Embracing Diversity to Drive Facilities and Business Success with Jaclyn Frenzel, President at OnSite
This episode features an interview with Jaclyn Frenzel, President at OnSite, a facility maintenance company that utilizes a cloud-based approach to achieve cost-reducing, effective solutions for multi-site facility service needs.
With over 13 years at the company, and two years as President, Jaclyn’s priority lies in building an efficient organization staffed with business development, sales, marketing, and support professionals. Her notable achievements include directing strategic marketing campaigns, mobilizing operations teams, and facilities program deployment.
On this episode, Jaclyn delves deep into what brands find most important when it comes to facilities management, the importance of bringing diversity to the table in any business scenario, and how to best attract and retain talent in a post-pandemic world.
—
Guest Quote
“Often we find that simplicity isn't without complex execution. My number one goal, and what I really drive throughout our organization, is outstanding customer service. In this day and age, we rely upon data analytics, AI, and it is all necessary, but at the same time we cannot forget customer service. I can train for the majority of the roles within my organization, but I cannot train positive attitude and great customer service.”—Jaclyn Frenzel
-Time Stamps
*(0:16) Jaclyn’s role
*(5:12) About OnSite
*(8:28) Facilities management explained
*(14:43) What brands find important
*(18:37) Impacts of the pandemic
*(21:11) Investments at OnSite
*(25:21) The importance of diversity
*(29:19) Attracting and retaining talent
*(38:41) Facilities management stories
*(41:15) Predicting the future
*(48:32) Advice for her younger self
—------
Sponsor:
Wouldn’t you like to rest easy knowing that your brick and mortar locations are offering the best possible guest experience? It’s time to partner with ServiceChannel for peak facilities performance. Check out Servicechannel.com to learn more.
—-----
Links
お客様へのおすすめ
