disruption means bacteria, including Legionella, are continuously spread and difficult to manage." Implications for Industrial Water Professionals: Understanding this complex relationship is crucial for implementing effective water treatment strategies. Regular monitoring and proactive management of biofilm are essential to mitigate the risks associated with Legionella and maintain system efficiency. How Do You Measure the Amount of Biofilm, and How Does This Measuring Technology Work? "Adding a biofilm sensor will give real-time early detection of biofilm and make precision dosing a reality for biocides which can kill Legionella." - Loraine Huchler Exploring Biofilm Measurement Technologies: Loraine Huchler delves into the intricacies of measuring biofilm, highlighting two key technologies: Electrochemical and Ultrasonic. Ultrasonic Technology: "The ultrasonic technology is novel and proprietary. Currently, only one water treatment company has developed it, and access to this online sensor is limited to their customers. This technology is the only sensor that measures biofilm in an online system. It includes a test chamber with a heated surface and a precisely controlled water flow that matches your most vulnerable heat exchanger. Using ultrasonic technology, it determines the biofilm thickness." Applications and Considerations: Loraine poses an intriguing question: "If you know the biofilm thickness, you could calculate the heat transfer loss in your heat exchangers, potential production loss in a process plant, or increased electrical demand in a chiller plant. However, managing biofilm effectively only requires knowing its presence so you can react. The ultrasonic technology, while sophisticated, is more complicated, expensive, and challenging to use compared to electrochemical sensors." Electrochemical Sensors: "The electrochemical sensors don't require a test chamber, allowing them to be placed in various locations to monitor biofilm. For example, you might choose a sump, a quiet area where the biofilm may not be mobile and may not respond to water treatment dosing." Mechanism and Sensitivity: Loraine explains the mechanism behind biofilm formation: "Quorum sensing is the process where bacteria hover above a surface and assess it before settling. The electrochemical device triggers a signal the moment bacteria sit on the surface, providing an extremely sensitive early warning of biofilm formation." Practical Implications for Water Professionals: Understanding where to place these sensors and how they work is crucial for effective biofilm management. Loraine emphasizes, "This economical and insightful method helps you understand biofilm risks in your cooling water systems, even though I've never seen one in service. It's essential to explore these technologies to monitor biofilm and mitigate its impact on your systems." Actionable Steps for the Scaling UP! Nation. Increase Awareness: Understanding the importance of biofilm can help in mitigating Legionella risks.Leverage Technology: Utilize biofilm sensors for early detection and effective treatment.Optimize Efficiency: Regular monitoring and maintenance can prevent biofilm buildup, ensuring optimal system performance. Timestamps 00:30 - Trace Blackmore welcomes you to Legionella Awareness Month 02:40 - Interview with Loraine Huchler about the connection between biofilm and Legionella 37:30 -  Upcoming Events for Water Treatment Professionals 39:50 - Drop by Drop With James McDonald  Quotes ”Adding a biofilm sensor because the goal is to kill Legionella will give real-time early detection of biofilm and make precision dosing a reality for biocides.” - Loraine Huchler “You can connect biofilm to Legionella. If you have no biofilm, your risk of Legionella is very low.” - Loraine Huchler  Connect with Loraine Huchler Phone: 757.442.5308 Email: huchler@martechsystems.com Website: www.martechsystems.com LinkedIn:  https://www.linkedin.com/in/loraine-huchler/ Technical paper: Eliminate Biofilm to Increase Energy in Efficiency in Water Systems  Read or Download Loraine Huchler’s Press Release HERE Links Mentioned All links mentioned on this episode can be found on  our Legionella Resources page HERE The Rising Tide Mastermind Scaling UP! H2O Academy video courses Ep 346 Revolutionizing Legionella Management: A 2024 Kickoff Special Drop By Drop with James In today’s episode, we’re thinking about something?  What are we thinking about, you ask?  We’re thinking about the impacts of writing “Everything looks good” on your field service reports when in reality, everything doesn’t look good.  