Behind the Koru: Air New Zealand’s Success and Challenges in Japan with Hiroaki Nagahara

Hiroaki (Hans)Nagahara is the Head of Japan for Air New Zealand. We enjoyed this wonderful discussion about our favorite destinations in New Zealand, the evolution of Air New Zealand's services, and the cultural nuances of doing business in Japan. Hans shares personal anecdotes from his extensive career in the aviation industry. This engaging conversation also covers the impact of COVID-19 on travel, the importance of understanding local market needs, and the challenges and opportunities in the airline industry.

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In this episode you’ll hear:

• How Air New Zealand has evolved since it landed in Japan
• What customer satisfaction looks like in Japan for air travelers
• The percentage of Japanese people who know Air New Zealand and how the airline markets itself to Japan
• What’s happening with the extra capacity for Air New Zealand flights that has been announced

About Hiroaki (Hans)

Hiroaki (Hans) Nagahara first joined Air New Zealand in 1990 and was with the airline for 19 years before you took up the opportunity to join Finnair in 2009 as the CEO of the Japan office.  Hiroaki rejoined Air New Zealand as the Japan Branch head in January 2024.

Jandals in Japan is brought to you by Catherine O’Connell Law and PodLaunch with Jayne

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