Transforming Digital Engagement and Buying Experiences for Consumers
A paper-based process for obtaining health records can take weeks, sometimes longer.
Yet it’s still the norm in life insurance today
An electronic feed directly from platforms that the medical providers use, however, can cut that retrieval time down to two days (or less).
But speed to data is just one dimension of digital enablement. It’s how carriers use the data they secure to transform processes and buying experiences that matter.
In this episode, we interview Alex Cook, SVP, Executive Management Committee Member, Head of Strategic Capabilities at New York Life Insurance Company, about how his company is enabling new digital capabilities for agents and consumers to transform the insurance buying and selling experience.
In this episode we discuss:
Three digital enablement initiatives NYL is working on
Sources of electronic health data that can bypass the need for APS retrieval
How New York Life’s new technological capabilities are driving digital enablement and transformation for insurance buyers and sellers
Why digital enablement takes collaboration and partnership across the entire process
To hear more interviews like this one, subscribe to the Digital Insurance Innovator Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
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