Does this give the recipient of your report a false sense of security?  Does this help them truly manage their water systems?  What about when something catastrophic happens, but your report showed “everything looks good” time after time after time?  Does it count if you verbally told the end user the true condition of the system but wrote “everything looks good” on the report to make them look good to their managers?  When it comes to monetary damages and legal action, which would hold up to scrutiny?  As I’ve always been told, if it’s not documented, it didn’t happen.  Think about that when writing your next field service report.  2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

“It is a team effort to protect public health from Legionella.” - Alberto Comazzi, Ph.D. We are excited to welcome back Alberto Comazzi, Ph.D. of Sanipur US, for his third appearance on the Scaling UP! H2O Podcast. As an expert in waterborne pathogens, Alberto shares his invaluable insights and experiences about Legionella to help our audience stay informed and proactive in managing water systems. In this episode, we cover a wide range of topics from handling positive Legionella tests to the effectiveness of monochloramine in disinfection. Let's dive into the key points of our discussion. How do you handle a call from a client panicking about their first positive Legionella test? Alberto advises us to stay calm and follow the pre-established plan outlined in the Water Management Plan (WMP). First, review the WMP to understand the specific steps to take for this scenario. Consider the positivity rates and the location where Legionella was found. By following the agreed-upon plan, you can address the client's concerns effectively and ensure proper action is taken.  Why have we seen Legionella increase by nearly ten times over the past few years? “5-6 years ago there wasn’t much information about Legionella, and today so many people are interested in this field which protects public health.” - Alberto Comazzi, PhD Dr. Comazzi highlights two key factors behind the significant rise in Legionella cases: 1. Enhanced Water Testing and Awareness: The past few years have seen a substantial increase in both awareness and testing for Legionella. Healthcare professionals are now more informed about the risks of Legionella and are conducting more tests. Since 2017, the requirement for Water Management Plans (WMPs) in healthcare facilities has led to more comprehensive water testing, contributing to the rise in detected cases. 2. Increased Water Age in Buildings: Efforts to conserve water, which have important environmental benefits such as saving energy and reducing costs, have inadvertently led to higher water age in building systems. When water remains in systems for longer periods, it can lead to reduced disinfectant levels and higher water temperatures—conditions that promote Legionella growth. While water conservation is crucial, balancing it with effective Legionella control measures is essential for maintaining public health. By understanding these factors, we can better address and mitigate Legionella risks, ensuring a safer environment for everyone. What advice do you have for those putting together a WMP but who doesn’t have the ASSE 1280 Certification? Get Certified or Seek Expert Help: Creating a comprehensive Water Management Plan (WMP) can be complex. While obtaining ASSE 1280 certification is highly recommended, you can also consider hiring a consultant to help you draft your plan. However, it’s crucial to ensure that you execute and document the plan effectively. Proper training for facility operators on temperature control, flushing procedures, disinfectant management, and documentation is essential. “A Water Management Plan that’s just sitting on the shelf isn’t doing anyone any good. If no one implements the plan, it is useless.” Dr. Alberto Comazzi emphasizes, “Proactive measures are better and more cost-effective than reactive ones.” With upcoming due diligence plans addressing various waterborne pathogens, being prepared is key. Who has responsibility when it comes to municipal water? Alberto reminds us that there is a division between the municipality and the building. Municipal Water Responsibility: Municipal water suppliers are responsible for providing water that meets regulatory standards up to the distribution system. They conduct primary disinfection to inactivate most microorganisms and secondary disinfection to maintain a residual disinfectant. However, there are no enforceable limits for Legionella in the municipal water supply, and testing for Legionella is not required. Building-Level Responsibility: Once water leaves the municipal system and enters a building, the responsibility for water safety, including Legionella control, falls to the building owner or manager. Building environments, with their complex plumbing systems, cooling towers, and hot water systems, can foster Legionella growth. Therefore, effective management and control measures at the building level are crucial for ensuring water safety. Monochloramine vs. Chlorine: Which is better Disinfection and Legionella Control in Building Water Systems? Alberto highlights the advantages of monochloramine over chlorine: Case Study Results: A case study in San Francisco showed that switching from chlorine to monochloramine in the municipal water supply significantly reduced Legionella positivity rates in buildings—from 60% to 3-4%. This demonstrates the effectiveness of monochloramine in providing better overall disinfection due to its stability and ability to maintain higher disinfectant levels in building plumbing systems. Comparison with Chlorine: Monochloramine, unlike chlorine, is less reactive with organic materials in water and thus produces fewer regulated disinfection byproducts. It is a more stable disinfectant, which makes it less likely to form harmful byproducts while still providing effective disinfection. Effectiveness in Building Systems: In building water systems, especially those with low water usage or higher temperatures, monochloramine's stability is advantageous. It provides a more consistent and longer-lasting disinfectant presence throughout the system, reaching all areas effectively, which is crucial for preventing Legionella growth. What long-term effects on sustainability and equipment should we consider when balancing water conservation with the use of additional disinfectants in buildings? Alberto outlines key considerations: Corrosion Impact: When installing additional disinfectants, consider their potential to corrode plumbing systems. High levels of corrosive disinfectants can damage plumbing, so it's crucial to balance disinfection effectiveness with the preservation of the building's infrastructure. Water Quality Effects: Assess whether the chosen disinfectant might increase other harmful molecules in the water. Evaluate disinfection efficacy not only in the lab but also in real-world building settings to ensure it does not negatively impact overall water quality. Review Published Data: Refer to peer-reviewed literature and research from credible sources like the EPA to verify the long-term effects of disinfectants on water systems. Reliable data helps ensure that the disinfectant does not introduce unintended consequences and maintains water quality over time. How did monochloramine perform in controlling Pseudomonas compared to traditional methods? In a case study, monochloramine was implemented in facilities with Pseudomonas issues and proved effective in reducing colonization. "Unlike short-term solutions like flushing and hyperchlorination, monochloramine's stability allowed it to reach all parts of the distribution system, providing long-term control" shares Alberto. Timestamps 01:00 - Trace Blackmore invites you to celebrate Legionella Awareness Month  05:50 - Upcoming Events for Water Treatment Professionals 11:00 - Interview with Alberto Comazzi, Ph.D. 01:01:30 - Drop by Drop with James McDonald Connect with Alberto Comazzi, Ph.D. Phone: 267-326-2353 Email: a.comazzi@sanipur.com Website: www.sanipur.com    Linkedin: /in/alberto-comazzi-phd-132637128/  company/sanipur-us-llc Technical Paper: Emerging Waterbone Pathogens in Buildings' Premise Plumbing System Links Mentioned All links mentioned on this episode can be found on our Legionella Resources page HERE The Rising Tide Mastermind Scaling UP! H2O Academy video courses Drop By Drop with James In today’s episode, I have a challenge for you.  Today’s challenge is…test boiler sulfite both immediately after sampling and again an hour later on the same, open sample.  Is there a difference?  Why is there a difference?  What would be the impact of waiting until later to run the sulfite test versus running it immediately?  How might your recommendations be different?  Could the way you run your test impact your results, such as how much you agitate the sample? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.

"To find the most sensitive, accurate, reproducible, and reliable method for detecting and quantifying Legionella in a sample, qPCR is the best option.” - Michael Loewenstein In this much-anticipated episode highlighting the findings of Part 2 of Michael Loewenstein and Joe Benzinger’s study,  Michael Loewenstein, Vice President of Scientific Consulting at Q Laboratories, returns to share their surprising discoveries. He offers valuable advice to water professionals on developing strategies for incorporating qPCR in a Water Management Plan (WMP). Join Trace Blackmore and Michael Loewenstein as they guide you through the latest advancements in Legionella detection methods, the nuances of traditional culture techniques versus modern qPCR, and the future of water management. What Are the Different Testing Methods for Legionella? Michael elaborates on the two primary methods for Legionella testing: traditional culture techniques (ISO 11731) and qPCR. Culture methods, while widely used, take a significant amount of time (7 to 14+ days) to yield results. In contrast, qPCR offers faster and more sensitive detection, identifying the presence and quantity of Legionella DNA in a matter of hours. Is There a “Gold Standard” for Legionella Testing? The term "Gold Standard" often pops up in discussions about Legionella testing, but as Michael points out, no regulatory body has officially designated a single best method. While ISO 11731 is a trusted standard, Michael argues that qPCR provides a more reliable, accurate, and sensitive approach for detecting and quantifying Legionella in samples. What Were the Findings from Phase 2 of His Study? Michael shares findings from a two-phase study comparing cultural methods with PCR and qPCR. Phase 1 focused on method validation, confirming the efficacy of commercially available PCR methods. Phase 2 moved to real-world samples, revealing that qPCR detected Legionella in about 67% of samples, far surpassing the detection rates of traditional culture methods. What Can qPCR Do and How Does It Differ from Culture Methods? qPCR is a powerful tool in Legionella testing. Unlike culture methods that rely on colony-forming units, qPCR measures the number of DNA copies present in a sample, providing a clear picture of the Legionella population. It can also distinguish between viable and non-viable cells, making it a comprehensive and efficient method for routine monitoring. How Would Michael Set Up His Water Management Plan (WMP)? When asked how he would set up his water management plan, Michael emphasizes the importance of frequent testing. He advocates for the use of qPCR due to its speed and sensitivity. However, he cautions that those uncomfortable with detecting any Legionella might find qPCR overwhelming, as it tends to reveal a higher positivity rate than traditional methods. How Does Pricing Compare Between Culture and qPCR Methods?Interestingly, Q Laboratories charges the same for both qPCR and culture methods. Despite higher costs for qPCR, it requires significantly less analyst time, making it a cost-effective choice for many labs. What's Next for Phase 3 of the Study? The next phase of Michael's study aims to explore additional factors such as UV light treatment. He encourages feedback from the community to ensure all relevant aspects are covered in the ongoing research. How Can I Get Involved with the AOAC Legionella Working Group? Please visit www.aoac.org/news/legionella-in-water-wg-volunteers-needed . If you would like to support this initiative or are interested in more information, please reach out to scienceprograms@aoac.org. Michael's key message is that qPCR is a viable, non-intimidating option for Legionella testing. He reassures listeners that the CDC does not mandate the use of culture methods exclusively. Embracing qPCR can lead to more accurate monitoring and better-informed water management decisions. Until next Friday’s episode, stay curious, stay informed, and keep scaling up your Legionella knowledge! Your roadside friends as you drive from client to client, The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore invites you to check out our Legionella Resources page 03:28 -  Upcoming Events for Water Treatment Professionals 05:00 - Interview with Michael Loewenstein, Vice President, Scientific Consulting at Q Laboratories 51:05 - Drop by Drop With James McDonald  Quotes “PCR detects whether Legionella DNA is present, while qPCR not only confirms its presence but also measures the quantity of Legionella DNA in a sample.” -  Michael Loewenstein “The CDC does not say you have to use culture.” - Michael Loewenstein “An increase in Legionella positivity with a qPCR test is a feature, not a bug.” - Michael Loewenstein Connect with Michael Loewenstein Phone: +1 513 207 4943 Email: MLoewenstein@qlaboratories.com Website: Scientific Consulting for Q Labs LLC LinkedIn: Michael Loewenstein Read or Download Michael Loewenstein’s Press Release HERE Links Mentioned Ep 269 Ep 335 Read Michael Loewenstein’s technical paper HERE The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Drop By Drop with James In today’s episode, I have a “What If.” What if acid is overfed to a cooling tower system and drops the pH to a 3. You heard it correctly, the pH is now 3 in your cooling tower system. What damage is being done right now. How do you recover from this low pH excursion? Should you just turn off the acid feed and wait for the system pH to slowly return naturally? What could be the impact of this approach? Should you take immediate action and raise the pH as quickly as possible? What could be the impact of this approach? Should you increase blowdown? What caused the acid over feed? How could this be prevented in the future? What alarms could be setup? What do you communicate all this to the end user? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.